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September 2023 by Lane Huff
Decided to do my first out of state purchase of a car, and thankfully it was with West Chester Jaguar. You can imagine everything that could possibly go wrong without visiting a dealer in person. They made everything seamless and stress free. Very responsive, overnighted all docs, quick shipping. Had my new car three states away in 5 business days. Sales and management are top tier(Ali, Chris)
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September 2023 by Gus Brown
This is a great dealership to deal with. Everyone from the salesperson through the service manager was pleasant and knowledgeable. If someone did not know an answer, they found somebody who did have the answer for me. The sales experience was pleasant and quick, the general manager introduced himself and thanked me for my business, and the service manager was prompt to schedule an appointment for a couple of items that needed to be addressed. The finance manager was also good to deal with, and made the process quick and smooth. Would highly recommend.
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August 2023 by Rob Austin
Great sales staff and financing team. Made the process as painless as possible. Love my new EV.
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August 2023 by Molly D
As always, wonderful service. Great staff! Wouldn’t go anywhere else.
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July 2023 by Steve S.
I'm going to start this review with a single statement. Oliver delivers. Over the last several years I've had the privilege of working with Oliver Snow at LR West Chester (previously LR Main Line- Oliver come back!!!) on a number of purchases and I'm always amazed at the quality of customer service I get. It all started at LR Main Line several years back after a night out with the boys at Aronimink, I came in to look at a Range Rover Sport Supercharged. After I swung my car into a "crip" spot out front and made my way towards the showroom a slightly out of shape salesman held the door open for me and said "Welcome! I'm Oliver". My trade in was a complete wreck, a 2012 Continental GT I inherited from my father in law which stank of cigars, stale liquor, and despair. Thing had never been washed, serviced, and had some "questionable" stains on the backseats, but Oliver took care of it. I remember sitting at his little desk nursing a hangover with a bottle of complimentary Acme water when I heard the squeak of his little bourgeoisie loafers approaching and he said "Sir, I've taken care of the trade." I looked at him perplexed and then he winked... After that we wrapped up the deal on the sport and I'll be honest, the first deal Oliver offered me was absolute garbage... as were the sandwiches in the customer lounge... but that's another story. On the 5th try he got it right and the rest is history! As sad as I am to have to drive all the way out to slummy West Chester to buy cars now, you can't place a value on loyalty.
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July 2023 by Allen Davidheiser
Bob the service manager was extremely helpful in getting a wiring issue diagnosed and making sure I was treated fairly as a customer.
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June 2023 by Mark D.
I recently had the pleasure of purchasing a vehicle here and it was a great experience from start to finish.The entire team is very courteous, helpful, and professional. I'm sure it won't be the last time I buy a vehicle from them.
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June 2023 by Roman Suchcicki
I have been driving with Jaguar for some time now. By far West Chester has blown any other dealerships in the tri-state out of the water. The experience was very professional, smooth, quick, and non-agressive! Thank you guys! I love my new Fpace Svr!
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March 2023 by Shawn Lee
Brought my gf car to Mazda for a oil change, figured walk next door to Jaguar to schedule an appointment for my car and dude just immediately shut me down saying nothing available today. Well I didn’t even have my car with me and wanted to schedule it another day but he’s attitude from the left get go just tells me to avoid this place. It was the bald guy.
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February 2023 by Tiffany Trumble
Jaguar of West Chester did a great job at scheduling me & getting my car ? inspected & emission tested including same day service! They also provided billing via text online - super user friendly Thanks Mike & the team at West Chester Jaguar! Always a pleasure ⭐️⭐️⭐️⭐️⭐️
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February 2023 by Seth C
Had a great experience purchasing my car from this dealership. Amory and Christopher were awesome to work with, they made the entire process enjoyable and easy. 10/10 would recommend.
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October 2022 by Luis Valentin
Service and Parts Dept were very helpful and polite. Highly recommend.
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September 2022 by Noel Acosta Jr.
Very generous and helpful… great experience!
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August 2022 by Kellie P.
If we could give them 0 stars we would. The service has been horrible! We waited 2 weeks just to get an appointment and now they have had our car for over 3 weeks and we cant even get a loaner. They keep telling us none are available. Chip has been less than helpful and just shrugs his shoulders when my husband asks when our car will be done. Now the part needed is being shipped and "they hope to have it by Wednesday". Wouldn't you think after making a customer do without a car for 3 weeks with no loaner they would overnight the part since it is in the USA and not stuck on a cargo ship? No excuses. Horrible service!
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March 2022 by Freedom M.
They delivered!! No pun intended.. Mr. Jeff was a gentleman and I appreciate his honesty and patience. He wasn't pushy or tried to up-sale me on anything else besides what I would need for the duration of owning my vehicle. Thank you Mr. Jeff.
