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September 2025 by Kirk Simmon
Went in today and shipped a package. I asked for ground and had a whole discussion about the price with the cashier. I wanted ground and 800 insurance. The guy booked 2nd day air. 4 lb box to Florida 124 dollars. Embarased that I didn't pay close attention to the receipt. I assumed a truthful person. Don't make my mistake trusting these guys. I guess he was maybe distracted by his personal call on his cell phone on speaker.
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August 2025 by Leslie Howard
I just had a wildly bad experience at this location. I brought in a Happy Return, and I have a lot of experience using this service at UPS Stores, Staples, and Ulta. Sometimes the scanning of each item works, but in my experience, it often does not and the clerk reviews the return to check off the items manually.
At this location, the clerk scanned the first item, but the second didn’t go through. He said it wasn’t on the return, and I said, “Oh, all of them should be on there.” From there, he started yelling at me, to the point that I had to ask him, “Why are you speaking to me this way?” more than once. He was yelling that if he took the items, I wouldn’t get the refund for them. I tried to explain that this was a common occurrence and that there was a way to review all of the items on the return, but he would not listen at all. I said that I would just take them somewhere else to return them, and he continued to harass me until I walked out the door. It was like he went from 0 to 100 over truly a very small issue, and I will never go back to this location because of it.
By the way, I went to another location down the street, and no issue at all doing the return for all of my items.
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August 2025 by Richard Gould
Chris T. was professional and efficient. I’ll be back.
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August 2025 by Marisol Fernandez
Great team. Chris is gone above and beyond Over the past year. I’m in once a week and your team provide provides great service. Chris is the best & I’m so glad you guys are available locally
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July 2025 by Debra Lynn McCall
My son and I came in to send a package and Chris was just AMAZING from the moment we entered the store. Very helpful and we connected on our mutual love of Anime. He made the process simple, quick and fun 🤩
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July 2025 by Patrick Hammer
Very friendly service. My business was handled promply and without issues. Shout-out to Anthony F. for the excellent customer service.
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July 2025 by Marc Balcer
The customer service rep, Arianna, was patient and positive while there was a big rush right before the store was supposed to close. Made it easy to ship my package and send me on my way.
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July 2025 by Shuxin Zhang
Please never go to the UPS at gateway shopping center for notarized the documents . The notary person did the wrong format of notary form. Because the employee working in the department of general services in Harrisburg couldn’t accept this. It made me take almost 5 hours driving there and got nothing. I have to do it all again. It was very bad service in notarization process.
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May 2025 by CB
Excellent service from Bryan D, he’s a very thorough notary
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May 2025 by Sudarshan Raghunathan
Worst customer service. Guy at the counter was rude , didn't bother looking up from his phone for 2 minutes and wanted to charge me extra for printing the label. Walked out without shipping
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May 2025 by Jon Ilhan
Chris T was very helpful and fast
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May 2025 by Sufyan Adil
Kyaire is the best at UPS wayne Store
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April 2025 by Oglatha Ingram
Courteous, efficient and skilled personnel.
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April 2025 by Stephanie Moriarty
Runs efficiently. Never much of a wait.
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April 2025 by Mary Bascome
Today I was at my local UPS store and received a friendly greeting and great service. The store is always very well organized and the line moves quickly.
