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October 2023 by Richard F.
October 30th 2023 . At 9:30 am I went to checkout/ registers and there was nobody available, only self checkout . So I went to the front desk to ask if someone could open a checkout with a cashier, the woman's reply was that no checkout would open until noon and added that they were short handed . Meanwhile at both exits they have assigned employees checking receipts . I personally do not like self checkout since I'm not an employee there and I believe it eliminates jobs. So I was pretty much forced into checking out myself . Next time I'll just leave the cart , this is pathetic. Next we'll be stocking the shelves .
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August 2023 by Patrisha E.
I spent 400 bucks here , passed at least 2 other Walmarts on the way ....I get into line to check out .. The young lady who was my cashier was rude and doesn't want to do your job.. I say Good Morning to her she rolls her eyes at me .. I say to myself ok mmmm then I ask her a question she ignores me and I hear her talking and see her ear buds in her ear so she is on the phone ! Let's pump the brakes right there .. How is this acceptable!?? So I continue to put my stuff up .. I realized that there are 2 items in my cart that I don't want .. I hand them to her and say I decided not to get I hand them to the young lady and say I do not want these thank you.. She takes them , rings them Up and hands them back to me !!'n WTF !! I looked at her like did you not here me?? Hence she is still on your phone . She then takes them back from me and takes them off the bill , I guess that's what she did I thought you needed a manger for that.. So now I'm all rung up and I tell the cashier that I am going to pay half my bill with on cc and the other half with another cc . So I proceeded with the card and here she ran it for the full amount!!I'm so pissed now !I say to her your not paying attention at all !!She says yes I am .. I laughed I asked for her supervisor. She goes and gets this young girl who was not a supervisor and tells me to go to customer service ! Come to find out she never took those items off my bill ! I work with the public every day and to see how this place is ran is crazy !!!Walmart doesn't care about the people who shop there ! They care about the money !! I'm never going back!!!
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May 2023 by Rob C.
I had a very,very,interesting experience this morning at this particular location.I went to purchase some Spring Water,and a few more items,and decided to purchase a folding table that was 8ft.There were two(2) left and the price stated $44.95 or $44.94.So I grabbed one and took to self checkout and scanned it,and instead of saying the price was $44.94 or $44.95,the price came up as 80.00 some dollars.I quickly spoke with the attendant who was posted at the self checkout and she directed someone named Casey to go check the price.Casey comes back and begins to tell me "I'm not lowering the price".I explained to Casey that I wasn't asking her to lower the price but to find out why the correct price isn't listed on the item's shelf as it should be.Casey went on to say that "maybe" that price was for a 6ft table.However there were no other tables there.Myself and Casey both went back to the area where the tables were and confirmed what I had shared with her.Casey still began saying that she wasn't going to lower the price.I can now understand why this particular Walmart has such low reviews and why management turnover is so high.Customer service in this store sucks,and I frequent this particular store atleast three times a week,and I spend money in this store,while so many others just walk in and take what they want.I do not recommend this store at all,and it's obvious as to why.The employees don't realize that without consumers like me,they would have no job.Not once did I ask or request this Casey individual to lower the price of the item.I have paid my way through life every since I was old enough to have a job,and that is something I pride myself on.Good Luck to Casey in the future in hopes she climbs the corporate ladder at Walmart and finds that her attitude is about as relevant as the job she performs..I do not recommend this store.
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May 2023 by Jennifer R.
I had a horrible experience with Walmart Customer Service in their Warrington location. I was returning a patio umbrella that I purchased online. I processed the in-store return online. The email from Walmart says, "In-store returns are easy. To return to the store: gather your items. No box? We'll pack for you in-store." When I got in line at customer service, a young woman started yelling that she will not accept my return without a box. This was before I even got to the front. When it was my turn, she started having what is best described as a temper tantrum over my lack of box. I calmly showed her the email and she threw up her hands, cursing, and walked away. A young man came over and tried to help, but this wasn't his department. The young girl came back yelling at me about the box, and I asked to talk to a manager. Apparently, the manager left for the day, but someone else came over with an attitude saying that they won't take the item and walked away before I could say anything else. I apologized to the other people in line, who were very kind to me and provided suggestions to help. The young woman continued to berate me and had someone else come over to do the same. At least this person explained that if I were to leave it there, the return wouldn't be processed because they don't have a box to ship it out. At this point, I left because I wasn't getting anywhere. If the customer service person explained calmly and kindly from the very beginning that they are unfortunately unable to accept my item because they do not have a box to ship it in, which would prevent the return from processing, and that it is unfortunate that Walmart.com states that boxes are not needed, it would have been a very different scenario. I would have understood and left. I recognize that people in the customer service field are dealing with very stressful situations. I try to always treat people with respect, even when they are rude to me. However, this behavior was completely unacceptable.
