March 2022 by David Zebrowski
Great service. Got my glasses and wasn't happy, should of gotten the anti reflection coating. Mike tried to make the original glasses work, but wasn't happening. Offered 50% off on adding the anti reflection coating to a new pair. Great service by far. Got to keep my original glasses in the meantime while waiting for the new ones. No up charge except adding the anti glare at 50% off. Damn good service.
February 2022 by Haley Coligan
Paid over $400 for my glasses because they kept asking me if I wanted to add on packages, but my glasses have none of the add-ons that they said they were going to add on so they basically charged me extra for nothing. And I even got fitted for contact lenses and they gave me the wrong prescription. Couldn’t even see out of the contacts and I’ve worn contacts before so I know how to wear them. Completely disappointed in my service at vision works, I will never be going back there. I suggest you don’t either. When they were adjusting my glasses they completely bent one of the arms of my brand new glasses, and they wouldn’t fix it. Terrible customer service, terrible business altogether. If you don’t know what you’re doing you shouldn’t be working there.
November 2021 by Ken Miller
I scheduled an appointment almost a week ago because I have something stuck in my eye. They tried to get me in sooner but I had to wait until the following Monday because of my work schedule. So after suffering now for a week and a half I show for my appointment only to be told that my appointment was the following Monday which I know wasn't true. They obviously made a mistake but the snide loser at the counter acted like I am incapable of having a conversation and recording a date. So I was turned away in what is essentially am emergency situation due to a schedulers incompetence. Never going there again.
March 2021 by Chris Dzinglski
Great staff! Doc Kim is the best!!
January 2021 by Dorothy Cline
When they sent me a second appointment notice per email, they needed to explain why they changed my appointment from Sunday to Tuesday. After reading online about scheduling an appointment, I found they are closed now on Sundays. I could have saved numerous unanswered phone calls had they just said in the email they were changing my appointment from Sunday to Tuesday. They gave a lame excuse on the answering machine saying "we can only answer a limited number of calls per day. Really?
October 2020 by Megan Monroe
The manager here was very rude while I was not speaking to him decide to but in and tell me he has 17 years experience all because I was late 8 minutes and they said they had to reschedule so I just wanted a copy of my prescription to order new contacts because they are scheduling months out I have been wearing the same script for years. I will never go back my money spends anywhere and I do not have to tolerate people and their smart ways.
October 2020 by Jess R
My appointment to pick out glasses went well. I'm very disappointed that I had to call to find out if my glasses were in cause it was going on 3 weeks and I hadnt heard anything. They were... not sure how long they were, I wasnt told that. Go in expecting someone to sit down with me and make sure I didnt need any adjustments, but the guy just handed them over and told me to call if I had an issues.... like I just spent 300 dollars on glasses, dont you think you should make sure I dont have issues before I walk out of here? Not impressed. The downtown(highmark bld) location is a drive, but I'm willing to make it for the customer service.
September 2020 by Brenda McDonald
I am currently on hold and have been for over 25 minutes now. Not as much as a live person to ask to hold, just a recording asking you to use their website. Which I tried the website while on hold and the website live that chat can't answer pricing questions, recommended calling the store. I AM STILL ON HOLD 27+MIN I ABSOLUTELY "DO NOT RECOMMEND VISIONEORKS"
September 2020 by JoDee
I feel satisfied with the purchase & service of the staff while inside, however i was told last week i didn't have 2 wear Mask upon arriving was told that incorrect -I've alry been w/o 1week of glasses(terrible vision) & have 2wait 2more weeks but to go in & made 2wear mask w asthma & anxiety is getting bad. The governor said if we have medical issue no mask were forced but niw 6MONTHS LATER we're STILL being forced n some establishments? I realize not the business' fault but they could of told me is point.
August 2020 by Dee J
So...my first visit here was wonderful, like the best experience with an eye doctor. Next visit I get turned away, they are not booking anymore appointments and that I can't order any contacts and that "there's nothing they can do for me" and to go somewhere else. No one was rude, and the person was kinda nice about it but I still feel slighted.
August 2020 by Amiah McKenna
By far the most pleasant and professional experience I have ever had. The Dr Castelucci??? Was so thorough and careful The entire staff was customer friendly Unbelievable experience
August 2020 by Kelly Bright
Visionworks website states that customers would be temperature checked upon arrival to the store. There is a sign posted on chairs near the entrance stating that hand sanitizer would also be provided. These policies were not followed. While I was waiting to check in, I noticed an older male employee assisting a customer in selecting frames. He kept pulling his mask to below his nose or even to his chin. I was checked in and completed by eye measurement and glaucoma test
July 2020 by Allison Halverson
they can't seem to answer their phones. I have been on the line since 11:30, its almost 10 past noon now. I am sick and just want to be courtesy enough to cancel. there isn't even a option to leave a message.
April 2020 by Keith Skirpan
I ordered glasses on February 17 2020 and it is now March 17 2020 and still no glasses.All I Got was the run-around and platitudes over and over. Horrible customer service. I would not recommend Vision works ever.
February 2020 by Patrick Buono
Appointment was for 5 30 was taken to exams room 600 sat in the room until 635 Left at 645. Must have gotten 6 email numerous text messages reminding me about the appointment but could not
