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February 2024 by Deborah Tartaglio
Spoke to a Bob at this location asking why I am being charged for phones when I bought them there and they were suppose to be free when adding a line. Bob was the most unprofessional person I have ever delt with and is not trained on any of the Verizon updates that happen. He yelled at me hung up on me and has no customer service skills what so ever. This location clearly wants to make a sale get there commission and then not assist when you need help. There are people who want to work and Bob at Wayne does not and should clearly not have the job he has. I tried asking for a manager and he hung up on me again. I had to call the Berwyn location to speak to an educated individual who could assist me with my issue. I will not do any more sales at the Wayne location. And advise anyone who goes there not to deal with Bob!
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December 2023 by Forouza Pourkay
I traded in my phone, and this place did not report the rebate to Verizon! Therefore my rebate has not been deducted from the price of my new phone. It is almost like a fraud!
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July 2023 by Caroline Weber
Christian was incredibly helpful, pleasant, and kind. He went above and beyond his duties when he ran out to the Berwyn Verizon to get the phone I was looking for (mind you, it was flooding and raining outside). I offered to get it myself but he was insistent. This made the process of getting a new cell phone and getting everything transferred over so much easier. I will ALWAYS go to this Verizon just for Christian!
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June 2023 by Vic DiFelice
Noah was instrumental in helping us successfully resolve a difficult billing issue and I would enthusiastically recommend him to family and friends who might be shopping for a new phone or wireless plan.
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May 2023 by woody
I brought in my wife's phone to have an issue taken care of in the app parts and Danny Kim at the Verizon store in Wayne did an outstanding. Job on it. I have tried other places and nobody knew how to do it but I knew that he could do this for me and he was very successful thank you so much.
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May 2023 by Mary Pat Shearer
Spent an hour with Brody Nicholson updating my sister’s new phone. He was informative, professional, and mostly kind and patient. My sister is recovering from spinal surgery and Brody was such a highlight in a trying time. I was in customer service most of my career and I can tell you Brody is top tier.
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April 2023 by Ed Saar
I'm not local to this store but was in the area with a family member for a medical consultation at a nearby facility. We had time prior to the appointment, so we visited this store to inquire about a smartphone upgrade for this family member, who has difficulty hearing and is not currently using text messaging. Since Verizon could not identify her over the phone, we sought in person assistance to review her account. Brody helped us and was able to access the account and review options with us. He not only helped her, but he also identified savings opportunities for my own account. He was patient and went above and beyond to help us. If I lived in the area this would be the go-to store for all of my wireless needs!
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March 2023 by margaux st. Ledger
We are huge Verizon fans of many years. Over the past 5 of that I have worked directly with Noah Belman at the Berwyn and Wayne Verizon wireless locations in Pa. Noah stands out as a sales associate for Verizon. In the ever changing environment of new and improved mobile phones, Noah is the best in recommending what is right for me and my family. In helping me understand my plan and how to make the right choices, he is excellent in helping me understand everything and feel confident in my choices.
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March 2023 by Robert Gibson
I worked with Danny and he was beyond helpful. He was very straight forward and explained everything very clearly. He even checked in with me a few times after to make sure everything was good with my new phone. I will never go to anyone else in the future for anything cell phone related except for Danny.
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February 2023 by Scooby
I'm so happy that I came here to get service. Brody Nicholason is the best, his professionalism and friendliness made our experience transition smoothly. Even afterwards when we have questions and reach out to him, he responds right away. Great service and personality.
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February 2023 by Ashley Cook
I recently had a fantastic experience with Verizon and Brody, their sales/customer service representative. From the moment I walked in, I was greeted with a friendly smile and immediately felt at ease. Brody took the time to listen to my needs and concerns and worked diligently to help me find a solution that fit my budget. He not only provided an excellent solution but provided excellent customer service along the way. He was patient, friendly, and knowledgeable, providing me with valuable advice and information. I'm so thankful for his help and would definitely recommend Verizon and Brody to anyone looking for a great experience. Thank you Verizon and thank you Brody!
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February 2023 by Erin Henn
Had the best experience here. Lately, upgrading your phone can be a hassle---not here, and not with Caleb M. He was so helpful and went above & beyond to make sure I got the best phone/deal that worked for me & my budget. He went the extra mile and couldn't have been nicer or more helpful. Caleb made what's normally a chore a wonderful experience. Thanks so much!
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February 2023 by Ashley ABCT
I recently had a fantastic experience with Verizon and Brody, their sales/customer service representative. From the moment I walked in, I was greeted with a friendly smile and immediately felt at ease. Brody took the time to listen to my needs and concerns and worked diligently to help me find a solution that fit my budget. He not only provided an excellent solution but provided excellent customer service along the way. He was patient, friendly, and knowledgeable, providing me with valuable advice and information. I'm so thankful for his help and would definitely recommend Verizon and Brody to anyone looking for a great experience. Thank you Verizon and thank you Brody!
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January 2023 by Patti O'Donnell
After leaving the Verizon store in Ardmore because of terrible service, we went to the Wayne location. Our experience there could not have been more different. Christian greeted us immediately and provided everything we needed to upgrade our two phones. He was pleasant, helpful and efficient. From now on I will go to the Wayne location and ask for Christian!
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December 2022 by Kevin Geary
Danny at Cellular sales was THE BEST person I have ever dealt with at a mobile phone store. I switched 5 lines and 2 Apple Watches and he made it seem less. He couldn’t have made it easier and I can’t recommend him enough. If you are going to get Verizon there is no other place you should go.