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September 2023 by Heather J
Scheduled COVID test...no kits sent to another location and kits were expired.
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March 2023 by Patti Tillis
Quest in Waynesboro has a fairly new employee. She is friendly, approachable, efficient and explains everything to you as she works. Very pleased with service.
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March 2023 by Beth Lobdell
Tiny office, awesome care. I went in with lab slips from 3 providers. Brittany was very organized and extremely good with her stick.
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February 2023 by Elizabeth Smith
Calling this place is terrible. You can't speak to a human at all. It is such a time waster listening to the announcements over and over again. The automated appointment scheduler takes so much time and is so frustrating. I was able to make my appointment, which took about 10 minutes. Talking to an actual human probably would take about 2 minutes... At the end of my call with the machine, I kept asking for a rep and it hung up on me b/c it doesn't have access to transfer me to customer service and tells me to visit the website. I wish I could just use my regular hospital for labs, but my health insurance has a contract with Quest.
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August 2022 by Gina Hott (Hott Books)
Very disappointed. The staff is very nice but...The facility is old and outdated. There's no way they can be following HIPAA regulations due to the lack of privacy. Plus, 60 days after I visited I received a bill for more than 10 times the original amount because Quest 'Corporate' decided I was billed incorrectly while at the facility. I definitely won't be returning.
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August 2022 by aysu ahmadli
You guys are joke, after calling 100 times and making sure that my refund checks were sent to my recent address, each time confirming this, one of the check still was sent to my old address and two others checks sent before that checks never came!!!
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November 2021 by chris rollins
Showed up after driving half an hour for them to tell me they couldn’t do my test because they got send the wrong ID numbers. I don’t know why they couldn’t call me and tell me.
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June 2021 by Penny Sites
I was scheduled for an appointment at 8:30. I had made the appointment online and had to wait 2 weeks because they were so busy. I arrived And a sign was on the door Closed until further notice. I was not called or emailed. Very frustrating. I know it must be hard to staff the locations but very aggravating experience.
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May 2021 by Lori Fox
Made an appointment for 11am Saturday. Got there at 10:45 and they were closed.
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March 2021 by Solomon Weisgerber
I went in for a walk-in drug test for my new job and the lady working told me she had a packed schedule but was able to squeeze me in between clients and that meant a lot to me. I am glad they worked with me!
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February 2019 by Kevin Pittman
Very professional. Fast service and very friendly staff. Highly recommend this office.
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May 2018 by Cassandra Rowe
Went in for blood work for my son and the lady was rude from the moment we walked in the door. She refused to help and gave an attitude when i asked any questions. Would not recommend and still need my sons lab work done..
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October 2017 by Doris Normand
Had 9:30 appointment. Arrived at 9:25 & there were about 7 other people in the waiting area with NO appointment. Only one person drawing the blood and she was taking each person by the time they signed in!! Why make an appointment if you only have to wait your turn with people who did not make appointments???? Had to be at work so I could not wait.
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July 2017 by Jamie Weatherly
Staff are very kind and prodessional. Minimal wait time.
