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February 2024 by Gerilee D.
My membership with this Credit Union dates back to when it was Washington Steel Credit Union. I have been a member since I was a young child as my dad worked for Washington steel. As Washington steel became associated with other companies the name of this credit union has changed to what it is now as Chrome Federal Credit Union. I have to be honest. I would not recommend this place to anyone even my worst enemy. They shut off credit cards claiming fraud without telling you, they have equipment that does not work (printers that cannot print checks). I cannot wait to move my membership to another bank, but I am stuck with these idiots until the purchase of my new home goes through, and I decide on another bank, and get my stuff moved. If you are considering membership, pick somewhere else.
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September 2023 by Marlene M
We became members since Chrome was called Washington Steel Federal Credit Union in 1992. They are the areas best Credit Union to work with. Wonderful, kind, caring people who actually care about your needs as a member and work with you to give you their best. Very easy and fast loan process and the areas best rates. We have recommended them to quite a few people who are also very pleased with their service.
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August 2023 by Donald Booher jr
In July my son and I went to the Washington Chrome office to get a loan for his new car. Mr.Robaugh assisted him in getting the loan. He handled the transaction in a professional manner. He was very knowledgeable and explained everything in a way that made the transaction easier and made us feel confident that we were doing the right thing having Chrome handle his loan. I would like to thank mr.Robaugh for all the help he gave my son!
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August 2023 by Brian Booher
The amount of time, care and consideration given to my while getting a loan was out of this world. Incredibly nice people who were quick and efficient. I would highly recommend to anyone. Eric took very good care of me and fully explained everything I needed to know about my loan.
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August 2023 by Brandy Riggs
I had a great easy non stressful experience with Eric Robaugh he was able to help me out more then expected of him to he's a very nice caring person and I'm so grateful for his help!
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July 2023 by Ron Newman
My wife and I met with Eric Robaugh, AVP Retail Lending yesterday to discuss our financial priorities. Eric listed closely and helped us determine that a home equity loan would satisfy our needs.We both felt Eric had our best interest in mind and used his experience to work with us in a professional and personal manner. He represented Chrome FCU exceeding our expectations and easily made us a customer today and into the futureRon and Jan Newman
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June 2023 by r a c h y
Beautiful design, safe, comforting, clean, caring service. Absolutely loved the complimentary coffee. The staff member who helped me—Keith, was so kind, understanding & all around a great worker who cares about his customers. Makes you feel at ease and not tense trying to talk to him. Great place!
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June 2023 by Ralph Wise
My experience, as always, was very professional and very helpful, as always.Sitting with Eric Robaugh was especially encouraging this time. I was concerned about some things I needed to learn. Eric helped me to understand everything, and I left Chrome feeling a little lighter, and with all the answers and help I needed. Thanks again Eric, and Chrome. Blessings....
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May 2023 by Kraig Nellis
I had a great experience at the Wexford branch. The branch mgr., Marty Miller, helped me resolve a problem that I had created with my account. I also had a positive experience meeting and working with other members of the branch. Before I departed, I was able to enjoy an ice cream cone while learning more about the CU's history and plans for growth in 2023 and beyond.
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May 2023 by Steve Ozarowski
Eric was very helpful and considerate of my needs. Will go above and beyond to help get you where you would like to be financially. Was able to do many things for me off of one credit pull which is always a good thing! All the staff are very friendly and conscientious!
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April 2023 by Ira Baldwin
Upon arriving at the Racetrack Branch, I was greeted with a smile and from a young man behind the counter, who then offered me to help myself to coffee, tea and hot chocolate, while I waited for my appt. with Eric. I cannot stress enough how happy and satisfied I am with Eric's helpfulness and professionalism. He is such a kind man who went above and beyond to help with my money needs. We are blessed at Chrome for Eric's services. Don't hesitate to make an appt with him. With appreciation, Beverly Baldwin.
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April 2023 by Lisa Kovatch
Eric did an awesome job with our loan. Thank you for all the brain work you did. You were very patient with us. Thank you very much.
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March 2023 by Sandy Schiffauer
I made an appointment at the Race Track Road location with Katie to transfer 5 savings accts for Grandchildren and miscellaneous other transactions. She could not have been more accommodating and patient with my many questions. She was very professional and yet personable and within an hour-she had completed all of my changes. So happy to have this caring employee to help me!
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March 2023 by Aubree Yates
Eric was wonderful to work with. Very knowledgeable and made the process quick and easy.
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January 2023 by Mike D
Great local bank, staff is always pleasant to deal with. Worked with Jenna and Eric on a vehicle loan. Process was very smooth and they got me a rate that was a few points below the best rate I found elsewhere.
