-
March 2024 by Christopher Snyder
Used to be the most efficient and well-run postal facility in Pennsylvania. Not any more. Probably related to the extremist DeJoy and his intention to destroy the postal service. Ordered a prescription through my health insurance company on Feb 26. It was shipped on Feb 27. It arrived at SE PA facility 1 mile from my home late night Feb 29-Mar 1 (3:20am). Then was sent to New Jersey for some reason. Then was sent to Delaware. Then was sent to Philadelphia. It still has not arrived at my home on March 7 at 5:00pm.
-
February 2024 by Brian Frederick
To big of - warehouse type
-
August 2023 by Sam P (ubsam)
Friendly, efficient, clean!
-
July 2023 by Gail Wright
I went to the Southern post office and it had just closed. Theresa let me in and handled my priority mail. She was so thoughtful
-
July 2023 by Kristyn S.
I went here today after going to four other post offices in the west Chester/Malvern area... I was cashing a postal money order & luckily this was finally the one who had enough money to cash it. It's wasn't a huge amount either so I don't understand why the others wouldn't have had it. The woman who was as the desk was super nice & personable also. Thank you for turning around my day!
-
May 2023 by Oksana De Mesa (Oky)
Super nice and helpful! I didn't feel rushed, and the lady at the front desk was personable and kind. Best experience at a USPS location in a long while.
-
May 2023 by Shelly R.
This has been my local post office for 3 decades. The people who work here are great. Only thing, Yelp, the counter is not open until 7. It closes at 6 PM. Please update your information.
-
March 2023 by Aimal N.
So horrible!!! I stood there for 2 hours and the supervisor didnt come out to me. I just lost my parcel and the other location told me it was here. they didnt even take my trackingnumbers
-
February 2023 by Sarah Salamanca
I rather drive an extra mile to go to other location. The Asia senior guy and the young lady African American employees are extra rude, I’m not even taking about rush hours. Fist, the old guy will assume what ever he wants by what he sees before I open my mount with a question, will not listed but talk over. Once, he scanned and charged me two different stamp books and gave me only one. I usually get one regular and one for collection, this time he kept the regular flagged, I turned back immediately, barely made it to the door and back but he wouldn’t even check the drawer where he put the stamp book back but denied and I was still holding the receipt on my hand. It’s all in video (assuming the cameras are working). By the other hand, the lady will pretend of doing work, walk back and forward or just stand there with nothing on her hands while people is waiting on line, also repeatedly push customers (usually elderly) to pay for other services they have not requested, knowing they have said they don’t want that service or they have not use that device, without given any explanation. I saw that more than twice.Bad customer service in general.If it was for me I would give them zero star.
-
February 2023 by Valentina
Absolutely agree with Sarah! The old Asian is useless and rude! And don't know anything! All packages are lost there!
-
December 2022 by jing ning
I lived in the KOP town center. There's been a period of time that all USPS mails and packages were a mess, especially small package in the locker, the key to the parcel locker was never placed in the right mail box as all the drivers were new and it was a different driver every couple days. This changed in the past couple months with a new lady, she's awesome and everything's in the right place, never went wrong. My compliant now is they are not delivering everyday right now. I'm an affiliate that I constantly have mails and packages throughout the week. I found mails shipped a day later ended up in my hands a week later. Sometimes a random person drives his own car, dumped all the packages in the leasing office 8pm but nobody ever opened the mailboxes for mails for that day. I also experienced the delay in almost all the mails and packages that they can sit still for a couple days for USPS to be picked up and logged into the system.
-
November 2022 by JiaBu Ye
I would give 0 star if I could. I move to local two months ago. I ordered mailbox key from USPS immediately but I never received. With 2 months, I CANNOT change my driver license. I CANNOT receive my new credit card because of this! Every time I went to the office, the officer lady just ask us to fill out a form repeatedly but we NEVER received any update from them.
-
November 2022 by S Ryan
Excellent service, wonderful staff. Always ready to help out. Thank you
-
October 2022 by JiaBu Y.
I would give 0 star if I could. I move to local two months ago. I ordered mailbox key from USPS immediately but I never received. With 2 months, I CANNOT change my driver license. I CANNOT receive my new credit card because of this! Every time I went to the office, the officer lady just ask us to fill out a form repeatedly but we NEVER received any update from them.
-
October 2022 by Steven Burda
I was a customer at the Post Office few times. Not a friendly place to do "business" there. Sad.
