Citadel Credit Union is highly praised for its exceptional customer service and friendly staff. Reviews highlight the leadership of Branch Manager Sean, who, along with his team member Patrick, exemplifies dedication and reliability. Customers appreciate the personal touch and professionalism they experience, with many mentioning how staff members, like Liz and Vicky, go above and beyond to assist with various banking needs. Long-time customers, some banking for over 20 years, recall positive experiences, including the warm interactions their children have with tellers during visits. The West Chester location, in particular, is noted for its welcoming atmosphere and attentive service. Many reviewers express gratitude for how staff members make them feel valued, regardless of their banking balance. Citadel Credit Union's commitment to maintaining old-school, friendly customer service shines through, making it a trusted choice for many individuals and families in the community. Overall, the consistent, high-quality service provided by the team fosters loyalty and confidence among its members.
Lexie was very attentive to my needs and throughly went over my options. I left more than happy.
November 2023
Even though I wasn't able to complete what I needed because of something I didn't forgot to bring on my end, I still wanted to give this location a five star review because the customer service here is the best out of any of the many Citadel locations I've been to over the years.
October 2023
They’re very friendly but there ALWAYS seems to be a mistake needing correcting.
