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June 2025 by Keeyia Michelle
Two stars because of slowness and poor customer service. First time in today and the teller that waited on me was pleasant (Jimmy) although he kept coughing and barely covered his mouth. Then his asian female coworker with glasses rudely hovered into my personal space during my time at the counter. I should’ve called her out because she didn’t bother saying excuse me. I will never visit this branch again.
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May 2025 by Charles Gagliano
In and out, no hassle, simple banking.
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August 2024 by Jahiem Taylor
Horrible experience. I can’t speak for all the branches but this one don’t call there they will lie about anything. The only good about this branch is that they are really good liars. The assistant branch manager there is really cool and was very welcoming and helpful. However one person don’t make up an entire branch. I have called this bank 3 times about me deposit and told different things about one deposit one person says it’s cleared the other says it’s not the last says it did. Because of the lying my credit card I tried to pay got a late fee my phone bill was disconnected all because this bank have a bunch of lairs. Like I said the only good person at this bank is the Assistant branch manager Emeka absolutely awesome guy and is very knowledgeable about his job and what he does and how the bank operates. If it wasn’t for him I wouldn’t give this bank a one star for the one person that doesn’t lie. middle finger to this branch of lairs not counting the assistant branch manager
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July 2024 by Jessica Rupprecht
The absolute worst branch ever! They never have any clue about anything.
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June 2024 by Robert Davidson
I was buying new car and I needed a lot of cash for the transaction, they told me they didn't have it and forced me to get a cashier's check with a ten dollar charge. I then went to the manager Megan and what a mistake that was,she is a nasty rude person and I wouldn't hire her as a wal mart greeter
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February 2024 by Barry Hoinville
I've been a customer for a long time 30 something years and they wouldn't even put in a request that I asked
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October 2023 by Maureen McHale
ATM out of cash on a Friday afternoon. Seriously?
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September 2023 by Deborah E. Blastic
Clean, up to date Mac machine- newNice!
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April 2022 by Timothy Stockman
PNC has been my primary bank for 20 years. This is the location closest to my house, so this is where I go when I need to see a teller or a banker. However these days I use PNC's online app and their extensive network of ATM machines to complete most transactions. They have two ATMs, one drive-up and one walk-up at this location.
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December 2021 by heather u
Have been coming here for a long time and it's just not the same. The old staff must have left and they hired new people and let me tell you terrible customer service. You constantly wait inside and at the drive thru sometimes you get a hello or when you hit the call button they don't answer or hang up when your talking. They better get training and do follow ups because it's just going down hill
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October 2021 by Leontyne King
My boyfriend and I visited this location today around 5:50 pm. He has been banking with PNC for years. He spoke with a teller and asked if he could cash a money order. He approached the tellers station and another teller asked him about his visit. When he told her he just needed to cash a money order, she said that he could either cash it or deposit it. Then the teller who's desk he was in front of said, "in my three years of working here, I've never heard of anyone being able to cash a money order (Randi)." This left him very confused because both tellers were providing conflicting information and weren't on the same page. The teller who he was in front of sent him away and declined assisting him. Keep in mind, my boyfriend works in banking and he has never heard of a bank not cashing a money order. We just didn't feel comfortable with the information so we proceeded to the drive thru to confirm one more time. As soon as we pulled up to the window it was 5:56 pm. Other than looking at us through the window the teller (Randi) didn't even acknowledge us. We were appalled by her behavior as she began closing the shades. As we pulled off, she opens the blinds and signals ATM and then proceeds to close the shades again.Talk about terrible customer service! I ran multi-million dollar flagship retail stores in the past and the stores never closed early nor did we ever provide customers with incorrect information.We spoke with a corporate representative about our experience. She said that the teller was incorrect in telling my boyfriend that he couldn't cash a money order at the location. The representative said that money orders are seen as cash to PNC bank. She was also shocked that the teller provided false information and by her behavior overall. If the teller truly didn't know the answer, the correct thing to do would have been to leverage available resources or call a neighboring location to confirm. But instead, she decided to lie and dismiss him from the store. I am surprised people thought highly of this location to even give it more than 1 star. This location has a 3.1 overall rating on Google. How?! If I could give this review 0 stars then I would have and believe me even that would have been generous.
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August 2021 by Kim
I paid off a car loan in 2019 with pnc and once I got a new car I was informed pnc never reported the loan removed to the state so I got harassing phone calls from the dealership. When I went to resolve this issue with pnc I was faced with intense wait times, demeaning customer reps m who repeatedly lied to me and was told there’s nothing they can do to help me. After multiple calls my issue still isn’t resolved and no one from this bank cares. This was honestly the worst banking experience of my life.
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July 2021 by heafhhfyyfyf6ther urban
Have been coming here for a long time and it's just not the same. The old staff must have left and they hired new people and let me tell you terrible customer service. You constantly wait inside and at the drive thru sometimes you get a hello or when you hit the call button they don't answer or hang up when your talking. They better get training and do follow ups because it's just going down hill
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July 2021 by Jessica O'Brien
Because of the horrible service provided by Joe Morgan I am on the phone with PNC corporate and will be closing our accounts after almost 10 years with PNC. Disgraceful. I confirmed with corporate that the notarizing of my document is a service he should have performed. Pure laziness and incompetence. I will take my money and Private Client status elsewhere.
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November 2020 by Lyndsey Brunell
I tried to dispute a charge and came in to provide evidence for the dispute to be faxed. It has been 3 times now the fax was never sent over and I have had to reopen the dispute. I've been through the process 3 times and called for them to tell me they got rid of my dispute paperwork. I will be switching banks.
