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May 2023 by M R.
I ordered something, and immediately needed to cancel. I called their number and the voicemail was set up but no one answered. I tried to use 3 different forms to cancel the order from their website and none of them worked. I sent emails with my information and the order number to cancel and no one responded or canceled my order. I would absolutely not recommend this company. It seems like no one gives a s*** about customer service, they say you can cancel - but give you nowhere TO cancel your order.
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May 2022 by Charisse Haislop Porter
I can’t get ahold of anyone. They don’t answer phones or return emails. Still waiting on my $200ish refund
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April 2022 by S M.
Product was never delivered and customer service has not replied to my three emails. They don't answer their phone. Scam?
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April 2022 by Jack Schechinger
Sent wrong size and won’t return without charging me for restocking and return postage??What kind of company is this?I sent 4 emails and no response!!!!!!
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January 2022 by Connie R.
They sent me 50 cheap masks but charged the price for the ones ordered. Im calling them now and they better send the ones I ordered
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January 2022 by Jonathan Sweet (DrieStone)
Ironic that their website advertises "Excellent Customer Service!"I waited 2 months for my order, and when it arrived I only got one of the four hinges I ordered. When I wrote to customer service I was immediately refunded the cost of the missing items (which is good), but what I expected was to have them ship the missing items to me instead (keep in mind, there was no discussion, they just issued a refund).Now I'm stuck with one hinge instead of the four I need. So I basically paid them $15 to ship one hinge that I can't even use, and I'll have to pay $25 to get three more to complete my project (and it will probably take another two months).Granted, I'm not exactly a big customer (3 hinges probably didn't even pay for the effort to issue the refund), but all the same, I would have expected more from "Excellent Customer Service!"
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May 2020 by SMB Architects
We were very pleased to find HomeDecorHardware.com, as they stock hundreds of thousands of hard to find hardware items. They provide excellent customer service and fast shipping.
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July 2019 by Roger Lacy
large selection of cabinet hardware, quick order fulfillment, great price
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June 2019 by Tracey Jones
This website is a rip ogg an I would not suggest ordering from them.They misrepresented a wall shelf.I ended up with just a long metal piece.What was I gonna do with that?I called an emailed an msged on the site an never got a response to get my money back.False advertising!!! Having it investigated thru my credit card company an pay pal!!!!
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September 2017 by Guy A.
No, No, No. Catalogue confusion. Customer service didn't understand the item. It took a threat of cancellation to get them to ship - after 2 weeks. I finally had to go directly to the manufacturer of the hinge to get the right part.
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August 2017 by Adnan Hussain
Good Quality, fast service, right price, will buy again
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October 2016 by Josh Anderson
I really wish that I could give zero or negative stars. I am trying to get tracking information on an order that I placed and I am getting ZERO response. I have called and left messages (of course you can never speak to an actual human) as well as contacted them on their "online help" or lack there of. I am a purchaser for a commercial fabrication shop and have a contractor anxiously awaiting my answer. I will never purchase from this site again, and would deter anyone from ever using it. Contact me and i will gladly help you find what you need elsewhere at no charge to you!
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June 2016 by Dantastic Wolf
Wish I would have read reviews before ordering through them. Same issues as other negative reviews. I ordered Accuride soft close slides through a more reputable competitor. Had to order brackets from HomeDecor. As soon as they arrived I had them professionally installed. They installed told me that it does not look like these will work, because there is no locking system, and sure enough, as soon as the first one was installed and the drawer pushed in, the slides fell out of the brackets. Contacted HomeDecor and they will only take them back minus a (bullsh#$) 25% restocking fee. Everything is still in the bag and ready to ship to some other s***** of theirs, and they are charging 25%. If lowes or home depot charged you 25% to return items, they would not have grown to the size they are. Recommendation, do not order a thing from these guys, because anyone that charges a restocking fee tells you that they don't stand behind their products and make all their money on returns.
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December 2015 by Susan Glaize
Ordered a product and it arrived in a timely manner. It was the wrong size and I had to return it. If you return an item, there is a 25% restocking fee. After they received the item (I had to email them and tell them that they had received the item), I was finally issued a credit memo. However, six weeks later I still have not received the refund. I have emailed them twice over this period, but have not received a reply. Buyers beware!!
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February 2015 by Huzefa Mun
I had a great experience with this company. Prompt service, and actually was able to talk to a person on the phone. Would definitely buy from here again.