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April 2023 by Shawn J.
Literally the worst Walmart I have been to in my life. It is Good Friday, and there are no cashiers only to self checkouts open. I was buying a game for PlayStation which I got from the electronics department. He walked it up to the customer service desk and told me that I had to check out there by time I stand in line got to the front the guy that is currently working is on his personal cell phone with AirPods in talking to whoever I got my game and he said that I couldn't pay for anything else there that I had to go stand in line so I had to go back to stand in line which I stood for almost an hour. Finally, I pushed my car to side walked out, left about $300 worth of items in the cart that I did not pay for. So I guess they have so much money that they don't care about losing a lot of business. It's sad because this Walmart is in a Successful area and it is the worse. I will drive a half hour to go to the next city in order to go to that Walmart. All the while there's multiple, I counted just in one area seven associates just walking around unwilling to help looking at their personal cell phones. I guess this is what the world is coming to that you were being paid to look at your Facebook and Instagram accounts while prices are going up and we are paying The price for you to do nothing
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March 2023 by Annie Mergott
Kara, Roger, and Sue are phenomenal! They were so helpful when ordering my new glasses. Everyone helped get my fit just right and I love them! They are perfect and were very affordable. I highly recommend Walmart Vision Center at Valley Gate, Warrington! You won’t be disappointed!? ? ?
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May 2022 by Kierra W.
I am getting very irritated at the fact that no Walmart picks their phones up and when they do they redirect your call to a different department who HANGS UP on you, and it's not just this Walmart either!!!
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December 2021 by Morgan F.
I ordered a 300 dollar vacuum to be delivered, they sent me the wrong one.... No one picks up the phone here and when I go online it shows I never ordered it. This place sucks
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May 2021 by Johnny A.
Need a few things. Your in line for 45 mins behind people with full grocery orders with 3 lanes open. Self check out is literally a mile long. Unreal
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April 2021 by Erin D.
Appalling. Granted, I showed up on the dreaded Sunday and lots of shoppers are to be expected. Crowds aside, however, I'm kind of in disbelief that this particular Walmart, that is a mere 5 years old, is in such bad shape. Dirty displays, clothes scattered carelessly on counters, sizes not sorted correctly and ample empty counter space in men's, women's, and children's departments. Many clothing items were missing price tags or thrown just anywhere. The accessories department was a wreck, brown cardboard boxes simply opened with inventory spilling out of them. Purses scattered on the floor. In the cosmetics department there were huge boxes on end caps (no tasteful and enticing end cap displays here, no sir!) filled with spilled and expired cosmetics, i.e. foundation crusted bottles and opened lipsticks. Gaps everywhere (understandable, because, after all, the supply chain has taken a hit due to Corona), but far more than I've seen in other local stores. Frozen food was barren. A baby product display had opened bottles with missing lids. At check out time a line had formed from the cleaning product area in back of store for self checkout. 4 lines were open for non self checkout. Obviously the lines were incredibly long. Luckily, my check out sales associate was lovely; professional, and quick. That was the best part of the trip, lol. I did, however, notice disgruntled employees ranting on the sales floor. Coming into a store like this gives the idea that the people who run it just do not care about their company or their customers. I've been a Walmart shopper since 1998, all over the country, from California to Ohio to Utah. I've encountered much nicer, welcoming Walmarts in this general area and next time will head over to one of those.
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February 2021 by Demetrius P.
We all know that Walmart has a really bad reputation but this location is the absolute worse by its self. My wife and I always do a grocery pick up because it makes our life much easier because we have a baby at home. I live in Delco but my office is in this area. On Friday 2/12/21, we did an grocery order here and the pick up time was 5-6. I showed up about 10-15 minutes early and I wasn't expecting the order to be done. So I called to let them know I was outside just to let them know. They told me that my order was not ready yet which is understandable. So I went in the door for about 30 minutes or so. When I came back outside my car was still the only one out there. Around 6:15, there were about 4 other cars waiting for their grocery order. One car had gotten there which wasn't as large as my order and I was very confused on why I did not have my order. So I waited until 6:30 and I still didn't have my order! So I called and let them know that I was still waiting and that I was there for almost 2 hours waiting. I finally got my order around 6:45 and that is completely unacceptable to me. If the staff is short handed or if my order was too larger to fulfill, THEN LET ME KNOW! I could've just don't the shopping myself and I would've been there less time. Delco is about an hour away from this location and I still have to get home to my baby I'm a timely manner. They knew I was there the whole time, no one called me back to update me what was going on, no one came outside to check on me, my wife's email is set up to the order and no one updated her either. Communication is key and all they had to do was update us. My order was over $500 and I will definitely spend it another location next time. The store is really nice on the inside and outside, but I will never spend my money here again and I will not be returning to this locations at all. One of the workers told me that the manger of the store would give me a call on Saturday to apologize and to send us a five card but they NEVER HAPPENED! If you can, stay away!
