-
December 2023 by sharon bones
I love this store and I know what you might be thinking because of how sparse the inventory has been lately but whatever you are thinking, it’s not true. They are very much NOT closing down for good, they explained to me convincingly that they are just trying to not get stuck with too much inventory especially just for Christmas and even though I love going there every time I go because of the customer service despite the fact that they are super understaffed. Other than the handful of times that I did wait in line to be checkedppp out, it wasn’t long and it was completely necessary. This past time which was last night was even better than normal. I was helped for the most part by a guy named Will and because it was late and they weren’t too busy he was there for any questions I had and every need that game up for me. Normally I know my way around but this time i was shopping for something I had never even looked for before and he always paid attention to the front door or the counter to make sure she wasn’t missing a beat and then there was his equally amazing co worker named Siena. The reason I feel like it’s so important to actually acknowledge the workers like this is because we are now in an economy in a time where they simply almost siest to exist, so sad but true so keep it up Will and Siena. You guys are a main reason I keep coming back!P.S. I kinda find it funny that the customers who are the quickest to complain (&complain relentlessly) are almost always the ones telling their own kids that college is the only way to make something of themselves when in fact if everyone got a degree, everything as we know it would fall apart and it already has started and the world as we know it is about to fall apart disastrously. Sorry about the doomsday talk,it’s just my little two sense haha, I know no one asked for that last part and sorry you guys, no charge..on the house haha
-
September 2023 by Alexandra Cones
No one was at checkout. I rang the bell for assistance and no one came even though I could see people working in the store. Put my purchase back and left.
-
May 2023 by Munkhzaya Lkhagvadorj
I am former Joann customer (stopped my craft business). This store was the best of all Joann store where I have ever been for. The manager lady is knowledgeable and they do really fast service. I appreciate the stuff who gave me best experience of all Joann.Thank you?.
-
April 2023 by H H
Ruth Ann is extremely rude. Very nasty disposition. It’s because of her that I hate this location. She so unfriendly, she makes me want to save my money. Also, the employees never say hello to customers when they walk in. No acknowledgement at all. Shopping here should be fun, but it’s not. The Germantown pike location is way better. The employees have better attitudes.
-
March 2023 by Melissah Sweeney
Had item that my local store didn't. Very friendly staff!
-
October 2022 by Amanda Zimmerman
I had such a fantastic customer service experience at this store with Sam and Becki. Sam was extremely knowledgeable about the products and assisted me in making the right purchases for my dress project. Thank you for making a difference!
-
October 2022 by S S
This is a smaller JoAnn but I got what I needed. Would definitely visit again.
-
October 2022 by Adrian Z.
I’ve always gone to Joannes and had a relatively pleasant experience. However, I went last week to cut some fabric for the first time, which I had no prior experience with and the lady at the counter was beyond rude. Other staff were nice and at least I got what I was looking for.
-
September 2022 by L L.
I've shopped this store (this location among other Joann stores) for decades, for crafts and sewing. This Gateway store is consistently hit or miss with employee attitude.On a good day people will actually be helpful. The cutting counter folk will not ignore you, they will get back-up to man the line, they will look out for your coupon options, and make sure you have all you need, and all questions answered. I'm pretty sure this is how old lady Joann would've wanted things to run. (This is how most other stores try to operate every day.)On a bad day, you get the rudest, laziest attitude ever, and none of those appropriate workplace functions actually happen, and the brutish attitude is that you're lucky to get half-azzed help at all. Tonight I was "helped" by Ruth Ann, who was not willing to perform as I believe Ms. Joann herself would've wished.I called ahead because I'm scrambling to finish a dozen projects for a charity auction. I have a toddler and really no time to waste running around to stores (who does?). I spoke with Ruth Ann, who from the start made it clear that me (a customer) calling to ask her questions was just completely unreasonable. Despite her attempt at shirking her JOB DUTIES I pressed on asking if the RIT black liquid dye was on sale in store or not? Simple question. Just walk over and check, or walkie-talkie your floor associate and get them to check. That's it!My response? "Well RIT never goes on sale" (uhhh yes it does lady), and so I asked my question again. She said it was not on sale (didn't check). I then confirmed I would be able to use my 40% coupon on this because it was "not on sale"? She said there was currently no 40% off coupon. Again completely incorrect. I then asked my second question a second time. She finally answered with a snarky disclaimer that "only one item" can be used with coupon. Hmm yes, I was asking about my ONE item. (Btw, this item was cheaper at Target unless I could use the 40% at Joann, thus the point of the call.)Guess what? At the store with toddler, the RIT spot where black goes is empty. Despite online inventory saying there were SIX of my item in stock, there were NONE on the shelf in their designated spot. When asked for help, Ruth Ann tried to claim there just weren't any and resisted checking at every turn. Finally, she climbed a ladder and got more down from the top shelf (which customers aren't supposed to access themselves). THEN, there is a sign stating it is ON SALE, and of course the sale doesn't compare to the coupon discount. I could have ordered it online for store pick up to get that same coupon price with online promo but stupidly trusted that Ruth Ann wasn't lying to me. Well, there's Ruth Ann at the register, and she has the nerve to try to not honor my coupon, which ten minutes ago she said she absolutely would honor on ONE item!It took a painful and COMPLETELY UNNECESSARY argument to then get a manager involved in order to purchase this ONE ITEM as promised over the phone before driving all the way down there. This obnoxious employee, Ruth Ann, was WHISPERING in her manager's ear like a sixth grader, like this problem customer dare ask her to make good on her own word after she was too lazy to give correct information and lied over the phone.Absolutely MISERABLE experience!No apology for the negligence or rudeness. Always a pleasure to deal with this store when I'm devoting my time and money to help a CHARITY.
-
August 2022 by Heidi E.
Worst customer service!! Totally useless. My online order hadn't even been processed yet & they wouldn't correct the address I needed to help me out. I asked them to please just cancel the order since I could not receive it at the correct address. They wouldn't do that either. Totally incompetent useless customer service! Why do they even bother saying they have customer service. I wish I could work in a customer service department where I didn't have to bother helping anyone or doing anything & still got paid. I do not recommend and I will not be purchasing from this store again. what should have been a very easy fix is now costing me extra gas money & a 4 hr round trip that I really don't have time for. I'm done.
-
July 2022 by Suman M
Nice store for fabric. Friendly staff.
-
March 2022 by Michael LeCroix
Always a helpful staff and plenty of whatever you're looking for at this store.
-
March 2022 by Rita Saboe
Always have the yarn that I need !
-
January 2022 by Suzanne Moser
They have a lot more than just fabric and crafts. All of the staff are happy and knowledgeable. I enjoy shopping here
-
December 2021 by Renee G
My daughter and I saved a ton on Black Friday. We found great deals on things we'll be using to make gifts and a few things just because. My cat is loving one of the remnant pieces I found in the 75% off bin. The Llama is almost as cute as her . Staff was friendly and the store was in good shape for a big sale day!
