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October 2023 by gina falish
I love Gem Jewelers. Steve and Lisa are both so personable and knowledgeable. Never pushy always helpful! And what an amazing inventory of fine jewelry!! Absolutely gorgeous, something for everyone!
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October 2023 by Jill Horanzy
Jem jewelers are always so friendly and efficient. Lisa is my favorite?Great service and gorgeous inventory. Plus a very attractive and comfortable store to shop.
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September 2023 by Michelle Shipe
I had a great experience at Jem Jewelers. The staff was professional, thorough and personable. I trusted them to complete a ring repair and appraisal and was impressed by their knowledge and attention to detail.
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September 2023 by Brooke Michelle
Unfortunately, I didn't have the best experience with their jewelry.. I bought 2 pieces both began to fall apart within less then a month. I came in with the 1st piece when I noticed the ring started to wobble in the middle. A gentleman dismissed me citing this was normal... This is not the quality I thought was ok...I was told me the manager couldn't do returns. The original sales woman who was very nice came back and did it. She was very sweet and asked about my other piece. So far so good. She told me it was Italian made and how it was wonderful etc... about a week later I felt a stabbing. I took the other ring off and noticed the so called quality ring was unraveling and splitting! I was shocked. At that point I took it off, wrapped it and went back. The original sales girl wanted nothing to do with me. As soon as the manager or the owner. Whoever was the owner looked right at me and said no problem. I apologize, greatly. I will probably never ever go back there.I originally went there to check out a necklace. That I wasn't sure what to do if I found In a box of things and I just wanted to make sure it wasn't anything important. The sales girl was extremely rude and dismissive. And told me that I should just donate it to some charity. Because it wouldn't be worth anything. Her attitude was rude and dismissive. Which was surprising considering that their jewelry was nothing spectacular in the end. Now I had actually gone back that second time. And they were nice and I had bought those 2 pieces of jewelry which I ended up returning as you can see in this review. I will definitely never go back.
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September 2023 by Tyler Dykstra
I checked around to many jewelers to change a room that has been passed down through 3 generations to give to my daughter. All of the places I checked said they would not be able to give me a price on how much it would be to change the ring. I was so thankful Jem Jewelrs was able to not only fix the ring but give me a great deal!
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August 2023 by Stacia Simons
Can’t say enough good things about Steve and the team at Jem. My fiancé and I ordered both of our wedding bands through Jem and not only did they turn out beautifully, but the experience was unmatched. I was in search of a new wedding band to coordinate back with my vintage engagement ring and Steve was extremely knowledgeable and most importantly, patient - not an ounce pushy! Early on, he even suggested wearing the original band with my engagement ring for a week to make sure I didn’t want to use that one instead of purchasing new. When I confirmed I wanted a new band, we spent time trying on different styles and after much indecision on my part, landed on a design idea and he worked on the CAD. When I saw the CAD, I had a change of heart and decided to go with a different option that I tried on. It was no problem. All of this was less than two months before our wedding date but Steve worked quickly and took a lot of stress off our plate! This is just a quick summary of multiple phone calls and visits to make sure everything was perfect - and it truly was! THANK YOU! New customers for life.
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August 2023 by Rick Zaberer
I buy all of my family jewelry from Jem Jewelers. They are experts at their craft and can guide you thru the balance of quality and price. I have had several custom pieces made and they are beautiful. I would not shop anywhere else.
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July 2023 by Annemarie Perilli
I have been going to Jem for several years now. First I went in for a repair for a necklace chain purchased elsewhere. Lisa helped me pick out the perfect chain to fit the pendant but also strong enough to withstand me never taking it off. Next I was looking for a long chain to wear my mother’s ring on. Again, Lisa spent time with me deciding on length and type of chain. She even had me try them on to see how they looked with the necklace they repaired before.I recently went in for a custom bracelet. They molded and casted an item of mine and created the most beautiful bracelet that is one of a kind and made to fit me. It took a few months to make and they were always in contact updating me on the process. It was a really enjoyable experience and I am absolutely in love with all of my pieces from them. I have no doubt in their expertise and professionalism. I usually work with Lisa but everyone there is very kind, personable, and helpful. There are my go to for any future purchases and repairs.
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July 2023 by Elaine Fitt
It is my pleasure to highly recommend Jem Jewelers for their service, quality and pricing. In 30 years I have yet to be disappointed in any purchase or repair work I have had done. Steve and the crew are excellent, honest and reliable.
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July 2023 by Diane Mclean
I bought a pair of stunning diamond earrings from Steve all the way from Texas. A friend recommended I look at JEM Jewelers and I was not disappointed. The setting was perfect to showcase the diamonds. I would recommend JEM for all of your jewelry needs!
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May 2023 by diane dillinger
What a beautiful store! I’ll often remark to Steve or Lisa that’s it’s like letting a chocaholic loose in a candy store with so many choices. Whether I’m buying something pretty for a special gift or repairing a precious piece of my own jewelry, I have the complete confidence in the quality, craftsmanship and value of my choice-that’s the best gem i find in Jem Jewelers.
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May 2023 by Joan Grimley
I have been coming to this jewelry store for many years.Steve and his employees are always so helpful. They have a wonderful selection of jewelry! Besides making many purchases here I have had special requests and have never been disappointed.
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May 2023 by Karen Zarinsky
Beautiful store, great product mix, very friendly staff, good vibe! Steve has run this business for many years, and his dedication to professionalism shows. Worth a trip.
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April 2023 by Marianne Schaub
I had purchased a sterling silver bracelet for a friend, and it was too snug. I asked to have additional chain added, and it appears they have put an entirely new chain on for me. It’s beautiful. My girlfriend loves it. Great job by Jem Jewelers.
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April 2023 by Leah and John Lavoie
Jem Jewlers has been amazing from the start to finish of designing and creating our engagement ring and wedding bands. Their customer service is exceptional!