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December 2021 by Crusher 13
Great selection of products. They really helped our club with costumes.
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November 2017 by Navid Aberg - The Foodie Realtor
Everyone's keepin' it a hunnit w/ their reviews on crappiest customer service ever experienced. After figuring out that they sold me way too much paint for the Halloween costume I described, I emailed about their return policy. Kara ends up telling me "No problem," unopened product will receive a refund on receipt. Sent the paint back w/ tracking, saw it got delivered, then gave it some time to process. Two weeks went by and still nothing, so I emailed Kara w/out a response. Five months later (I know - I procrastinate, ok?) I called up their business and Anna tells me Kara no longer works there, but if I'd forward her the email exchange she'd take care of the refund. One more email a month later, but never to hear from them again.
BEWARE OF SHADY BUSINESS!!! Probably already have a sign hanging outside their office. Take your business elsewhere, you've been warned.
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November 2017 by R C
Horrible business, very unorganized, very poor working conditions. Honestly I am surprised this place is still open.
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November 2016 by Samuel Schoeniger
Previously I managed the customer service department for a global education company, and "WORST CUSTOMER SERVICE EXPERIENCE EVER" does not describe the half of my interactions with Liquid Latex Fashions.
I recently return several unopened products after being assured by an employee that they're happy to accept such returns in exchange for a refund. It has now been 30+ days, I have called the company more than half a dozen times, and have been unsuccessful in collecting any reimbursement.
The first 5 inquires went like this... "oh, the person you spoke with is not in today, she only works part time. Let me look into this and get back to you"...
I have yet to hear back from them.
When I called this morning, I was informed that a reimbursement cannot be issued, but I can receive store credit. I returned their products because they were not being used, so I do not understand how store credit would be helpful in this scenario.
I really don't like writing negative reviews. Even more so I dislike working with companies that offer zero customer service, zero follow-up, and seem to lack a general understanding of how to do business. The return in question is of an extremely small dollar amount, which is why I'm having a hard time understand what the hold-up is.
I have extensive knowledge and experience with shipping/fulfillment and payment/reimbursement processing, and I know for certain from the companies I have worked with that it should not be this difficult to take care of your customers. This should have been a smooth and painless transaction, and yet here I am taking the time to leave a review that I was hoping I wouldn't have to.
In short, if you are in need of body paint, please, please, please, do business with any company but Liquid Latex Fashions.
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November 2016 by Andrew G
Very frustrating business to deal with. They never invoiced my company, never called us about it (we forgot about it as well), and when I needed more of their product they made me jump through hoops over a course of six months to contact Paul, to finally be rebuked and refused business for reasons unknown to me.
Really unorganized shady business. NOT recommend.
