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March 2024 by Lisa P.
I really like this store. It is not overwhelmingly large. The people who work there are friendly and very helpful and knowledgeable. The prices are good and I really like the rewards program and coupons.
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February 2024 by Inner Light Wellness Acupuncture
I always find good quality products at the West Chester store. They carry premium dog food brands and pretty good dog clothing. Employees are knowledgeable and available. Overall great store!
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February 2024 by Rob R
Great local store to get all your pet needs ?
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February 2024 by Christopher Cianci
This store carry's a hard to find food for my dog. Thanks, Kona really appreciates it!
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February 2024 by joseph a lucarelli
I only went to the mobile vet clinic inside.
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February 2024 by Danielle Bycoskie
If I could give zero stars then I would because that's what this place of business has earned. Their lack of customer service and incompetent is clearly obvious when you're dealing with them. I had referred my daughter to trust in this operation to entrust her order of special dog food for her pet: they kept giving her the run around on when it was ready...when they finally said it was ready my daughter went to pick it up and they had said it was never readied. What? What kind of place is this that tells the customer it's ready and then they say it's not! They need to all be in the same page. The manager was also extremely rude, apologizing for nothing and not addressing what could be done about this. The manager just kept saying it wasn't there ...NICE! REAL PROFESSIONAL! And my daughters dog needed this medication desperately. She specifically waited on this store to get the food in for her dog counting and entrusting them to create the order! Now she is out the food and has to frantically scramble through other pet stores to find this specific food! What a mess! The manager even ended up hanging up the phone on my daughter as to just excuse the situation and not handle it as a PROFESSIONAL manager would be expected to do! Never and I mean NEVER would I ever recommend this store to anyone looking for great customer service as they clearly lack it and could care less about their Customer s and their pets!
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January 2024 by Wayne Z.
Mandy was very helpful in my purchases and carrying them to my vehicle. I'm 79 years of age, and her assistance was most appreciated!!
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January 2024 by Tony Melvin
The staff greeted as we walked in. They kindly asked if we needed help and they showed us where in the store we could go to find our specific need. Even though we came the week between Christmas and New Year's we were able to find a jacket for our dog, Lucy. We took our time walking with her around the store after we found our item. The check out person was friendly and efficient. It was a really nice relaxed experience after the season of hustle and bustle.
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January 2024 by Tim Herron
They run some good deals but alot of problems with the products I buy from here .
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December 2023 by Coleen Perl
Excellent choice of products, competitive pricing and very friendly and helpful associates. Kudos all around~!
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November 2023 by Amanda Cannon
Always a great experience! I did a curbside order & part of my order was missing. The employee(s) were quick to fix it. They set the items aside and when I had forgot to pick them up, they included it in my online delivery order. Much appreciated, thank you!
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October 2023 by S.Davis
Super helpful and kind, young woman working who directed me towards the doggie frozen treats when I stopped in over the weekend. I also witnessed her assist another customer with bags to their car.
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October 2023 by Nick Hodges
Great pretty store. Not too big. Just what you want in a pretty store. Friendly folks in there, too.
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October 2023 by Kathleen L.
Excellent service and selection of products. The dog wash is so easy and a great value.
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September 2023 by Jill Reichert
I’ve never rushed quicker to write a review to a place. The groomer here, Mariah, is one of the kindest and sincere people and I feel so comfortable leaving my dog for the day knowing he is in her hands. She always does an incredible job and treats your dog like her own. Today, my dog was acting like a giant baby and didn’t want to walk across the parking lot, another employee came out and cheered him on and he walked right in.My dog was also very excited leaving the groomers after being there all day and was pulling me on the way out. He has about forty pounds on me and when Mariah realized I was struggling she came running to help. I am beyond greatful for the kindness I was shown today by the Pet Supplies Plus staff and especially Mariah. Get your dog groomed here! You will not be disappointed.
