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March 2024 by Mizz
Gym is amazing has a nice ambiance and for me it’s the perfect inclusive area to workout in. Only thing is the gym can be packed at times and the response times to out-of-service machines is fairly long.
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February 2024 by John Phillips
Water in showers not hot enough, half the sinks in locker room don't have any running water or soap. Most elliptical cross country machines don't turn on, or the heart rate sensor doesn't work. Too hot upstairs where ellipticals are. Most annoyingly, patrons almost never wipe down equipment when done nor use a towel to absorb sweat. Inexcusable there days. Have some respect and consideration.
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September 2023 by Jonathan Kinley
I was away from my usual gym and found West Chester LA Fitness.Excellent equipment, some I've only seen there.Pool and Hot Tub were clean and maintained.Plenty of parking.
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September 2023 by CondemnedTo
Went in to check the place out until this Shrek-troll looking guy, Leach or Screech, completely skeeved me out (seemed to have the iq of an eggplant), couldn’t get out of there fast enough. Some of the equipment I did see looked like it hasn’t been cleaned in years, just disgusting in so many ways….
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August 2023 by Phil
I joined up two months ago, and the gym manager Samantha made it super easy to find the right gym package for me. The entire team is super friendly and willing to help, but Sam always takes it an extra step to make sure I was familiar with the equipment and amenities.Great gym.
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August 2023 by sheila lerner
I go for the classes. The gym itself is large and even when lots of people are there, it's spread out. I've been going there for almost 5 years. Lately, it's gotten more neglected. It never looks like it's been just cleaned. The room for the classes has the filthiest vents in the ceiling and the a/c does not work- at all. When it's hot and humid as it's been this past week, it's nauseating. EAch time someone walks in the room, they comment on how it feels so oppressive. When I've gone to the front desk, they have said someone is scheduled to look at it. Well, it's now the end of June and it's pretty unbearable. There is no maintenance lately or cleaning it seems. It's a shame because it's a nice facility and very convenient.EDITING to add, I sese the review was done in late June. The air conditioning had been a problem since the weather turned warm, so late May or early June .When I went on Saturday August 5, nothing had been corrected.
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July 2023 by Bridget Wolf
Maddie Hawkins is really a delight. She is phenomenal at answering questions, and is overall a great worker. She puts others needs before her own and really keeps the environment feeling clean and safe.
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July 2023 by Lynda Hackman
The room where the classes are held is so hot it is unsafe ! We have been complaining for 2 months and nothing has been done ! It is also dirty, there were 2 dust balls the size of rats on the floor. The instructors are great but it is very difficult for them to teach . The floor is sticky and it is hard to move .
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May 2023 by Colette Farhat
The manager, Sam was super nice and helpful when I came into town looking to workout at LA Fitness. It was a pleasant experience and the gym has really great equipment.
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May 2023 by Sam Neithardt
Extremely poor customer service. Started going to this gym about 9 months ago. The sole reason that we joined was due to the amazing service we received from the previous manager. Every member of the staff was incredibly welcoming and friendly. Once management changed, everything went downhill quickly. Employees seem to turn over frequently and the new manager is unwelcoming, sarcastic, and generally just rude. She refused any accommodations we asked that we had always received under previous management, and rudely told us that either we comply or she would cancel our membership. Even the VP himself, Clay, was the same way. Would not recommend, the price is ridiculously high for a gym that does not treat its members, equipment, or staff with any respect.
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May 2023 by Liam Holman
New management took over a month ago and has been god-awful. Decline in quality, cleanliness, employee attitudes, and customer service. New management just terminated my membership because it was “against policy” despite it being agreed upon by the prior GM… written and signed. To call out by name, Clay the VP has an especially arrogant attitude and has no customer service whatsoever. The facility will continue to see a decline in all aspects.
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May 2023 by Michael C
There has been a Loogy in the mens room sink, for three weeks now. This clearly shows the state of the gym, they clearly don’t clean the one place in a gym that is supposed to be clean at all times. Disgusting.
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May 2023 by Michelle Schwartz
The turf is so nice to have! Loads of room for any type of workouts and all the equipment is fairly new!
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May 2023 by Frank Kraus
Filthy gym never cleaned! Chalk on floor by dumbbell's there for two months! The music is always loud for employees pleasure and interferes with your own ear buds! Staircase to cardio and the machines haven’t been cleaned in months! Thinking about quitting to join somewhere else!!
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February 2023 by Kelley Lock
First time at an LA fitness and was quite impressed! Ashland was a sweetheart from setting up the appointment to showing my daughter and I around! Even got comfortable on the stationary bikes, like the atmosphere, nice swimming pool, and looks clean. Thanks LA fitness team! Also have a 6 day pass! No pressure which I really like and look forward to signing up as a member.
