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December 2023 by Brett S.
Brett and Angelo took great care of me. They were thorough, courteous, and kind. They also gave me the best deal in the Philadelphia area! My monthly lease payment is significantly lower than any of the other dealerships I spoke with. No haggling. No BS. Just exceptional service, start to finish.
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November 2023 by Sal M.
Service department is a joke,took my vehicle for electronic issues,,nothing got fixed.No costumer communication,knowledge to fix issues, understanding costumer of their concerns.
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November 2023 by John Z.
I just purchased a used 2021 Kia K5 GT Line car, ('Mint condition and low mileage) this past Saturday and it was a great experience, of course with negotiations and haggling, but the overall experience was a good one. The Manager and Sales rep, pretty much everyone handled my concerns and questions with friendliness and respect. The process of getting the sale done took a little longer that I expected, but in the end it was certainly worth the effort. It feels good to be treated well and drive away with a smile knowing that I left with the car I wanted. I recommend you stop in to this dealership if you are looking for a new or used vehicle.Thanks Gateway Kia!"I'll be Back'!"
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November 2023 by carol ramsden
Gateway Kia is awesome! Everyone is super friendly and informative. Angelo was our salesman and he did a great job presenting the Telluride that we were interested in. We have now purchased one and absolutely love it!
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November 2023 by sherry smith
George McLain in service is the only reason Gateway Kia got my business today and this 5 star review. He was fair, honest and extended courtesies to ensure I was invoiced accordingly. Genuine great customer service goes such a long way!
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September 2023 by Samantha Bezar
I had an awesome experience with Shane and his whole team last week! After some less than stellar interactions with another Kia dealership, Shane really put my mind at ease and made the entire leasing experience as stress-free as possible. The communication throughout the process was great and I appreciated the follow-up a few days after, just to make sure I was happy with my choice.
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September 2023 by David Karkocha
*Stay away from their used car lotThis is my second and last suv I've bought from Gateway Kia. Also the second Suv that had paint issues after 1 year of owning it. Both of my SUV had their rear repainted. When I discovered my paint peeling a few months ago I reached out and sent an email to the sales manager, service manager and the gentleman who sold me the car. After a few weeks no response. So I decided to send another email, finally got a response. He told me there's nothing the dealership can do. No apology, and he's tired of hearing my complaints about the SUV.Also must add ,the response email I got from senior sales manager was very sarcastic as well. He is not professional at all. It left a bad taste in my mouth (to be honest).Had nothing but issues since I bought this SUV. Been in the service dept at least half a dozen times or more this past year. Also my suv has hundreds of little dents on the top. I'm sure my resell value will suffer.I'm a VERY disappointed customer..**If your looking for a Quality used automobile, Shop Somewhere else, I know I will.*****SAVE YOUR MONEY AND FRUSTRATIONS.**See belowHere's some pics of dents and paint peeling on my current 2018 Kia Sportage with 36,000 miles ( certified pre-owned) see below.
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September 2023 by Diane Ohm
I have been getting my cars serviced at Gateway Kia of Warrington for the past 8 years. Customer service (Andy & Scott) have always been most helpful in setting up my appointments and getting the necessary service down in a timely manner. These gentlemen are both an asset to your organization.
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September 2023 by james ellison
Just moved to the area and on my way to work my dash indicated low tire pressure. When checking there was a nail in it. Being that the car is brand new I wanted to take it to a Kia dealership. although I did not purchase the vehicle at this particular dealership, they serviced my vehicle and took care of everything fast and free of charge. Excellent customer service. I will definitely be using this location as my go to anytime I need any repairs or service done. Thanks for your help.
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September 2023 by Kevin Rae
Gateway Kia was wonderful! It was my first service visit after purchasing my car there. I was greeted and shown where I could wait. The coffee was freshly brewed and the TV was playing. My service details were explained to me and my service was completed within an hour. This is my new service spot for my 2020 Sportage.
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September 2023 by Jenny G.
Alexander Frattaroli Sr is a scumbag. Tried to charge me $2100 nonsense fee to buyout my lease. When I showed my contract and explained that's bs and not in my papers, he lowered it magically to $150. When he still could not justify that fee, he told me to leave and refused to sell me the vehicle that his dealership is contractually obligated to allow me to buyout. DISGUSTING.Then, he abused his power and reported my car as "grounded" which is only to be done at lease end after you hand over the car, which I clearly did not do. He also did not say he was doing this. He did it purposely to further inconvenience me. For what reason? Because he is a short, fat, bald man with a micro penis that needs to flex his lame power to feel good about himself? Zero regard for customers. Shop elsewhere if you want an honest dealer. Bergey is helping me out. Go there. Ask for Sarah. Honest. No hidden fees. No games. They genuinely want to help and are going to abide by my contract terms, like any upstanding business.See photos. Why is the common theme on all the negative reviews Mr Alex Frattaroli Sr? I'm not the only one that has experienced Al/Alex's disgusting, immoral, illegal behavior. Wish the owner of this dealership cared about their customers and would rid themselves of the poison that is Al. Disgusting representation for Kia.
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September 2023 by tonya grant
I had the best experience at Gateway Kia Warrington. My sale lady Jessica Litvinov was amazing. Her spirit, her smile, her knowledge in her craft of selling car’s, was impeccable. The Kia organization has a valuable asset with Jessica working for Kia. I would absolutely recommend her to anyone. ?
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September 2023 by Tammy Herder
I recently bought my fourth Kia vehicle from Gateway Kia in Warrington PA. Obviously I love Kia Vehicles but what made it even better was the kindness and patients the salesman had with my husband and I. When we finally picked out the vehicle that we wanted the finance department was wonderful in helping us get the best deal possible. I called Kia two days later and let them know that I wasn't happy with the color and they immediately asked "What can we do to make you happy?" I explained that I didn't like the color and they said to bring it back and switch it for a color that I was happy with. I immediately did that and drove off happy with the color and my new car. I also get all of my service done here and highly recommend the service department.
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September 2023 by Raymond Hagan
I had a wonderful experience here at the dealership. I purchased a brand new Kia Niro last Monday, and I love the car.I also have to say that I enjoyed the experience, my salesman Tom was a true professional, knowledgable, and made the process move quickly and smoothly. We had a lot of the details worked out before I ever walked in the door.Al, the manager, has been on top of following up on the process since I left the dealer, making sure that I've been pleased with the vehicle, and with the service I received.It's nice to know that there is a local dealer that I can rely on. This is my second vehicle purchased here, as I purchased a Soul back in 2016, and I'm going to recommend them to family and friends as well!
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July 2023 by John S.
I just bought a new Sorento from Gateway Kia. I really have no words to express my pleasure at the whole experience. Bob and Mike were fantastic to deal with. And they had Rick explain the features of the car. All 3 were so knowledgeable. I would highly recommend Gateway to all my friends and group ve it 5 stars. We arrived at Gateway about 4 o'clock and were driving home by 5:45. Thanks to everyone thereJohn and Deborah Scafidi
