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July 2025 by Fiora
I used to come here all the time until I relocated now I drive 45 mins to this location just to see Nancy! She’s phenomenal! I love the relaxing atmosphere and her skills.
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June 2025 by Winn Thomas
I just had a foot reflexology with Bashir, he was excellent with really good pressure .
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June 2025 by Van Str
Welcoming & peaceful
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June 2025 by J Yakupcin
I have known Nancy for several years and can attest to her professionalism, talent, and passion for her work. She gives a facial and massage like no other and caters each experience to her individual client needs. She is a gift and I highly recommend her to anyone!
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May 2025 by Amanda Atkins
Mercedes is incredible! Her facial technique and hand motions were absolutely amazing. I almost feel asleep! She's a gem at this location!
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March 2025 by Julia Schwarz
Can you believe this location doesn’t have a single massage therapist scheduled on a Sunday? On the day that 99% of their clients are off and want to schedule massages? I’m shocked - why join and have a membership if you can’t even get a massage on your day off? I’m in hospitality management myself and even I know that the rule of thumb when you’re in a customer service role is that you schedule people to work when regular corporate America people are off because that’s exactly when they’re looking to purchase services from you. Insane
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January 2025 by Michael Monson
I should do this more often! I had a wonderful experience at Hand and Stone Massage and Facial Spa in Wayne. I've been dealing with a rotator cuff injury and it has made the rest of my body tense as I've been overcompensating. After the massage, my body feels balanced again. There was such ease with making the appointment and fitting this into my day. This spa is conveniently situated along route 30, near many places I visit to dine or shop. There was ample parking when I arrived, which I appreciated on a snowy day. The front staff was friendly and made me feel comfortable when I arrived. The waiting room had chill vibes and was exceptionally clean, just as the bathroom and massage room. This location of Hand and Stone is above and beyond in quality, aesthetic, and customer service. I can't wait to go back.
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October 2024 by Brad F
Went there to check into joining and stood there while they pressured 2 people who had just had massages to schedule them weekly and have their checking account debited monthly. I was not acknowledged at all as I stood there and made eye contact with both of the women behind the counter. Luckily I was able to hear how they operate and it gave me a bad feeling about their priorities.
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October 2024 by Kimberly Palladino
Horrible customer service. Curt and rude when returning a phone call.
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September 2024 by Bridget Qiao Zhang
I got my nails done there and it was amazing! The nail technician said she has 15 years of experience, which I can totally tell because she did such a great job. They gave you hot towels and hand massage for a manicure session, I just want to say it is all the details that really matter, I’m very happy with my manicure 😊😊
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June 2024 by Katie Byrne
I have great experiences here every time! Claudia is my favorite for facials. She keeps my skin so clear, takes her time, and always caters the facial towards my skin's needs.
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May 2024 by Geraldine Weinstein
I was so excited all day that I happen to book this appointment for mother's day. I get there and the receptionist says, there were running 5-10 mins late. No worries. Half an hour later, I have yet to see the massage therapist. With great disappointment, I had to reschedule as I had dinner reservations for mother's Day that I had to put a deposit on and couldn't miss. Reading the review before me I see what happened.
Absolutely I would have been more tolerant if I had gotten a call, text, email since you have all of the above.
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March 2024 by Jennifer V.
Please all be aware. Both the Wayne and Conshohocken locations are a scam and a rip off. My husband bought me a massage and facial in a gift card that included both for basics of each. I was only responsible for the gratuity, which of course I had no problem with. $258 was the cost for both. When checking in to my facials, both were actually $109 which left me $20 that the "upgrade" that I needs due to my sensitive skin. Not sure what the upgrade was because both took the same time and did the same thing. The location in Conshohocken tagged on $20 and took my $30 tip. The Wayne location did the same. When I was aware of the cost of a basic facial, $109, plus the "upgrade" would make it even for both services, so I would only be paying $60 out of pocket for both. I ended up paying $100. Not a transparent company at all and only want to lie and rip you off. Both locations had clueless people at the front desk. Don't do it. Plenty of other establishments that won't pull this BS!
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March 2024 by Sean ODonnell
Wonderful massages, and Chris is a pleasure to work with!
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March 2024 by Alice Lovegrave
Every appointment I’ve had since December the service provider was running late and I was expected to accommodate them, I left before my appt yesterday could begin because she was 40 minutes late when her last client was leaving and the room was still being cleaned. The manager called about an hour before the start of my appt to let me know they were running a little behind and I should have cancelled then to save myself the stress. I had another massage scheduled for a couple weeks but I’ve decided to switch locations so I called to cancel that and the girl on the phone was so rude.
