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February 2024 by Cami Snyder
Both lady were excellent one changed a watch battery and the other got our stuff ready to send out to be fixed. Polite up beat and all round a great experience
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December 2023 by Shawn Haley
Great experience, my sale lady was awesome. Got my soon to be fiancee a beautiful 1 carat diamond ring. Helped me pick the perfect ring at an awesome price.
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October 2023 by Erika Brooks
Toni was the absolute best! I was so upset from bending my wedding ring and having to send it out for repair. It didn’t come back perfect so we sent it out again and now it’s great! She went above and beyond and made the process easy! She’s so sweet!
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October 2023 by samantha maurer
Went here to get my late grandmother’s chain fixed. The clasp was broken and no other place was willing to fix it because it is 22 karat gold. Toni was amazing and explained every step of the process! I definitely recommend her if you stop at Kay’s!
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October 2023 by Cheryl Muraco
I have been a customer with Kay jewelers for a lot of years. Brenda Caldwell is my go to person. Her knowledge, professionalism , as well as being a wonderful person, keeps me purchasing jewelry at Kay’s .
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August 2023 by yvonne cooper
Is always the best time I have shopping they are the greatest at Kay’s Ellen and Brenda’s are always there to help you
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August 2023 by Scott Ward
I had a wonderful sales woman named Toni that helped me tremendously. Exactly what I wanted.
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July 2023 by Debra Jenion
Carrie was very helpful and knowledgeable about all the jewelry. She was so very helpful in our decision to pick the right piece. Thank you so very much!
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June 2023 by Dallas Stopperich
Have been shopping at this Kay’s for years and will never go anywhere else! The ladies here always make magic work for us. Definitely the best place to buy and repair your jewelry!!!
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June 2023 by Belinda Lent
Love going in the Washington jays people are just so nice
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June 2023 by brandon yagle
Very helpful and understanding.
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June 2023 by Melissa Ciaffoni
Toni the manager at the Washington Crown Center Mall in Pennsylvania is absolutely wonderful to work with! She went above and beyond with her customer service skills and support! I highly recommend her to assist you with any needs… specifically she has helped with sending out my engagement ring with fixes it needs and getting it dipped all in one go without it being sent out multiple times.She assured me they will take all the best care they can with it. She took the time to give me a call back with updates and is working to make sure it comes back in an efficient timely manner. Thank you for being so kind and helpful during this process!
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June 2023 by Elaine Smith
I never thought I would have a favorite jewelry store but I do and it’s Kay’s in Washington Crown Center. I’ve bought so much from Brenda and she is my go to gal for my jewelry. Toni is so very helpful too. Love visiting this store.
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June 2023 by Dawna Galway
Great Service always!! The staff is so helpful
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June 2023 by Tony Maurer
Great customer service! Knowledgeable sales team.
