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January 2024 by Jibreal M.
Would not recommend to anyone and will not be returning for any furniture. Horrible customer service, had to call several times over the course of months to get a hold of a manager who was not able to help me anyway. When I initially put my order in I was given an estimated delivery date of 2 weeks. A few weeks later I went to get an update after not receiving my furniture and they told me it would be another few weeks. I tried canceling my order to go somewhere else where it was in stock and could be delivered sooner because I really needed the furniture however the manager made false promises in order to keep my business. After receiving my furniture over 2 months later I did not receive the additional piece that I was promised by the manager. When I contacted the store the advised that this manager is no longer working with them and he never put in anything for that additional piece he promised. Nonetheless the new manager said he would honor this request and put the order in. After a few weeks of waiting I follow up and he said he has to check with the warehouse. Another few weeks of waiting I call back and he says his management denied it. I am now unable to get a hold of anyone who has the authority to help me with this case and it seems this establishment has no regard for their customers or their concerns.
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December 2023 by James S.
Literally the dumbest bunch of criminals that have ever tried to scam me. I have an Ashley's card with a high credit limit and went in to completely furnish a new apartment. Found a sectional in the outlet area for $1170. Asked (3 times) what my payment would be and was ready to spend abut $6k total. The guy couldn't even explain it to me and brought over his equally dim manager. After another few minutes of trying to figure it out he says "It's $50 a month for 48 months interest free." Ummmmm what, do you understand math genius? I asked him why and it got worse, he said that is $2000 divided by 48??!!!! Ummmm is he getting dumber? I said " The sign right there says $1170, and he said, "Yea that's the cash price!" ????? It doesn't say it's the cash price, because there is no cash price. I said "We are done here."Don't deal with this store at all, they are either scam artists or morons and honestly both those groups are equally dangerous to trust with your money. Go literally anywhere else.
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November 2023 by Meghan L.
The store is great - very nice pieces. The delivery situation is HORRIBLE !! Was given 1-5 pm delivery times 7pm still no delivery called costume service - all three reps I spoke with we're rude and gave me the runaround one said they were finished at the stop before me the next said oh no they are still there. Awful experience - don't waste your time.
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November 2023 by Breanna Darby
While the store has decent furniture, the customer service is TRASH. My husband and I purchased a new bed, and was given a 2-6 week delivery estimate. They called and gave us a day it would be delivered, but we were unavailable. They then attempted to charge us a fee to reschedule. Delivery day rolled around, and we were given a delivery window of 2-6pm. By 6pm we still had no delivery and no word from the store. We called multiple times, and due to the store using a third party service, they were unable to give us any type of update. Meanwhile, we had already gotten rid of our bed for the expected delivery. 9pm rolls around and the store still could not assist in locating the delivery, cancelling our order, or refused to connect us with a manager. Cyrina on the phone was rude, unaccommodating, and generally not empathetic of our situation. We will be cancelling out Ashley credit card and never shopping there again.
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November 2023 by Jessica Huggett
I am extremely frustrated with my whole experience at the Ashley store in Warminster. I went to the store knowing what I wanted, so it was a pretty quick visit. In the short time I was at the store I was bounced around to two store employees and a manager who told me my furniture would be delivered in 2-3 weeks. The first delivery was scheduled two weeks ago, about a month from purchasing the furniture. They gave me a window of delivery from 1:00-5:00pm on a Saturday. They never showed up. When I called the store (the only number I had), they couldn't get the delivery team on the phone and told me it would take 3-4 days before the furniture I paid for was returned to the warehouse and I would be called again to reschedule the delivery. I had a birthday party that night so I left the house and received a text message two hours after the delivery window that the delivery team was 15 minutes away from my house. Needless to say, I missed them.I got a reschedule call a days later and was pushed back another two weeks and rescheduled for Friday. Now I have to take another day off work and hope they show up finally with the furniture I paid out of pocket for.It's very frustrating that I didn't receive any call to notify me they were running late and now I am missing another day of work. This furniture is costing me way more than I had expected as I will not be getting paid for two days of work because of the disorganized delivery processes and lack of communication.
