Investing near West Chester, PA

“Stephanie here at Paoli is one of the best. The entire team here at this Paoli location is amazing. This is my number one stop for my PNC banking needs. Thank you guys again.”

“Had an amazing experience that I would love to share - Yair and Branch Manager William are top notch! Mom has bonds to redeem but is not a PNC bank customer and her bank simply does not deal with bonds. I explained this to Yair who made a few phone calls to help out this 20+ year PNC customer and called me back within the hour. That afternoon, William kindly took Mom and I through the process and we were on our way. They did what other banks have chosen to stop doing - and with a smile! Great service from that team!!!”

“This PNC is my absolute favorite bank in the area. The bank itself is beautiful and the customer service is stellar. Everyone I ever interact with is always super friendly and professional. Thanks Samantha and Dan and all the staff for all you do. ?”

“I wanted to extend my heartfelt thanks for the exceptional service both Cheryl and Rich provided at PNC Bank. Your kindness, professionalism, and attention to detail truly exceeded my expectations and left a lasting impression.

Your dedication to customer service should serve as a benchmark for others. I am grateful for your assistance and look forward to future interactions knowing that I am in capable hands.”

“I know of Vanguard through a former employer of mine... a very well-known, well-reputed investment management firm based in Boston. And.... Vanguard was always spoken of, and considered, the best of the best. My employer provided retirement accounts for all of their employees (i.e., for me) and we were able to select the Vanguard funds where we wanted our retirement monies to be invested.It's now a full thirty years later, and my money has more or less sat there, and grown quite nicely, in my various Vanguard funds.However, sadly, I have noticed that their customer service line has deteriorated. In a nutshell, it seems they have OUTSOURCED their customer service. You no longer get reps in the U.S., and who always seemed like they were IN THE BUSINESS of investing money....reps who seemed to know a thing or two. Instead, we now get an endless phone tree of buttons to push.... are repeatedly asked to enter the same information over and over...we finally have to 'play games' with the system in order to get a rep... when you DO get a rep, it's clear they are not based in the U.S. Then you are told you need to speak with a different department...you are transferred....put on hold... asked all the same 'security questions' all over again (and even in instances where you aren't looking for any private or personal information on your account, but simply want help NAVIGATING THEIR WEBSITE). Speaking of which....whatever happened to the voiceprints that many of us recorded, of 'At Vanguard, my voice is my password'?? ...which was supposedly specifically set up, so that we'd not have to jump through all these ridiculous 'security hoops'?? We no longer seem to receive that prompt, anymore, when we call Vanguard...It's sad, that even with a company at the level of Vanguard, that customer service is DEAD. And I'm sick and tired of endless, waste-of-my-precious-time questions that are supposedly 'for your security', even when, as mentioned, I am often not trying to get any PERSONAL details on my account. I mean, you can't even ask a GENERAL QUESTION anymore without first going through an inquisition!Jack Bogle must be rolling in his grave.”