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February 2024 by Chrissy Baker
This place fixed my suburban after a collision. They are phenomenal! From scheduling to pick up and the communication in between. Ayisha was a pleasure to work with and Larry is very professional, honest and knowledgeable. My vehicle looks as good as new. I highly recommend them!
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January 2024 by Derek Romano
I had to get my car repaired after a hit and run accident. I'm so glad I picked Budd Baer Collision. They were very quick to respond, kept me updated on where my car was in process for repairs and when there was a delay on a backorder parts. I hope I never need to use them again but if I do, this is where my car will go.
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January 2024 by Mark Holtkamp
Unfortunately I had to visit Budd Baer for the repairs on my car after a deer hit me. From the time my car arrived until I picked it up Ziggy kept me updated, answered my questions, let me talk to the tech Aric. They had a few issues getting a couple of parts but I appreciated being kept in the loop by Ziggy. The delay was minimal. I waited a couple of weeks before writing my review because you always find a scratch, dirt, dust, or something they missed in the process . My car was absolutely amazing with the utmost attention to the smallest details. My car was delivered and it was spotless inside and out. The staff in the collision center go out of their way to make the customer happy.Thank you to the Blue Team, Aric, and Ziggy for a job well done.
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January 2024 by Kate Beck
From my first contact with Aisha to my pick up, everyone was great! They kept me updated through the process and were able to get my vehicle in sooner than expected! When I picked it up, it had been cleaned and vacuumed…felt like I was first driving off the car lot! The work is excellent…can’t even tell anything happened. If I ever need body work again, I will definitely call them first!
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November 2023 by Taylor D'Etcheverry
Took really great care of me and my car. I had a lot of logistics to maneuver around without having a car and they accommodated me which made their service feel personal and professional. Can’t even tell anything was wrong with my care after the repair. 10/10 would recommend.
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November 2023 by John Johnson
Great experience. Have had several things fixed here over the years and have always been happy.
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September 2023 by Carol Acheson
They were always professional when dealing with my concerns. This was my very first "at fault" accident in over 50 years of driving and I was a nervous wreck! They were very patient in explaining the long delays in the repair process. My accident was May 8.I got my car back on September 7!Services: Painting
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September 2023 by Deana
Highly recommend! I had to take my vehicle for repair after being rear-ended. They kept me informed of the progress either by phone or email and the work done was top notch. Will definitely use them again in the future.
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June 2023 by Marc S.
After a front end collision we chose Budd Baer for the work needing down on our suburban. Amazing service, communication and they made dealing with the insurance company a breeze! Would not hesitate for them to perform service on a vehicle in the future! Thanks!
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November 2022 by Patricia Fenton
Very disappointed with the detailing job. They chipped the paint when power washing and didn't do a very good job detailing. Won't use them again.Services: Painting
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July 2022 by Mike L (MVL)
I have a less than 1 year old 2021 Mazda 3 Turbo, I bought from Budd baer. See Patrick if you're looking for a Mazda BTW, great experience. But anyway I had an 18 wheeler kindly give some of it's retread to the front of my car over the winter, which required some body work. Cracked bumper and some scratches nothing major. I've had mixed results from other body shops in the area so I tried Bud Baer collision since I bought the car there.First the good stuff1. The actual Paint and body work is absolutely outstanding, 10/10. I'm very happy with that.2. The detail work they did before I got it back was an nice touch and was well done.It's downhill from there.....1. They tried to communicate well and I was kept in the loop but they kind of failed on the details. I was having them do some extra work on top of the insurance repairs. I said you can do any chip repairs and dent pulling from a recent hailstorm but keep the out the door price under 1000, well some how that ballooned to 1700 when all said and done. There was some other stuff that came up later so I was expecting 1300 but not 1700... a little annoyed.2. Due to covid, many parts are back ordered for many different brands of car. This means my car sat in pieces for a month before I took the situation into my own hands and found the parts needed at another dealer. Then had the parts shipped to Bud Baer collision. I had to pay full retail for the parts, the difference from whole sale to retail is where the $300 extra was coming from I expected. Also why we couldn't have talked about this to the insurance company I don't completely understand. Also why I had to push for this and find the parts is perplexing. When I ask is there anything we can do to the customer service guy and he says "no we just have to wait and see". Then with some Google Fu, and 2 phone calls I get the situation figured out, there's no excuse in my book. They have to be piling up half finished cars at this rate.3. Possibly the most annoying, I paid ALOT of extra money and they had the car for plenty of time. But they missed damage from the retread hitting the car that I explicitly said was there... So I was under my car over the weekend replacing some plastic nuts that hold the under body aero shields in place as well as gluing a section that cracked so I don't get a whistling sound. Super annoyed there too...Overall my experience was a mixed bag. The paint and body guy should get a raise and promotion, but the rest are lacking.... I'm sure some of this is due to the COVID hangover every business is dealing with, but some need ls to be fixed.Services: Body & Trim
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June 2022 by Vlad Petrosyan
I highly recommend this place !! My new 2022 Honda Accord Hybrid had been rear-ended and due to supply issues it has been in the shop for 3 months, But Larry and the whole team has been amazing, with weekly updates. Also I was given a car to drive in the meantime by the Budd Baer collision center , I just wanted to say thank you for everything! Thank you Larry!Services: Body & Trim
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April 2022 by Frankie Wilson
This place gave me an online quote at $94 and when I went up for my appointment, they re-quoted me at $1200 and told me that I would have to schedule for another day! All my car needed was the front bumper buffed out, no dents or deep scratches! Ripoff. Won't be going back.
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March 2022 by Michael Behanna
Very professional body shop that takes a lot of pride in doing repairs the correct way the first time...
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February 2022 by Joseph Sberna
I would highly recommend this shop for collision repairs. My vehicle had extensive damage to the rear of the vehicle, it looks like new again! They had my vehicle for approximately 80 days due to supply chain issues. They contacted me on a weekly basis with updates on repairs. I would like to give a special thanks to Larry and his team of technicians!Services: Painting
