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July 2022 by Paul S.
At first this shower kit appeared to be a good value. Our plumber-contractor explained it does not come with back walls those had to be purchased separately. The kit came in several lightweight boxes and were not well protected or insulated. The base with drain was chipped and had small cracks. A drain fitting and grate were not included and had to be purchased separately. The worse part was after all the work and money spent the base pan leaked. In contacting the manufacturer our photos of cracks were not found to be sufficient evidence to them. Buy from Dreamline and you will regret it.! They do NOT stand behind their products.
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June 2022 by Keith G.
It has been weeks since the part was ordered. The tracking # provided was incorrect. No one answers the phone, no one responds to chat. I will be talking with Lowes contact to drop business relationship with this poorly managed company.
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May 2022 by Judith B.
We purchased a Dreamline Essence Shower Door. Quality not that great. When installing, one of the Guide Blocks broke. It is a small item but necessary to keep the door in place. We tried getting it from Home Depot (where we purchased). Didn't have them. Checked everywhere online but couldn't find the right one. CALLED Dreamline's customer support (plus 5 other numbers) and no one answered...only a recording saying no one was available. EMAILED them and got a standard response asking me for copy of receipt, our name, address, phone, etc etc AND A PHOTO OR VIDEO! All we want is the darn part or to be told where we can buy it (under $10 part). WHY can't they answer their phones? Why can't they respond with a normal email. They are the WORST!!! If it wasn't already installed (except for the guide block) I would return it! Willie White, Auburn, CA
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September 2021 by Google user
Big facility. Easy pickup of loads.
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April 2021 by sylvia murillo
Big facility. Easy pickup of loads.
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March 2021 by Marcie C.
Worse customer service ever. I purchased a shower through Amazon but Dreamline is the 3rd party so I had to return for multiple reasons It was delivered beyond late Also it didn't fit in my shower. The hassle of trying to get it shipped back is the worse experience they make you pay for your own return and the shower cost a little over $600 but the return cost $1510.02 and it's not their responsibility to pay for the return. They gave me no guidance and no help when I called I was left on hold and when I finally got ahold of someone they give you the run around and transfer you over until they hang up on you. I thought the shower looked good but I had no choice but to return it. Now I'm stuck paying more than double the amount of what it cost and I still haven't received my credit because now they claim they have not received it but uPS says they delivered it to the company. Stay away from this company, far away!
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May 2020 by Tami D.
Don't expect much from this company, they have the worst customer service ever. They can not seem to get anythi g right, and there is just no customer service.
