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February 2024 by Matt Palermo
Fast and friendly service. It's not the most obvious location. From the street it just looks like a non-customer distribution center. However there is a public to go in.
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February 2024 by Rob R
Friendly and quick staff!!
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October 2023 by Val Ward
Incredibly rude staff. They couldn't help me with my needs. No problem. When you, as a professional, make it a point to add " I won't print shipping labels for you either ". Wow. Went to USPS not one issue . Fed Ex your employees need a basic class in manners. After this experience I won't gi back to your Willowbrook location
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October 2023 by rah dir
Terrible customer service, was otp with Corporate and they CS agent told me that I was able to get my packages. However, the three workers behind the desk will not allow me or would not take my Passport or anything. I do not recommend.
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August 2023 by Max Hernandez
Clarks made the process extremely easy sending packages. Awesome.
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July 2023 by Clayton Rubright
The people were reasonable when I talked with them but they were under staffed and when I got there, they said that I time sensitive package had been destroyed. I have to file claims. Try a different place to ship from.
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July 2023 by Charles D Murray
A job opportunity, it was ok
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June 2023 by Roger Tellefsen
This FedEx office is right off US 202 with good customer parking right in front of the office door. They have all the envelopes and shipping boxes you'd need.
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June 2023 by Laura DiLiello
Deonna was extremely helpful, professional, and just a lovely person that helped me box up my gifts to send from PA to CA. I will use this FedEx location for all of my shipping needs from now on. This is the West Chester location on S. Matlock Street. Thank you very much, Deonna!!!!!
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February 2023 by Tom Renninger
Had to send back a return. Was in and out within 5 min. Love the service, Thank you!
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February 2023 by G E
Once AGAIN MY PACKAGE WAS DELIVERED TO SOMEONE ELSE'S HOUSE!!!!!!!!!!
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February 2023 by Alyson Girton
Polite. Friendly. Knew what to do.
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September 2022 by Sisi Kornetti
Package was due today at 8pm latest. Original guestimate given was 5:50pm. I’m typically not one to be upset about a delay but the reason was that the customer (me) was not present to accept the package at 7:37… I’ve been waiting since I got home at 6:02 in excitement. They didn’t even bother to stop by and called it a night early. Trying to call and of course they’re already closed. Frustrating to say the least. Delay wasn’t reported until 7:50ish and still said it would be here before end of day? It wasn’t. Also bever tried to contact me though my info is listed incase they had trouble finding the house for whatever reason. Shame on them.
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September 2022 by Christina P.
I work in construction, and my company was waiting on a bid bond to be delivered so we could bid on a project that is due today at 2:00 pm in Dover, DE. Our bonding company used priority overnight service to ship the bond to us for delivery by 10:30 am, but it was not delivered by that time. At 10:28 am, a message appeared in the tracking history stating that the driver had attempted delivery at 10:28 am, which was not true. I was looking out the window and at my clock at that time, and no FedEx trucks had gone by. I called FedEx to complain and to tell them we needed the package right away. I told the representative how unbelievable it was that their driver lied and said he attempted delivery when he did not. The representative told me he would put a claim in and try to have the driver come back as quickly as possible. The package finally arrived at 11:34 am. Shortly after the delivery, we received a phone call from another representative who asked if we received the package, and I said yes. I asked her why the driver lied, and she said she did not know, but she would notify his manager. This is not the first issue my company has had with FedEx delivering important documents late, which is why we do not use their service anymore.
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July 2022 by H Alganis
Staff are very helpful.Very convenient location, you can come from back roads or just drive to the intersection of US 202 and Matlack Street, coming from 202 South make a left at Matlack Street.The customers parking and entrance are located on Matlack street once you get off US 202. Willowbrook Lane is just to exit the facility (very odd address).
