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March 2023 by Dana S.
Love this location. Every time I come the staff are friendly and helpful.You can actually find people to help you when you need it.The store is super clean and fully stocked. Came in for spring water since I won't be drinking the tap water in Philly since the chemical spill, although they said it's safe. And I was able to find just what I needed. I got me some big jugs for my water cooler and a few cases to have on hand. This is my go to store to buy spring water, they also have these really yummy rotisserie chickens for only $4.99 which is a steal! The chicken is always so tasty and fresh. I bring my mom here and we can both get lost for hours, and the prices aren't too bad. Spent $83 on my trip today but have enough water for a couple months and got some things for lunch, fresh rye bread, a chicken and some iced tea. It's a further drive then the Philly store- but it's worth it since it's cleaner, less people, fully stocked and has great selections of things.
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December 2022 by Cherenne P.
The worst customer service ever. Today was the second time I had to interact with a team member from the store and they call this lady a manager. I went to get gas and gave the staff $100 bill and requested less than that for gas, he couldn't resolve the issue and asked me to wait for his manager who had to come from the store. It was 10 degrees outside I waited for 10 minutes instead of apologizing she began to insult me and talk about me to another guest Pumping gas as If it was ok . That place continues to hire trash, low quality, help who are rude and unfit to work with the public. No renewal of my membership for me id rather get a Sams club membership to be treated like. Human being .
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September 2022 by Ginny G.
Will never order a cake from here again!!!!! I ordered a baby shower cake with teddy bears and I send my son to pick it up and it has baby booties on it
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April 2022 by Jenn J.
. An item of yours was recently on sale, item 240025 - Lifetime 15X8 Dual Entry Storage Shed for $1179.78. The original price was $1279.78. The item was Out Of Stock online so I went to my local BJs looking to purchase it. I was told that it was not in stock but customer service would call additional local stores to see if the item was available. In fact, I was told that each store only receives a handful of shed per season. NONE of my local BJs has the item on hand. I was told that they may receive additional shed with incoming shipments. Every week I would go in and inquire about the sheds. I even asked if I could place an order there at the store and patiently wait for it to be shipping with their usual shipments. I was told that I could not and that the store was not in charge of shipments. Apparently they are automatically generated by sales. I contacted the corporate customer service with my complaint ( complaint # 5422243) and was told that I can go to my local BJs and purchase the floor model for the sales price. I contacted the store to conform that it would be available the next day and was told that it would as soon as the manager Ok'd it. My husband and I went to the store around 10am the next morning to pick up the shed and was told that there was a misunderstanding. They shed we were to purchase was not in stock or available. Reasonably upset I contacted customer service again was told that I could purchase the shed online for its new price of $2399.99. I rejected the suggestion and filed a complaint with the Better Business Bureau. On 3/28/2022 Ms. Williams from the Escalations Dept contacted me a week later in regards to my complaint. After a long conversation about my frustrations with the whole experience and the lack accountability from BJ's, I was told that BJs offers a price drop guarantee. Mr. Williams told me that BJs would be happy to price drop the cost of the shed if we purchased it. She stated that although she was certain that we would not be refunded the entire difference of the sales price, she was confident that we would be refunded anywhere between $500.00 -$1000.00. She even offered to have the item shipped for free due to the inconvenience. I agreed to the terms and purchased the shed during that phone conversation. On 4/7/2022 Mr. Williams contacted me and informed me that BJs was only willing to refund me $100.00 because I was should have purchased the shed in the store. I reminded Ms Williams that I HAVE in fact, tried many, many times to purchase the shed in store and it was also out of stock online so I was impossible for me to do so. She then offer an additional $100.00 for the inconvenience. I was utterly and wholeheartedly disappointed and disgusted. If we would have known that we would only save $200.00, we would have NEVER purchased the shed and continued to look elsewhere. We asked that the shed be returned (R108368575) and felt that BJS took advantage of us. Since all calls are recorded, I invite you to go over our conversations. How can a company advertise an item on sale, but not have it available to purchase online or in store? I believe the false advertising takes advantage of your consumers because they are forced to purchase the item at full price AND pay for shipping. Meanwhile BJs, saves money by not having to ship the items for store inventory. I have experienced many disappointing purchases and transactions in my life, but this is by far the worst and most disheartening. Shame on you for taking advantage of your members, especially during such devastating times. I ask that you revisit and revise your mission statement: Mission Statement BJ's Wholesale Club is committed to delivering outstanding products at an unbeatable value to our members. Sustainability Commitment BJ's Wholesale Club acts with high ethical standards and in compliance with the laws that govern our business when dealing with members, vendors and team members, as we work to provide high-quality products at unbeatable value and drive total value to shareholders. Unfortunately, we
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May 2021 by Nicole Schaffer
What a disgrace. My husband comes in with a flat tire and there are no other cars or people in garage. The worker says to other worker, I am going on break, and tells him he cant plug my husband's tire for 2 days. I am cancelling my membership.
