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June 2023 by Dan Cusato
Excellent buying experience! This is my third purchase and when technical or sales advice was needed the CalChip group was responsive and spot on.
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April 2023 by Jose Marcelino
Super impressed by the service from Cal-Chip. Ordered my Nanotags Monday night in the UK, they sent the same day via DHL - had them in my hand Wednesday morning! Also great communications along the way with tracking number and all sensor details provided automatically. Would not hesitate to buy devices again from them.
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April 2023 by Luciana Colombo
I made an order for a Helium miner. They canceled it and never refund the money because I don't have the original card used for the payment anymore (note that they took MONTHS to cancel the order). I kept trying to get an answer for several months. I gave up trying to get my money back but I least I wanted to alert everyone of this scam company.
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March 2023 by J Gutta
To start off I will recommend calchip to anyone shipping it’s fast buy from them you won’t believe it next day it’s on your door step they won’t make you wait and the customer support the best , I will buy and keep buying from this company 100% everyday if I had the money like that
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February 2023 by BAIS
After waiting almost a year for product they were supposed to refund my money and never did .Asked me for alot of sensitive info to process and now after 6 more weeks I just got a text that says their giving me a gift card to their store. Unbelievably bad expensive experience , these guys are ripping me off plain and simple . I've never been treated as badly from a supposed reputable company. But then again read the reviews 1 - 5 stars they get more 1 stars then any of the other star ratings. If your reading these reviews thinking about doing business with these guys do yourself a favor and look at different company's for your product , you'll thank me.
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February 2023 by BTK Google
Very poor experience. Ordered, cancelled due to delays, they still ship out and charge 1/4 of the price as a "restocking fee" Then to top it all off the unit does not even boot up!Just as a follow up, this company has not paid the Helium network for a very long time, so long that there miners have all been booted from the network rendering them nothing more than expensive paperweights. What a bunch of scammers!!!
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December 2022 by Ariel Romero
Ordered Industrial tracker which arrived fine. API and keys were to follow in subsequent email which never did. Customer support then said they had no record of my order. Provided photos of unit and packing slips and others. No reply. Requested refund. No reply. Got email later saying it has been elevated, but yet now reply. No support from this company.
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December 2022 by Scott Kittle
*Update*No contact has been made at all by Calchip since replying to this review (2 weeks ago)*Buyer Beware*I purchased 2 x RAK miners in May 2021 with an estimated delivery date of August 2021. This was repeatedly pushed back into early 2022 where I was offered a refund or store credit in lieu of my purchase. In May 2022 I filled out the refund form as per the process outlined by CalChip. After hearing nothing for over around a month and no refund received, I sent several emails which were unanswered. I then reached out through Instagram where I received a response and acknowledgement that the refund did not go through. I filled out the refund form again and submitted it and again I had the same issue that the refund did not process. When communicating through Instagram, I was assured that the refund had been processed and the problem was at my end and told to follow it up myself. This was frustrating as there were no avenues of enquires available to me to verify that the refund had been processed apart from contacting the bank who assured me that the money had not been received and not refunded by Cal Chip. After eventually getting acknowledgement from CalChip that in fact the refund had not been processed, they asked me to change the method of refund as a SWIFT transfer. I was assured that I would receive a confirmation email once the refund was processed. After several weeks of waiting and not receiving any email confirmation I made contact via Instagram again. I was advised that the refund had been processed and the money should be in my account. I can confirm that I am yet to receive my refund to date for my order that is in excess of $1,000 USD and CalChip have not replied to my last message sent on 21/10/2022. I feel like I am the victim of a scam and I would advise people to avoid this company at all costs.
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November 2022 by Luis V., Latorraca
14 months waiting for a mining rak that never came, 2 months waiting for my money back and no response at all. If they were a serious company they would have a communication channel with an operator via telephone with the client, but they overwhelm people with a chat bot that does not offer any important solution, and thousands of forms for everything except to fill out a return of the money FAST AND EFFECTIVE. What a way to steal from people, what a way to take money from others without paying interest.They are irresponsible and as a company they should be exposed to public opinion for their shady behavior!
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November 2022 by Ed Dix
Unfortunately this has been an a very unpleasant experience. My unit was defective and I returned in in March. Submitted my sensitive private information for a refund. I didn’t receive any kind of confirmation email indicating my submission was successfully received. It is November and nothing. I have nothing to show for this whole experience. I would never do this again.Ed
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November 2022 by Anvan Luong
Great customer service from Samantha and Alex! Had an issue with my original Kerlink Helium Miner purchase and another issue with the replacement and eventually I got a full refund. Took a long process but everything worked out. I will definitely be ordering again from Calchipconnect
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October 2022 by Marc Walker
I received the product at a fair price. Unfortunately it was dead on arrival. This needed to be returned, evaluated by CalChip, and then a replacement product sent. The whole return process took way too long at 6-8 weeks. The updates were slow and often required multiple prompts. If I received a working product this would be a 5 star but the return process was timed in moon cycles.
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October 2022 by Bob Sweigart
If I could give zero stars I would. This company has some of the worst customer service I have ever dealt with. On top of poor service trying to solve issues with defective overpriced equipment (which is now almost worthless since they delayed shipment for over six months), they increased the price by $400.00. They now send offers to sell the Finestra Miner for $250.00. It would take you about 500 days to break even so don't even bother at this point.
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October 2022 by Karan Garg
It's a Scam! please beware of this company! Stay away. We ordered 2 miners 1.5 years ago and we got nothing although at the time of ordering they said that the estimated shipping time was 3-4 months. We filled out a form to cancel our order and get a refund after waiting for more than a year for the product but this scammer company never replied anything nor did they return the money. We really need money right now and these scammers have made millions of dollars from our money. Please stay away if you can otherwise after 1-2 years you will be in the same situation as us and will be writing a review about them here!
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August 2022 by Eric Sanger
I've purchased all of my Helium gear exclusively from CalChip since I started mining Helium. They have always been quick to ship and provided me with excellent customer service whenever I needed it with no hassles. I am extremely impressed with them and will continue to give them and all my friends their business in the future.