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November 2023 by Dianne P.
The facility was clean and well lit. I only ended up storing there for 5 months because in my 3rd month, I received notification that my rate would go from $72 to $143 so I made arrangements to vacate the space. Had they not doubled my rate, I would be storing with them for much longer.
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November 2023 by Michael W.
The space was clean, safe and accessible. We stored all of my daughters things for several months. We decided to take her things and move them to our home when the rate for the storage space went up considerably. It's convenient to have the storage unit if you can afford it.
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November 2023 by Anthony DeLorenzo
Extra Space Storage staff have been extremely helpful with questions, making sure the property is well maintained, extremely friendly and I would highly recommend!!It was a seamless process from choosing our unit online, obtaining codes and visiting our unit for the first time. The unit was clean, smelled fresh and has lots of lighting.
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November 2023 by Patrick Canavan
Both Ed and Bill provided me with excellent and professional service and they worked on one issue I was concerned storing a vehicle. Great Job!
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October 2023 by Brittany Schrader
I’ve been renting with Extra Space for about a year. I received a rate change notice and called to ask a bit about it and see what the payment options were. Ed helped me out and answered my questions and was able to lower the rate a bit. He was quick at responding and was very nice.
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October 2023 by Arcady Shteynberg
Clean storage areas. Super easy to access, and most of all customer service was superb.I have to specifically call out Bill for the help I received with moving out. I received a followup call with additional help to resolve my issue. Rare to find this at storage centers.Thanks again!
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October 2023 by Dean Barbor
Bill was great. From showing me the unit, explaining availability and pricing. Heeven explained the low into price and when it would incrase. He also took care of me when it was time to empty the unit.
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October 2023 by Dara Skuraton
Bill was very knowledgeable, accommodating and helpful answering all of our questions regarding our first storage unit rental. Definitely recommend!
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October 2023 by James Yang
The office staff was super friendly and helpful, he clarified a lot of the common questions and the storage unit itself was clean and easy to access.
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September 2023 by khpra senwosret
I would have given extra space a 5. I had my units for 11yrs, when the new company took over they kept raising the cost 2 to 3 times a yr. I finally had to come from the west coast to PA and get my stuff. The site manager wouldn't allow a drop container on premises without talking to corporate first. I got a uhaul loaded my stuff took it to container. I strained my back with the extra handling of my goods. Total nightmare allow ppl to drop containers at your facility
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September 2023 by John Linton
I found the help in selecting the right unit/s right on target.The location is always clean and orderly.All my questions were always answered well
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September 2023 by Derek Wilson
I had a great experience talking with the gentleman there. Very helpful. Any questions I had were answered clearly. Everything was very clear and well maintained. Thanks guys!
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August 2023 by Mary Jo Rhodes
I enjoyed the wonderful friendly service at your West Chester, PA location from Nov 2022 to Aug 2023 when I finally got a home that could fit all my contents. Thank you for a great experience!
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June 2023 by Robert D
Ed was extremely helpful. He didn’t have any units available in the size I needed. He checked around at the other locations. He also called to confirm. It was nice I was able to set up and pay here instead of driving to the other one. Very convenient and pleasant experience.
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June 2023 by Mark Provost
These guys are a professional, honest good company. Didn't raise the rates on me. My stuff was safe and secure for 1.5 years in climate controlled unit. They were great upon leaving as well, seamless and responsive.