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April 2021 by Chaz R.
Staff was incredibly short with me from deli staff to the woman working member services. I kept getting interrupted or spoken to harshly. If you need to go here I don't suggest talking to anyone.
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January 2021 by Sergio Colandrea
Two guys working on 1/06 were excellent and I had no problems. Wheels look fine after install, too with no damage and they beat all prices within 10 mile radius (seriously). Most people I know who get tires go here.EDIT: I saw no further reviews in the past 2 years so the new team does not reflect what those old reviews say...
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November 2020 by Bridget Z.
We had curbside pick up tonight and had no idea where to go. No signs, not clearly marked. After waiting 25 minutes after checking in we finally went inside to ask where pick up was located and had questions. Taquanna at Customer Service was very nice and friendly to us about it but the other lady, had such a bad attitude when speaking to us. She said curbside pickup was in the back and they have signs clearly labeling it. Bottom line is...if the signs were clear we would've known where to go. It was pitch black outside so we couldn't see anything and it was our first time doing curbside pickup. No need for her attitude. She needs to work on her customer service. Needless to say we will not be coming back to this location.
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April 2020 by Peter P.
My wife and I have been members for many years and have been fairly pleased throughout the years. Normally they are well stocked and they do have excellent pricing on gasoline. I do take issue with the cleanliness or lack thereof particularly in the parking lot area of this location. The parking lot area is always strewn with garbage and trash and really should be addressed. They should have store employees go out and do quick sweep ups during the day and if the company that they use to sweep the lot at night is not doing a good job then they should be replaced. Each time that we go to this BJ's we find the store to be very clean on the inside but a mess outside. We also shop at the BJ's in Quakertown. The Quakertown store has been much better in terms of stock during the covid 19 outbreak as compared with the Warrington store and the store is very clean both inside and out. Takes us about twice as much time to get to the Quakertown store coming from Doylestown but we are having better results by far. The Quakertown store does not sell gasoline. I really would like to see the Warrington store step up a bit and take things to a higher level. Certainly not a bad store but they can do better.
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August 2019 by Hernani R.
I was member of BJs for several and it is not too bad but the employees are rude and they don't know how to deal with costumers. Yesterday just because I ask one lady why the machine was asking me to put my purchase back on the table she yelling at me instead of explain me calmly. We costumers are the ones that make their job possible but they don't care about. The worst is that after that she begun to comment with another costumer the situation with loud voice. I was embarrassed and never again I will go back to any BJs. It is time to move to Costco. I was many times with a friend in Costco and I saw a different kind of educated people there.
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June 2019 by Sean S.
check your salad accompaniments especially artichoke hearts! Found worms in a jar of artichoke hearts, I emailed their customer service with pics but never heard back. i'll try and post the pics here but I don't see the regular add pictures button.
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March 2019 by Al Qayoom
BJs have changed their policy so now you can't return clearance clothing. This policy makes no sense since they don't provide changing rooms to try on clothing before you buy it. Very disappointing
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March 2019 by Al Qayoom
BJs have changed their policy so now you can’t return clearance clothing. This policy makes no sense since they don’t provide changing rooms to try on clothing before you buy it. Very disappointing
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December 2018 by Megan O.
They have a great selection for snacks for my son. I would of given 5 stars but the man who usually works at the customer service desk so rude. I thought maybe he was having a bad day but he has been rude on numerous occasions.
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December 2018 by R
Extremely long wait times in line. I received a free 3 month trial membership. I belong to another warehouse club but decided to try something new. I have been to the store three times and everytime, I have stood in line for a at least 10+ minutes. I'm glad I didn't pay for a membership.
