Joann Fabric and Crafts is a store that many customers appreciate for its helpful staff and good service. Several reviews highlight the friendly and knowledgeable employees who go above and beyond to assist customers. Becky and Dave received praise for their kindness, professionalism, and helpfulness, especially in guiding customers through picking out fabrics and saving money through app discounts. Customers often mention staff members like Will, Siena, and Sam, who provide attentive service, answer questions, and help with projects, making shopping a positive experience. Despite some concerns about inventory levels, customers are reassured that the store is not closing, but managing stock carefully. The store is also noted for its fast service, especially when staff members are available to assist, even during busy times. However, there are occasional negative experiences, such as a rude encounter at the fabric-cutting counter, but overall, customers express loyalty and satisfaction with the store’s customer service. Many appreciate the welcoming atmosphere and the staff’s dedication, which encourages repeat visits. The store continues to be a favorite for those seeking craft supplies and friendly service, making it a reliable place for both new and returning shoppers.
I am former Joann customer (stopped my craft business). This store was the best of all Joann store where I have ever been for. The manager lady is knowledgeable and they do really fast service. I appreciate the stuff who gave me best experience of all Joann.Thank you?.
March 2023
Had item that my local store didn't. Very friendly staff!
October 2022
I had such a fantastic customer service experience at this store with Sam and Becki. Sam was extremely knowledgeable about the products and assisted me in making the right purchases for my dress project. Thank you for making a difference!
