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November 2023 by Jerry Rutan
We had an issue with propane. I contacted the office and stopped down to talk with Eric. We resolved the issue to both of our satisfaction. They even sent out a technician a few days later to make sure everything was good to go. A pleasure to deal with a company that takes its customers seriously. Thank you
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October 2023 by Don Barker
It's a rare pleasure anymore ro deal with a company like Jacob's Petroleum an Propane. And a salesman like Bill Billick who offer phenomenal customer service.
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October 2023 by Karen Barker
For awesome customer service call Bill Billick at Jacobs petroleum an propane.
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August 2023 by Kim Hill
Much better and cheaper than the other company we were using. Our neighbor had changed and he encouraged us to change and we are so glad did. Worked with Paula in the office and Bob delivered the tank, both were v Ty professional and friendly.
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May 2023 by Kris M
Thus far, extremely happy with this company. Have much more reasonable rates than the crooks, Amerigas. Service was great!
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December 2022 by Linda Schiffbauer
Not at all happy! I called on Friday and ordered and paid for home heating oil at which time I told them that it was an emergency. My father is on hospice. I was told since it was paid for that they would bump him up on the list. Come Monday after running out still no oil. I called and complained was called back later and told that it would be there Tuesday night. No delivery was called and said would be here this afternoon guess what NO DELIVERY!!! Now was told tomorrow. This is UNACCEPTABLE !!!! I’m glad that they are so helpful to the elderly especially ones on hospice!! (Sarcasm) if you have an emergency go elsewhere!! The oil was paid for since FRIDAY!!Update: I received a call from the CEO of the company right away and he took care of it! He was so nice and very concerned. I can’t thank him enough!!! I’ve never had a problem with them before this. Again thank you!!!
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November 2022 by B Baily
I’ve never had better customer service! I called at 8:45 pm with an issue and after a short hold time I was greeted by a live person…an answering service but none the less…I did not have an issue that warrented an immediate service call as I knew how to temporarily resolve it…however I received a call back unexpectedly from a representative of Jacobs Petroleum in less than 15 minutes even after being told that someone would get back to me the next day…to me as a service technician this is unprecedented customer service! 5 stars are not enough!
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November 2021 by Matt Badali
Great People price is reasonable fast service it's all about service
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November 2020 by Teresa Lantz
Great price, great product, great service!
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November 2019 by rat boy
Good place to pay fuel prices for water Good luck with a resolution or even a call back .
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November 2018 by Joanie Freeman
Great service
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November 2017 by Mary Lew
Loved it
