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March 2024 by Michael McGovern
They had a good
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March 2024 by Ryan Schafran-Beard
This place is a fever dream I swear. you stand at the register for 5 mins with all the employees looking at you like your crazy. They ask questions every step of the order. And then it’s wrong. I swear it has to be a social experiment. And there’s 3 dudes just standing around. It’s wild. Someone from corporate please go look at this operation lol. 16 mins from order to leaving for 2 sandwhichs and they were cold. Pretty much the worst service I have ever seen lol. This was the last time I will be visiting this place. The manager needs to learn how to manage. Stands around when the woman cooking is working extremely hard.
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February 2024 by talib bethel
I did a timed order 40 minutes in advance to pick up in the store. When I got to the store 3 minutes before my time order was supposed to be ready, no one greeted me. I waited a couple of minutes before I finally was able to get someone attention. The young man had no idea what order 71 was or my name. He looked around and there was no ticket. I even showed him my phone and still nothing. He went to the drive thru POS terminal then the front register and still couldn't find my order. He asked other workers and they couldn't find it. He's finally talked to the shift runner and they couldn't find it. He finally went thru the machine and was able to find it. They either didn't print it or they it or after it printed, needless to say my food was not ready. There was another lady already in the store before me so waiting on some of her order and was upset because the food she was already given was getting cold. It got so bad and no one was taking orders that people who were waiting to order food ended up walking out. After the young man asked the cooks to expedite my time order and make my burgers, I finally got my food like 8 minutes later. When I received the bag, I noticed they didn't put any sauces in the bag for my 16 nuggets so I asked for the sauces from another worker who handed me the bag. He looks at the receipt and says "oh we don't have any ranch". Of course they don't. If I hadn't already paid for the food on the app, I would have walked out like the other people did. Not a good experience!
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February 2024 by John Frantz
Never Again! I thought I'd try this as I usually find myself on the way throught his area on weekends and wanted to give this place a chance instead of the usual cluster on 30 at Parkesburg. I walked in right after another lady and although there were at least 6-8 people behind the counter or working, when she asked for a plain cheeseburger with onions and ketchup everyone gave her a blank stare like they didn't understand or know what to do. Finally I guess the on duty manager came and took care of it, but that was a 10 minute wait before I could even order my food.They could see people coming inside and standing in line, but no one cared to take an order. When it was time for me to order I had two workers say they would help me before someone with an access card could actually take my order. The food was okay, but the Coke Freestyle machine tasted a little wonky. I dumped my drink in the parking lot as I left because it wasn't worth keeping.Bottom line, it seemed very unorganized and I won't be going back.
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February 2024 by Vonnie Armstrong
Great food and
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January 2024 by Dalton Garver
Despite there being a snow storm, the location was fully staffed. The young man at the window was polite and quick and it seemed as though the whole staff was having a great time together. 10/10 experience!
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January 2024 by Cali Xagas
Workers are kind and
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December 2023 by M Contreras
The fries were really cold , they got my orders wrong. i ask without pickels n tomatoes, and they even put extra. It was just bad service.
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December 2023 by Lisbeydi Terrero
Food was horrible! The fries tasted like they were at least a day old, food was cold. I asked for no pickles on my burger and it seem like they put extra pickles on purpose…
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December 2023 by Celia Murry
Great service! We ordered inside the store. Our cashier, Frank, was very charismatic and had our food out in less than a minute of the order. We came at lunch time and were surprised to receive such prompt service. The food was well-made and the order was correct. All in all a great experience.
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December 2023 by Charlotte Knauer
No one in drive thru…placed order great…took money great…personable. Asked to pull around and wait. Waited waited finally get my order…fries are cold burger is cold…cheese not even melted but told …I appreciate you…. This is not the first time. 4 people that I can see working…2 customers in store…1 at drive thru..and me.
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December 2023 by Chrisopher Robinson
Very poor quality and wrong food and staff thinks it’s funny. Long waits cut they having fun it looks like instead of working. Probably not coming
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November 2023 by Evelyn Bernard
I ordered a whopper with no pickles and ended up with no lettuce, no tomatoes, or onions...????
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November 2023 by Ethan Finger
This BK location loses online orders. The food quality is very poor and not put together well. Also the service. They will not help you out in any situation and will not correct any wrong doing. Do not go to this location unless you want your food messed up or your order lost. This is not my first time dealing with a messed up order or food is quality is low. This is my final straw
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November 2023 by Joshua B.
I go to this establishment at least two or three times a month and every single time I go there after 5 PM they never have onion rings they never have zesty sauce. They always cut out the most inconvenient things on the menu to make their jobs easier while they are on the clock the employees around that time are very rude And treat you as though you are a inconvenience by being there and honestly, I am never one to ever bash a restaurant that I go to but this is happened to me so many times within the last four months that it is just absolutely ridiculous. How lazy these employees are.
