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November 2023 by Aaron Steffick
DO NOT USE ANY CITIZENS BANK! They admitted to pushing charges through when money is not available. This only benefits them as they will then charge you a large fee to get back in the positive. They are robbing customers so ply because they can and we have no recourse. D no use them unless you don't care about what happens with your money. I'd rate them lower but you can't.
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May 2023 by Richard Lazzini
Very nice people work here and will answer your questions I would recommend citizens bank in Washington
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May 2023 by Ptrish
No drive thru's to help the physically challenged people.
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March 2023 by Billie Athanas
Sherry has been great to me. I have had to move several accounts over from the horrid PNC bank and she has always been accommodating and helpful.
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November 2022 by Laraina Jones
Do not bank here! Charged me $7 to cash a check from there bank! Ridiculous!!!
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May 2021 by Torie Kirby
Why does the app keep doing this to me? This is like the 15th time. I've been to the bank I've changed it there I've changed it on the website many times and yet it keeps doing this. Soon as I choose to have my user name saved so I don't have to type it every time I want it the app, this is what happens. I'm so frustrated with this app ever since your ppl updated it. Things need to change quickly
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August 2019 by Sirhonda Turner
Citizens is an absolute joke. I overdrafted my account and before I even got hit with an overdraft fee I fixed it. I then got an overdraft fee I couldn't afford so then the branch manager said she would return my call. Two days later I sat with no returned phone call. Then I called card services and I was told they were going to compensate do not worry about the two fees they hit me with so I didn't. I go back and I owe $90.00 because they have now hit me with three fees this bank is terrible. The communication is poor and it's upsetting I even thought that this bank was a good bank i will pay this overdraft fee but I would never in life recommend a bank that plays with people's money. It's said not to mention they do not whatsoever value there customers if they did I wouldn't be $90.00 in the hole. It's sad wish any and everyone luck but think before you bank with them with your hard earned money
