November 2016 by Anna R.
This review is for Santander's Ardmore, PA branch and their main branch at 20th and Market, Phila., PA. While the tellers I've dealt with seem professional and like they know what they're doing, no one else seems to, including, maybe especially, those who handle our account which they consider a "Premier Acct.," which you would think would call for better service! I just want a bank that doesn't lose the sign-in book for safe deposit boxes, doesn't lock me out mine for being unpaid, only to have them check their computer to see that our account is completely in order, and a bank that after many tries, will send me an ATM card as requested and not a 5th or 6th debit card. (My husband gets his, but not me, though we're equal account owners.) We'd also like a bank whose ATM machines regularly have cash in them, and a phone app that would allow us to make deposits in less than 15 minutes per check. We're making a change now and I look forward to having confidence in the institution that holds a lot of our assets. Free checks, safe deposit boxes, or whatever they might be peddling at any given time are not worth it! Nor is location. The incompetence is as bad by phone to at their central number for the US.