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February 2024 by alex ames
Excellent experience staff very friendly and knowledgeable
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February 2024 by Sam P
Ridiculous- absolute scam
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November 2023 by Jason Ward
My experience this afternoon was excellent. the store manager Jordan was very helpful and got me in and out with a smile on my face while training someone while the store busyThank you so much
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August 2023 by Michael S
My wife and I live and work outside the USA, and when we visit we need temporary phone service.We walked into this T-Mobile shop and were greeted by Josie who patiently listened to us to understand our needs. She then proposed a plan that perfectly fit our situation, set up both of our phones, and tested them to make sure all was in order before we left. She even went out of her way to see if there was a discount available (there was!)I have nothing but the highest praise for Josie and the Warrington T-Mobile shop.
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June 2023 by Jennifer Keohane
Absolutely the best service I have ever had. Transferring my son's phone data (and even activating the new device) was made extremely complicated because of the Parnetal Controls via Family Link. Artese and Jon were so patient and found a way to work it out and got everything transferred. It was so frustrating to have to figure out the right combination to get everything done and they worked on it until they got it to happen. And they were so kind and never seemed irritated. Thanks to both of those guys!!!
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May 2023 by Firuza Namozova
5 stars for Walt . He helped us with multiple transactions . I would definitely recommend this location and go see Walt he is very knowledgeable and professional.
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May 2023 by Mary Sonnie
Andrew is very knowledgeable with everything with phones and support systems. He made the whole set up and explained new features with the iPhone. We left the store with feeling like we could use the phones more efficiently.
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May 2023 by Susan Brauer
I met Andrew today in T Mobile and he couldn’t have been kinder. He answered all my issues and he needs to be compensated for work ethic. Susan Brauer, loyal customer!
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April 2023 by Steve Hughes
I hate cell phone stores. Normally it's a rotating door of employees that aren't helpful. Not at this store. Brandon and the manager handled a very rude and uncomfortable "client" while I was in the store with my 11 year old. He was cursing and just extremely off-putting. Brandon spoke up and noticed that my 11 year old wasn't comfortable and put a stop to it. The person was offended by his correction and left. The manager did everything to try to keep a cool head despite the persons unwelcomed behavior. The person left and they apologized for his behavior. Brandon explained to me my bill, looked into the best plan and was very thorough. There couldn't have been a better experience, but that rude person showing up. The other employee was very diligent with helping his customers as well and it showed. I'd definitely go back to that store with that kind of service again. Thank you to Brandon and Anthony for doing the right thing, I'm sorry that I don't know the other employees name, but he was working hard to solve his client's problem and should be mentioned as well. it's really the little things that we appreciate as client's/customers.
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February 2023 by Private Jets
Went to the Valley Square store yesterday to replaced my Mother's lost iPhone. Brandon was able to help me with the process - he was quick and efficient, thoroughly explaining everything while loading the SIM card and helping to reprogram the phone. Was also cool to see him and the other associates working well together to help everyone there.Couldn't have asked for a better experience - perfect blend of technical competence and pleasant personality - Brandon is The Man!
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February 2023 by Marianne Lipshutz
My 74 year old mom was having problems with her old tablet not working. I called twice in advance to ask a few Qs, Brandon helped & was great over the phone. Brought my mom, her with her nonworking tablet sans passwords to the store last Friday night to try to solve her problems. Anthony Molina went above and beyond to be helpful. He was patient with her and the situation, explaining options and respected her wishes. He spent a considerable amount of time assisting us while juggling other reps with their customers. I am happy to write positive reviews when warranted & this location, Anthony & their friendly employees deserve my time and review! Great customer service!
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February 2023 by Brandan Mascaro
Walter was extremely helpful and went over and beyond. Honestly the best customer service I have received from any company in many many years.
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February 2023 by tweezerjam34
It took over three hours to transfer my old number to the new phone I had just bought. Support wasn’t much help to Walt, who was as frustrated as I was. Apparently some system issue that rarely happens. Sorry I can’t review your support team so I gotta take a star off for them.
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December 2022 by Yan Kiriakov
Seth has some really awesome customer service skills. Made the process of getting a new phone line super easy. Unfortunately returning the trade in was a hassle. I came in at 8pm, closing time to be fair. Sent me to Doylestown tmobile to return my trade in phone there. Can't do it, you have to mail it in. At least they gave me a box and some bubble wrap. Not a big fan of the run around.
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November 2022 by Kyler J!
Awesome customer service! I went there to return a phone, they were really nice! I highly recommend this phone carrier! It will carry your phone very well! ?
