April 2022 by Erzhi Herman
I always rent from Enterprise and have a good experience. This rental was no different. Everything was ready when I got there and the appropriate vehicle was rented to me based on what I have in the shop. The manager is great! It appears the other customers might have had the same experience with their rentals too.
April 2022 by Jessica Kemp
The worst rental place and experience we have ever had after years of dealing with Enterprise. We WON'T be back.
April 2022 by Eric Paul
The car smelled bad and had alarms they gave us another and when I turned on the heated this car also smells
February 2022 by Aaron Thompson
I picked up my rental car Monday morning from the Washington location. McKenna was very helpful in making things run smoothly so I could get over to work in a timely manner. I was pleased with my overall experience.
October 2021 by Jeff Mayer
The vehicle rental we got for a trip was great. The entire staff at this Enterprise in Washington, PA are fantastic to deal with.
October 2021 by Jon Hanks
Very friendly people, clean, great customer service.
July 2021 by Echo Muncie
Danielle went above and beyond to make sure we were taken care of. She was extremely helpful and we are very satisfied.
July 2021 by Tress Jordan
Spoke with Alex Garcia I told him I'm in town up above hill from him at roadway hope to see him tonight to hang out.
June 2021 by Kristin Byrd
Called for a reservation two weeks ago went fine confirmed on Saturday again ask for pic up shop there verified I was told they don’t send emails to confirm that with telephone reservations. So moving forward at shop 10 they were supposed to pic me up I got no ride after 20 minutes I call they say not computer like that but we come. They pic me up the driver was best part of my day polite very respectful. Got to enterprise ask why I didn’t have pic up scheduled cause I confirmed it on Saturday and was told by Cody that the address wasn’t in the computer I’m sorry we’ll if it wasn’t in the computer but name was why did not someone look it up are call shop are call me. You don’t just decide not pic someone up till they call. So get out car bird p*** three places ask why he says can’t help what car wash don’t get. Stuff all over back seat. Ask Cody again says it stains. So decide take car and leave to office max get out car mud on door panels grass between seat food on front seats and no it wasn’t stains on most of it I used my finger rubbed it off. I ain’t never been so disappointed. Discusted by service are condition of the car. Went pit my bags trunk grass is in trunk mud on mats believe me took pictures emailed customer service. You would ask your self why would you take it well at first I thought stains as I was told second I had no ride my car went garage and ain’t that why I rent a car. Most important of all this I see this person and inter prose has prayer complaints. With Covid this car should been cleaned and disinfected.
June 2021 by MamaAvi
Fast, convenient service, personnel were nice and friendly, car is clean & smooth ride, and very quiet compared to my diesel truck lol
May 2021 by brody keener
Booked a full size car more than a month before and they gave me a compact car other than that it was great
April 2021 by john gemas
I rented a car for week from this location and was told I could return it to my local enterprise just had to pay 30 pick up fee everything seemed ok at first until I got into the car to drive away and noticed food stains and the stink creeping out of the interior was able to deal with it for the short period of time until my vehicle got done at the dealership the next morning I woke up to the back tire almost flat and to top it all off the day before drop off Cody called my wife’s phone and demanded we return it 45 min from home because he needed it so when I return it I ask for Cody the little hipster wouldn’t even look up at me and respond to my request to speak with him complete terds and this location in the toilet
March 2021 by John Valerio
Made reservation two days ahead of time for 7:30 am pickup.confirmation was for a Cadillac xts or similar. Upon arrival I was told that the only car available was a Camaro, far cry from what I reserved. When I complained to Chelsea, the manager, she blamed it on the call center which had people working from home who didn't know what they were doing. I told her that enterprise should be ashamed of their service, to which she responded that I should be ashamed for complaining. There was a parking lot full of larger cars( our party consisted of four large men). The best she offered was a tiny Rava, which had a full size suv parked next to it and being unavailable! She said if I was unhappy I should go somewhere else. With no other options we took the Rava and had a uncomfortable ride. In addition we rode in a vehicle that smelled of marijuana.We rent several vehicles weekly from enterprise and this is not the first bad experience. Enterprise needs a reassessment of their customer service.
February 2021 by Philip Amaismeier
Super friendly staff and got us a car quickly. It is the middle of winter and no four wheel drive rentals available now or likely even for weeks :-/
February 2021 by Ana Costentini
Great customer service. Very speedy service. Left in Dodge Charger...need I say more