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January 2023 by Trevor Squires
Such a great location on the main line. Donna and her team does a fantastic job assisting members
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August 2022 by Reena Buckle
Sheryl Thank You so much for helping me open up an account she was extremely flexible and super friendly worked with me to open it up around my break time am so excited to start banking with TruMark THANK YOU
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January 2022 by D DelV
They will bend over backwards to accommodate your needs. Very helpful tellers, and always pleasant.
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October 2021 by Dee DelVach
They will bend over backwards to accommodate your needs. Very helpful tellers, and always pleasant.
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October 2021 by Lisa F.
I went to the bank yesterday at the end of the day to make a car payment. I did not have a mask on and did not know that one was required. I was greeted by a surly bank teller you said to me "you need to put your mask on." I did not hear him, so I asked him to repeat himself. Very rudely and loudly he said "YOU NEED TO PUT YOUR MASK ON." I told him he was being rude and reminded him about the magic word we all learn in kindergarten "Please." I said to him how about "Please put a mask on." He repeated, in an angry tone, "please put your mask on." I placed my mask on and went to the teller next to him For the record, I noticed two other employees in the small office in the back working without masks on. Rules for thee, not for me? I had considered setting up my banking at TruMark out of convenience, but no longer. Once my car is paid off, I'm done with them. Customer service is so important to me and quite frankly this interaction left me puzzled and speechless.
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July 2021 by Denise Green
Today I had the pleasure of speaking to 2 great representatives for Trumark Financial via telephone. My account was hacked and these 2 ladies Megan S and KalonjahWas so professional, kind, sympathetic and knowledgeable in helping me. They turned an awful experience intoone that had me confident Trumark really cares and will go above and beyond to assist their customers.I have been banking with them for 40 years and have never had a bad experience. Kudos to Trumark and their staff.
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June 2021 by Vivian Peikin
Always gracious, professional and helpful.
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October 2020 by Garrett Thompson
Everyone there is super friendly, very on the ball. I’m happy I opened an account with them, Kyle made the whole process painless.
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July 2020 by Angelique Riley
I am so glad I opened my account with TruMark. The friendliest people you can meet. No matter which branch I visit. Nice all across the board. I really enjoy all of the contest they have. I never win, but one day I will!!! It's still fun! The best credit union I've been with.
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July 2020 by Elizabeth S.
I became a customer at Trumark when they offered me an outstanding mortgage rate a few years ago. Visiting their branch at the Gateway Center, Wayne, is always a very pleasant part of my day because they treat everyone with the greatest of expertise, courtesy and friendliness. I have had the same helpful experience also whenever I have called their head office. They truly understand customer service. Thank you!
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April 2020 by Elizabeth McEwen
Friendliest bank I have ever visited.
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June 2019 by breezy lynn
Very pleasant environments and I do share banking
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February 2019 by Fred k
I went in to get some quarters and left as a customer. Very friendly employees (their kind and warm greetings to other customers was refreshing). It was nice to be so surprised by the great service. Also, the bank layout is very nice.