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December 2020 by James W.
This Wal-Mart is located in Horsham Gate on Easton Road (Route 611) in Warrington Pa. My sister and I stopped in at 8:30 PM to get some Christmas shopping done. We generally found what we were looking for, but there were some positives and negatives to this Walmart. For the negatives, the shelfs were messy with empty boxes and disorganized products everywhere. They seemed to be out of quite a bit in those sections. There were also empty pallets on the floor and u-frames blocking the middle of the aisles with no-one around. For the positives, the prices were great and they still had what we were looking for. No wait at the self checkout either (it could have also been it was 9PM at this point). My recommendation is this. If you want great prices with messy conditions, harder to track employees and the possibility of the items you want being out of stock go to Wal-Mart. If you want slightly higher prices but a cleaner store with more items in stock and employees to be found then there's a Target in the next shopping center. I dont dislike Wal-Mart and I generally shop there as much as I do Target, but this location left just a bit to be desired.
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December 2020 by Bobby A.
If I could give this Walmart a 0 I would. Completely horrible experience. I have been trying to get the new Xbox for my brother and Walmart has been getting them in a lot lately. I woke up on Sunday and attended the store asked if they had any in the back and a lady who apparently works with unloading the trucks informed me that they will have some in by tonight but won't be for sale till the next morning. I show up the next morning early since a lot of people want these new consoles which is understandable. I get in line at 3 o'clock AM with others. 4Am comes by and the same lady comes out and says we sold them last night there are none available any more. Everyone in line was pretty pissed but she said come back at 9 I know for sure there will be some. I come back at 7 o'clockPM and I see others waiting in the back of electronics. I join and start talking about our experiences so far with getting this new console. The store manager comes to us and goes "do you guys need any help" we say no thank you we are just taking and waiting for something. 30 minutes go by and the store manager comes back to us and completely in a rude way asks myself and a couple of people why we are here. We explain nicely that we were informed by one of the employee's that work in unloading the truck that the new consoles should arrive by 9. We completely get harassed by the manager. She started threating me by saying "I'm leaving to go upfront if I come back and see you back here again we will have a problem" I have been pretty respectful and nice to all Walmart employees I have nothing against them. She proceeds to say " you can not just stand here and do nothing you will be kicked out unless your shopping" it's completely rude to say this Especially as a manager but totally understandable. I turn around and I see two of my friends shopping around it was perfect timing I help them shop around which took about 15 minutes and headed out and went to grab some food. At 8:50 I came back and saw one of the people I was waiting in line with. They purchased a monitor and were looking around out of the blue the manager storms down to us and completely starts being rude to both of us. We are doing nothing wrong completely respectful and when I came back in store knowing I had 10 more minutes till the truck is fully unloaded I went shopping for my sister and grabbed some pet supplies. Long story short the manager goes crazy on us and starts to threaten to call the cops Because we have been shopping for too long. The lady next to her was the lady who told us to come at 9 she said " you guys need to leave now" I left respectfully in fact I put all the items I had in my cart and just walked away peacefully. There was no need to be rude to customers. It is not our fault that a Walmart worker informed us of new consoles coming in at 9. We were all respectful but the manager just kept harassing us and being completely rude to us. If Walmart corporation doesn't take action then it really says a lot about them. I felt completely uncomfortable with the manager and the person who was "unloading the truck". If you support the way the manager acts and the way employees act here then go ahead and shop. I would recommended going to the Blair mill one that's down the street of it and just do your shopping there. The manager was pretty good with how he handled the situation there and no I didn't get a new console from either Walmart's I'm speaking from experience. Store manager name (Deborah Jenkins)**
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November 2020 by Corey M.
This one and the one close by Walmart has the worst fried chicken and prepared food around the marketside prepared food needs work it used to be good but now they just having a whatever attitude towards the public sticking a price tag on the product and just trying to sell garbage to people what in the world is going on again who are they hiring the prepared food is lousy
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October 2020 by Big J.
What a s*** hole. Can't even leave reviews so I'll post here. 4pm on a Thursday. Store has trash all over, almost every shelf disorganized, food everywhere. 2 lines open, 1 for 20 items or less. Lines at least 20 plus people long. Employee's walking around talking to each other instead of working. This place has been a problem since it came to Warrington. How many managers can you go through before you realize this store needs to go?
