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February 2020 by Kelley Maule
We booked a truck for a short move. I called and verified the day before. When we arrived to pick up the truck we were told they didn't have one. Staff was incredibly unhelpful, didn't offer any solutions or assistance.
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December 2019 by Martin Bauer
First time caller - they are not even answering the phone that's listed here !!! OK - I am staying away !! To all who REALLY suffered -->> thanks for speaking up here !!!
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September 2018 by Courtney Stanczuk
They should be getting no stars. It is half an hour till I was suppose to pick up the truck and they canceled my two week reserved truck! I am moving today and now have no way of moving. This is ridiculous and should not be allowed.
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September 2017 by Eric Fournier
AWFUL!!! AVOID AT ALL COST!!! Rented 5 weeks ahead, had help lined up in West Chester and in upstate NY for the move, but there was no truck when I showed up. Owner was extremely rude and unhelpful. They should have their Budget license revoked. Terrible!
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August 2017 by Jack Guida
Reserved a moving van in advance at this location. When I showed up, there was no van and the staff was not helpful at all. I had to make alternate arrangements at the last minute with another company.
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August 2016 by siddharth patel
Owner ask everything 3 time before responding
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July 2016 by Gustavo
I reserved a 16 feet truck and a dolly 3 weeks in advance my move (I paid more for the larger truck just because I needed to tow the car, I actually didn't need such a big truck). The website let me reserve a truck (with a nice 20% discount), and I got an email confirmation. A days before my move I got another email confirming my reservation. The day I was supposed to move I call to ask if I could pick up the truck a couple of hours later and then they told me that they didn´t have a dolly and there wasn't any available. I had to FOUND OUT THE DAY OF MY MOVE that my equipment wasn't available. I called the 800 number, and was told that the system can't guarantee availability!!! so why did the send TWO CONFIRMATIONS but nobody called in advance nor the day of the move to let me know that the equipment wasn´t available?!?!? They gave us a 5% discount (which equals to $37) for the inconvenience!!! 5%!!! and we had to drive the vehicle. DO NOT book Budget Trucks unless you like to play risky games, it is cheaper than Uhaul or Penske but the risk/reward is not worth it. YOU WILL NEVER KNOW IF THE EQUIPMENT IS AVAILABLE UNTIL THE DAY OF MOVE!!!!! go somewhere else, pay more and sleep well without having to worry about availability.
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April 2016 by John Resch
Pre-ordered a truck and scheduled pick up on a Sunday. Doors were locked and nobody on site for us to access the truck. Could be an isolated incident but we were not thrilled because we were on a tight schedule and this affected all our plans. Website and Google listing clearly says that are open on Sunday's.