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February 2025 by Susan Colflesh
Always friendly, always going above and beyond to help.
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November 2024 by Michael Page
Great service great people
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November 2024 by Krystique
Good evening Google family. This is my first time visiting a Key Bank. I know someone who works here and I wanted to visit them. Jennifer, a teller, was very friendly and I left my business card with her. She said she would deliver it to my friend. Where this bank is located, reminds me of an island. There are not a lot of businesses around. Its like in a remote area. I hope to visit this location again. Have a great night Google Family and don't forget to work out!!!!
Hello again and I just wanted to post an update to my previous review. I am happy that Jennifer delivered my business card to my friend. I was very glad to receive a call from Mr. Anthony O. Richardson, the Branch Manager/Vice Presideht. Very informative, engaging and enlightening phone call. I would like to visit the branch again when I am in the area. A very personable place to be. A place where I would definitely like to bank and build future relationships. Perhaps a partnership. A Pleasure. Thank you Key Bank. I will be back.
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April 2024 by Maria Teresa Nappi
Great customer service, friendly face to face service.
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October 2023 by James McClay
Very nice bank and great customer service.
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July 2022 by Paul S
Fast professional service for my neighbor who needed a ride due to his age and eye condition. Trying to do my good deed for the day.
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March 2022 by Gabrielle Fineman
The branch manager Melitte (spelling ?) is a joke. She doesn’t return phone calls and is useless. I’m pretty sure she doesn’t care about her job and it shows. Nobody sticks around there long enough anyways so she won’t be there long. This bank doesn’t know what they are doing and the bank switches names more than any other bank I know. I’m so glad to be done with them.
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March 2022 by john lithgow
I dont go to the branch very often but when i do i always receive great service , I have to go today , so i will let you know if things have changed
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July 2021 by Annette Page
Helpful staff
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July 2020 by Mellymel Sanchez
Worse bank ive ever been too a family member sent me a $25 check and they kept 7.50 of it because I didn't have an acct with them i waited in line for over 20 mins I was the only person in the drive three smh horrible service
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April 2020 by Tony Rudy
If you know me you understand my continued support for local business and Economics and my push to use credit unions - which 75% of our money is in.
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April 2020 by Tony Rudy
Was told I would get a call back - waited all week- no one called. Spoke to manager who HUNG UP on me twice
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January 2020 by SHIRLEY ZABELICKY
Worst experience I have ever had dealing with a bank. Only went with this one because the car dealership where I bought my car uses them. Walked in to pay off my car loan last week. Handed over a very large check and they had no clue how to handle it. Said to mail it in. Bank manager offered to fedex to corporate office who in turn FedEx it beck to them.... Needless to say my car payment is now late and keybank sucks
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August 2019 by Laura Tram
Very poor customer service. My partner and I went in to withdraw cash from her account and they said they did not have enough money to fill the order (under 20k). They made faces at me and my partner when we requested the funds and, when I told them we needed it for settlement that week, they lectured us on better settlement practices. They did not know what or how we planned to use the funds for settlement, which we had already cleared with our lender. That is not their place when it is unsolicited. It is understandable to have a policy regarding how much funds can be withdrawn, but make the policy known and provide it to customers when it comes up and upon opening accounts.
They also do not have a public restroom, which is a common courtesy for customers.
I am persuading my partner to close the account for a bank with better customer service. They lost customers this day.
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August 2019 by Brian yick
Try to get a loan from here.it took almost three months to process. In the meantime every two or three days they called me for one simple question. If they are professional employees should have all the questions related to the loan at the time the application hand to them.I should go to TD bank instead came here if someone post this before .....
