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October 2025 by Linda Malek
TSI coordinated moving a one-bedroom apartment from NYC to LA, with solid and reasonable pricing, great overall customer service and communication. Our service rep, Kathy, was particularly great with minor changes and continual follow-up. I recommend TSI for your smaller cross-country move.
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November 2024 by Isaac Fournier
I called Max from TSI to help ship household goods from point A to point B for me. He and the Team were great with P.P.E. (Planning, Preparing & Executing) the process smoothly. Shipping cost very affordable, timeline for the booking / pick up / shipping was easy and peasy. If I ever need to use a Transportation Shipping Company again in the near future...it's TSI!
Thanks Max from TSI.
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October 2024 by Mary Kieler
We hired TSI to transport a family heirloom desk from Florida to Pennsylvania. They were eager to help and very responsive to questions by phone and emails. The desk was picked up and delivered to my home in less than 2 weeks in great shape. The delivery guys were nice and very efficient. I thought it would take a month to get here. You can bet we would call them again for any major moving needs. I highly recommend TSI for all your moving needs.
Thank you Kaylynn!
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September 2024 by Theresa Summerskill
Terrible customer service! They take your money and never tell you if you cancel it’s 10%. They haven’t done anything. Very unprofessional people. Tried to argue with me. Verbally abusive and NEVER told me about the 10%. Be careful people would not use them!!!!
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July 2024 by Chandler Owens
DO NOT USE:
I hired TSI to package and move a storage closet. The day of the move it wasn’t TSI that showed up but rather an unprofessional company that I had done business with in the past. That former company had destroyed my belongings and stalled until the insurance timeframe ran out. Upon the company divulging they weren’t TSI but contracted by them I cancelled their services. TSI admitted that they contracted with this outfit. TSI attempted to reschedule the move and even urge me to use the unprofessional service that ruined my previous belongings. I was charged a $616 cancel fee with no work done.
Do not use TSI. You will not know who is coming to move your belongings.
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March 2024 by C Kersh
FRAUDSTERS! DO NOT USE THIS COMPANY. Ruined a 200 year old grandfather clock. And then repeatedly charged my card six months later. I am still fighting this! Don't let them steal your money!
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January 2024 by Jonathan Greer
My experience in shipping a grandfather clock across the US with TSI was favorable. Total time from AZ to PA was a little over a month (that included the holiday season) and I received e-mails giving me status reports of its progress. I received two calls in advance (one to set up a time for delivery and another to confirm the day prior) and the gentlemen who delivered it were considerate and careful. The service is not cheap, but you get what you pay for. As for the less favorable reviews, the shipping process is always fraught with peril and only as strong as its weakest link.
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January 2024 by Maria McMullen
If I could give zero stars, I would. I am livid. I was told by the TSI representative that they move pianos all the time and she also told me she has "no horror stories" of damages to pianos. Well that turned out to be false. My piano was "delivered" by a man in one truck. He did not have help. He literally had to find a random man in a Walgreens parking lot to help him. Neither of them were piano movers. For some inexplicable reason, they also ripped the legs off from under the keyboard of my piano, bending the nails and ripping wood off in the process. They also made a dent in the wood and a chip elsewhere. They couldn't even get the piano inside my home, so they just left it in my garage.
I have before and after photos of my piano so I know the damages incurred were NOT damages that existed before it was moved.
I hired some local piano movers and they were appalled at the damages done, and confirmed to me that there was no reason why the legs were removed. I now have to hire someone to fix the damages done by TSI/the companies they subcontracted out to.
If you are moving something of value, do NOT use TSI. High cost, false promises. I want my money back.
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August 2023 by Melinda Ziegler
Wonderful service
Easy to work with
Very professional
Good value
Extremely responsive....Matthew was terrific to work with
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August 2023 by Danielle Neubauer
I used TSI to move 15 boxes from Jersey City to San Diego and was super impressed by their costumer service, quality of care with my moving boxes, and price. I called several moving companies prior to reaching out to TSI and was met with incredibly high rates and salespeople accustomed to using scare tactics to lock you into dropping a $500 non-refundable deposit to secure a pick up. I worked with Max Huber at TSI for my move and was so impressed by his friendliness, honesty, and frequent communication. By the time I was ready to book a pickup, I felt well versed in TSI’s policies and procedures. I’m hoping to stay rooted in San Diego, but if I ever need to move back east, I would 100% book again with TSI.
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July 2023 by Danielle N
I used TSI to move from Jersey City to San Diego and was super impressed by their costumer service, quality of care with my moving boxes, and price. I called several moving companies prior to reaching out to TSI and was met with incredibly high rates and salespeople accustomed to using scare tactics to lock you into dropping a $500 non-refundable deposit to secure a pick up. I worked with Max Huber at TSI for my move and was so impressed by his friendliness, honesty, and frequent communication. By the time I was ready to book a pickup, I felt well versed in TSI’s policies and procedures. I’m hoping to stay rooted in San Diego, but if I ever need to move back east, I would 100% book again with TSI.
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July 2023 by JOHN D
From start to finish my shipping needs were met in a timely, professional manner.
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July 2023 by Jo P
We used TSI to move an antique desk and trunk from California to Ohio we totally recommend TSI. They were very professional and helpful from my first email requesting a quote until the delivery of the items. The pick up and delivery teams were friendly and handled and wrapped and unwrapped each item with care so no damage would be done. Thank you very much TSI.
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July 2023 by Natalie B
TSI was highly professional in the move of our china cabinet from my home in Austin, TX to my sister's home in Ventnor, NJ. Fantastic communication and successful move.
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July 2023 by dani banani
overall I feel that I got great service from TSI. I will say the initial representative I exchanged correspondence with seemed quite busy, and tended to give me canned responses regarding my requests for clarification on how insurance worked. I revised and emailed my cardholder release agreement several times in an attempt to prompt her to review it and let me know what exactly I needed to do/what the calculation for insurance needed to be. but I don't hold that against her, customer service is a rough gig and I'm sure the reps at TSI field lots of inanity from prospective customers on a daily basis.I thought the pricing for my shipment was incredibly competitive overall - far and away the cheapest out of the 4 companies I contacted for my move. the time frames provided for pickup & delivery were generally accurate, and although I would have appreciated having the ability to track my shipment, I felt that the few updates I did get with regards to it were informative and timely. to be fair, I probably could have included a Tile or something in one of my boxes had the thought occurred to me to do so beforehand.I would have preferred to pay half the cost upfront and the remainder upon delivery - was frankly quite nerve-wracking to pay a few grand to have my apartment gutted with no real guarantee that I'd ever see my things again. but the movers who packed my furniture were upfront about the possibility of any damage (though they still wrapped everything very carefully!) and were very professional and competent overall, and even advised me not to tape up some of the drawers on a desk I was shipping as they felt it was unnecessary and would likely accomplish little more than leave a bit of adhesive residue.the movers who delivered my items were also very professional and communicative, and I wish I had thought to tip them upon delivery - they were super friendly and personable and took care when moving everything into my new living space.I moved out of my studio from one coast to the other, and with a number of sentimental breakables & electronics. I was impressed to find that virtually everything arrived unscathed, there was no water/weather damage on anything at all, and only two items broke in the shipment (which were the result of my own poor packing).overall I'm very satisfied and would recommend TSI to anyone else looking to make a small move across the country!
