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February 2024 by Melvern Martin
They did a Saturday propane delivery on short notice for me and reduced the surcharge due to the holiday weekend. Much appreciated!!
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October 2023 by Amanda Houck
Very impressed with the customer service and quality of work for our whole house generator install! Competitive pricing and excellent workmanship. Thank you!
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April 2023 by Scott Stottlemyer
The team at McLaughlin’s installed a Generac generator system at our home. They were friendly, knowledgeable, and thorough during the entire process. We couldn’t be more satisfied. I highly recommend them for all of your energy needs.
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April 2023 by Bill Nelson
Advance scheduling, pricing, subcontractor, installation, and followup were all right on time, professional, and accommodating as to warranty choices. Can recommend to anyone. Good job!
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February 2023 by Kara Pesanti
We love this family owned and operated business. They are prompt with their deliveries and we never have to worry about running out of propane. Payments are made easy and their prices are great! I highly recommend using this company.
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February 2023 by Arlet Rodriguez
We got a delivery back in November 2022. We had spoken with a lady who we gave our payment information to and we agreed to have the payment taken out of our card after delivery... which is the ONLY thing that makes sense. I called today to get more oil delivered when I was told i have an overdue balance of ~$1300. Spoke to another lady who said the reason the money didn't come out is because its not autopay. How does that make sense? You come and perform a service and just not charge the card we gave you? Someone messed up and they refuses to take accountability. We had set the money aside and now we're a a hole for someone else's mistake. We cant even get oil until the balance is paid off and this weekend is going to be single digits. Do not recommend.
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November 2022 by Maria Hill
They do not honor their prebuy prices & refuse to give us the rest of our propane we already paid for in the beginning of the year. Customer service is horrible, they are rude on the phone & this is why we have our business to another company.
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July 2022 by J.C. Cooksey
Generator was installed ahead of expected schedule and workmen were professional and left our Home as they found it. I would recommend this firm for your installations.
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March 2022 by Robert Stolzenburg
This winter we had our first business dealing with Mc Laughlin’s Energy Services (MES). We purchased a Generac backup generator and MES installed it. Completely separate from our contract with MES we asked them to replace an undersized gas feed line to our existing tankless hot water heater. This unit was experiencing occasional flameouts due to gas starvation.The installation of the backup generator went without a hitch, however, replacement of the gas feed line was problematic. Rather than reducing the occurrences of flameouts, the larger diameter gas feed line actually exacerbated the problem. It was now impossible to take a shower without incurring a flameout. We essentially had no hot water.MES took total ownership using their best personnel in spite of it not being their problem. In the end, MES recommended a gas meter replacement with a high-flow high-pressure meter. Such a meter requires the installation of low-pressure regulators on all gas feeds throughout the house.MES located a meter and coordinated meter replacement with Columbia Gas (our local gas company) to coincide with their installation of regulators. This entire activity was completed in several hours and totally solved our hot water problem.In the end, MES only charged a nominal additional fee for the cost and installation of the new regulators. We were without hot water for about 4 days. MES’s dedication to getting our problem fixed in a timely manner has earned them our loyalty and future business.
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February 2022 by Todd A.
Considering the CoVid climate and problems it has created such as lack of products, employees, etc, I give McLaughlin's 5 stars! They have continued to deliver propane and heating oil thru the pandemic to myself and many other customers. I usually receive my delivery within 2-3 days of calling in which is excellent comparing to other service providers I have used such as Amerigas, Ferrell Gas, and Hellers. Even when the office lady said they had drivers out with Covid and trucks in the shop, I still got my delivery in a timely manner. I also love that they are a small literal Family run business! Mark Sr, his wife Patti, and their son Mark Jr work the business Everyday! I choose local family owned anyway over massive corporate and conglomerate owned companies such as Amerigas (UGI Owned)!
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October 2021 by Monica Krantz
I bought a generator through this firm about 6 years ago and it was a very positive experience. Believe it or not, it was hard to find a company in my area (Frederick, MD) who actually seemed interested in selling a home generator to a consumer. McLaughlin's seemed to understand that I am a homeowner and not an electrical contractor or gas line installer. The installation was flawless and there were no surprise cost overruns. We had difficulty with the local electrical inspector, but McLaughlin's was very patient and finally we overcame them. The generator has worked well since its installation, but fortunately we haven't needed it much. I also have a gas fireplace and I get my gas for that through McLaughlin's. This is not a big ticket sale for them as I only use about 90 gallons per year, but they treat me as if my business is important to them. About three months ago, the generator got a red warning light and stopped working. A call to McLaughlin's got us a service call the next day and he fixed the oil pressure valve quickly and at a very reasonable cost. It now runs like new. I have always had a positive experience with McLaughlin's and would recommend them to anyone.
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October 2021 by Keith C.
After 20+ years of being customers and ALWAYS paying our bill in just 2-3 installments we ordered heating oil last week and were made to feel like deadbeats by the secretary saying "you take too long to pay off your bill... we want cash up-front." That's OK, you LOST long-time customers. We found another company that understands customer courtesy and their price was 20 cents CHEAPER per gallon!
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July 2021 by Ronald J.
Not recommended. Look elsewhere for service. I used my home warranty service to identify a plumber to fix my sink. They sent this guy over and he wouldn't start work on it until I signed the warranty authorization document first. He diagnosed the issue and left, three weeks later no parts and sink is still hosed. I've called them three times to see if/when the would come back with the part to make the repair. No joy. My warranty company called them while I was on hold. Still no joy. They can kick rocks as far as I'm concerned...Damn shame.
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July 2021 by Ben Dümmer
Fantastic people to work with, and they did an amazing job with my home generator.
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May 2021 by Tristan P.
Was late to their appointment, messed up my fireplace, came back the next day, and was late again.