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November 2023 by Stephanie Getz
Do NOT shop here!!!!! I purchase a sofa here & when it was delivered it was defective. The back was not properly stapled together & there were staples sticking out. The delivery men, who didn't speak English, would not take the sofa back with them. I called guest Services, & even though I purchased the extended warranty on the sofa, it took them a week to decide to exchange the sofa. A month later I still had not received the new sofa. Called guest Services again to find out what was going on, & was told it would be at least another month before the sofa was delivered. This is NOT acceptable!!! Decided to cancel the order & have my money refunded. Will find a sofa elsewhere & NEVER shop here again. Also, during the month I was waiting for the sofa I called guest services several times to get updates. I was repeatedly told someone would look into why things were taking so long & then get back to me. No one ever got back to me. I always had to call them back to get any information. Horrible customer service!
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October 2023 by Bree K.
While the store has decent furniture, the customer service is HORRIBLE. My husband and I purchased a new bed, and was given a 2-6 week delivery estimate. They called and gave us a day it would be delivered, but we were unavailable. They then attempted to charge us a fee to reschedule. Delivery day rolled around, and we were given a delivery window of 2-6pm. 6pm rolled around and still no delivery and no word from the store. We called multiple times, and due to the store using a third party service, they were unable to give us any type of update. Meanwhile, we had already gotten rid of our bed for the expected delivery. 9pm rolls around and the store still could not assist in locating the delivery or even cancelling our order. Cyrina on the phone was rude, unaccommodating, and generally not empathetic of our situation. We will be cancelling out Ashley credit card and never shopping there again.
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September 2023 by Bincy Joseph
I bought a queen bed set. I am so disappointed with the purchase. I will never ever buy or recommend anybody to Ashley furniture. They delivered each piece each day. And one important information. If you miss anything, don’t get fooled of them saying they will send remaining item soon. Refuse it when it’s delivered. U can only refuse at the time of delivery, even though all this happened, I was pleased by the manager named Jackie. Who went far and beyond to make everything work out within her limit. So thanks Jakie
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September 2023 by april johnson
I’ve been to Ashley in the Warminster location a few times, and each time Jackie and her crew Kim as well as Mike A. (I mentioned in another review) are amazing at what they do!!You won’t be disappointed by visiting/purchasing from this store; great choices with great prices!!
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August 2023 by Michael Zuccardo
Tehran, “Ron”, was our sales person. He was excellent! He help us find the perfect piece to put our new tv on. A beautiful antiqued bench table, that fits perfectly with our bedroom decor. Great price too! Thanks Ashley Furniture! Mike
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August 2023 by Rosalie Paris
Ron was incredibly helpful! He was able to price match the exact chair we wanted! He was so sweet to my daughter as well. We’ll definitely be asking for him next time we need anything. Thanks, Ron!
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August 2023 by Jenifer
Our experience with Ashley Furniture Warminster store has been nothing short of perfect! From Greg and Ron providing amazing support and guidance in picking out our furniture to Kimberly’s incredible attention to detail and thoroughness in ensuring our order was completed efficiently and without any issues. Finally, the delivery team was exceptional ensuring our delivery experience was flawless. I would definitely recommend the Warminster store and I can’t thank them enough for going above and beyond!!
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August 2023 by scott logan
We were on the fence between a pair of couches here and a sectional at Costco. Salesman was helpful. But when we asked if they could look up to see if we had an account for the financing deal, it took 20 minutes and 3 different employees to tell us we don’t. Then they had a hard time explaining where we would have to pick up the couch and added a $40 delivery fee for them to bring it from their warehouse to the store we were standing in. Also went from 3 week backorder to 4+ if they had to bring it to the store for us. Manager was polite but vaping in the store. Other sales people watching reels while sitting on couches. Decided to go to Costco and get the Thomasville set that was in stock.
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July 2023 by caroline Brittany
FIVE STARS FOR THE STORE- JACKIE, BOTH MIKES, MELISSA and KIM to name a few- bought approximately $15,OOO dollars in furniture- to be delivered by a 1 STAR CREW- very disappointed with their delivery- ( I need so much more furniture-and I’m reluctant to buy) Damaged property and new furniture- almost every time they arrive). Their delivery service is KILLING their business and amazing employees salaries. You got the talent at the store-PLEASE GET A NEW DELIVERY SERVICE
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July 2023 by Aaron
Daniel was amazing! We got a sofa and a recliner for a lower price than what we bought our current couch for… and for much better quality!Thanks Daniel for helping us out today!