This store is my nearest Target so unfortunately I visit as often as I shop in store. I will choose Walmart over this store, which says a lot about how terrible the selection is, how inaccessible and rude the staff is, and how ineffective any store policies are. This location fails to even meet the bare minimum for a national chain.
[email protected] Target Customer Relations, On 11/9/23 visited your Devon Target store (Wayne, PA) to purchase an item that was said to be in stock online. The inventory was cleaned out, and it is your corporate policy to issue a raincheck. The staff said they had no idea what a raincheck was. They even said Target doesn't do rainchecks, and they said goodbye without helping at all. How does this 180-degree disconnect occur? That same night, I then called the store 610-263-4744 and spoke to Sandra. I explained that there is a whole web page about Target's raincheck policy, and the manager ought to know this, and they should have helped instead of wasting customer time and gas to visit their store to buy an item that was not in stock. She told me her manager, Billy, was busy and she took my name and number for him to call me back. It is now 4 days later and Billy never called back. No one in this store knows how to do their job, no one wants to work. No one actually does any work, and no one has any shame about being lazy, unproductive, untrained, and worthless to customers. There seem to be zero repercussions for this because this has been the Devon store standard for a couple years now. No one in store was willing to put forth any effort to help me. You've now wasted over 2 hours on live chats, store visits, calls to store, and writing this email. Getting a raincheck should never be this miserable. And I still don't have one! I'm sending you this feedback so you can hopefully take action to correct the attitude of your staff at the Wayne, PA store, which is a dump.