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February 2024 by Azeem Ansari
Great items and prices if you are purchasing. However, they go above and beyond to make things extremely difficult when you need to return items. I've been calling everyday for a very long to confirm my refund amount and every time I call there is yet another excuse/mistake to delay my refund (which will very likely NOT be what I was promised). The true integrity of a company is displayed when there is an issue to be resolved. For this, Direct tools gets a FAIL.
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January 2024 by Arianna Phillips
I placed an online order on Dec 12th. One item was delivered fairly quick. Didn't get an email with tracking, so I didn't know it was coming.I wrote an email letting them know I didn't get the second item on Saturday. Got no response by Monday morning (Dec 18th), so I called. The guy on the phone told me he could see only one item was shipped, but I needed to send a photo of the item I received then call back. If i did all that, it would be shipped out that same day in time for Christmas. Sent the photo and called back. I was told that they didn't have the email after 10 minutes but was told again that it will all be taken care of that night.Got an email around 5:30 (Monday) regarding the photo asking what item I didn't receive. I literally sent a photo of the item I got. So I emailed back with the item name I didn't recieve. Got a response to that email the following day at 4:30 in the afternoon saying that it should be shipped soon.On Wednesday and I called back because I still have no shipping information. The women told me that it still hasn't been shipped and that it would take 7 to 10 business days to receive the item. Definitely not by Christmas like the two men told me Monday. She offered no compensation for the inconvenience that this has caused me and just said sorry it won't be on time.It is now Dec 24th and still haven't received any information on shipping, so I will be having to call again the 26th.This experience makes me never want to order online from them again. I'll just pay the extra to get the items from Home Depot to avoid this hassel.Tried to call the 26th, office was closed. Tired again today (28th), was told to wait 10 business days to see if I get the item. If I don't then I can call back to ask about an update.Got an email today (Jan 3rd) saying I'll get a refund for the item. Called and was on for a total of 31 minutes where I was told nothing could be done because they ran out of stock. They didn't offer to help in any way, try to reimburse for shipping, or offer any other compensation for their failure to ship it went it was ordered and they had it in stock. They had no empathy for screwing me over with this missing item (which was a Christmas present).
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December 2023 by Dave Linger
Store is kept organized and easy to browse. Staff is knowledgeable and friendly. Recommended to do your own research on how to get the best deals here but when they do have a sale, it can’t be beat for pricing on their house brands (mostly ryobi - some hart, ridgid, Milwaukee)
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November 2023 by R C
Employees are always very helpful. Good prices on tools.
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April 2023 by Andrew L
Great prices and great deals
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March 2023 by Dan Snyder
I made a purchase at the Grove City Pa location Bill was very helpful and was the reason why I purchased. I realized 3 days later this was the wrong tool. I Returned the tool for an exchange. I stood at the counter for 45 minutes waiting for the assistant manager “Christian “ try and figure out how to process the exchange. I requested some consideration for my time spent waiting for a routine transaction (discount or something). Christian expressed that he was sorry but had no ability to offer any complementary concessions for my wasted time. Needless to say this did not lead to a good experience. As my family waited in the car for almost an hour waiting on a simple exchange.
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March 2023 by Michael Remaley
Knowledgeable staff, huge selection of tools for any job you may have but don’t want to spend a small fortune for tools you may only need a few times.
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January 2023 by MJ Brooks
Always great prices and great deals and the workers are humble and helpful, but not overly aggressive.
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September 2022 by Jared VanMeter
Great selection of pre-owned and factory blemished tools. They primarily have Ryobi tools. Great prices.
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August 2022 by Tom Macleod
I stopped in while on vacation, and was told by an employee to come back the next day for a better deal, well the manager was vulgar, and denied the deal. All he had to do was politely say it wasn't covered, and I still would have made a purchase. Instead we found a Home Depot!
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July 2022 by JC
Great location and the staff is always willing to help.
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May 2022 by Ryan Santichen
Classic place where you have to do your research before you buy. Sometimes home Depot has brand new in box for sale cheaper than what you can get here for blemish prices. If you look around a price shop you can get great prices here as long as you're careful. I have bought a bunch of rigid and Ryobi from here and they work great.
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March 2022 by S C W
Huge selection with great prices! We'll be back for Spring project tools!
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March 2022 by Halcyon Traveler
Great place for big discounts on TTI products (Ryobi, rigid, Milwaukee, and others.)
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February 2022 by George Kelley
Really nice people and nice place to go to buy tools
