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November 2025 by Ryan Torrance
Buyer Beware
I signed up for a monthly car wash membership and it turned into a nightmare. It took three separate visits and eventually canceling my credit card just to get the charges to stop. The staff didn’t seem able to fix it and there was zero follow-up from management. Be careful before giving them your payment info — definitely not worth the hassle.
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November 2025 by Sean Shannon
Car wash is very rough. Went through twice and it didn't even get bird poop off my car. The dryer at the end doesn't do a good job. Also, was talked into a one month car wash plan and was told that at the end of the first month the plan wouldn't be renewed unless I went online and created an account. Well...it was renewed. Phone calls not being answered. Trying to email now...
Update: I was told I was getting a refund and that they were cancelling my account a month ago. Was charged for October and about to be charged for November. Fix this now!!!
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October 2025 by Melissa Bower
Dan was the absolute man. I had lost a pair of beat headphones and finally found them underneath my drivers side seat. As soon as I saw them I had accidentally sucked one up with the vacuum!!! I had asked if there was a way to get it out and Dan helped right away, took apart the vacuum and did WORK trying to help me find the lost headphone I so stupidly sucked up. He was digging through the trash for a long time determined to find it and I told him I really appreciated the effort but don’t worry about it, it’s my fault. He continued to search anyway, when he really didn’t have to keep going, took apart the hose and did everything he could to find it and he did!! My husband is especially grateful as he loves these headphones. Thank you Dan!!!
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September 2025 by Danielle McNair
Great staff !
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September 2025 by arrion parker
I love this place so much. They are so helpful. My favorite is Jeff. That’s my work boyfriend. They’re so nice. They help me put on my back drivers side mirror since it popped off. And I just love it here it’s clean the Car washes are amazing. The vacuums are great and I love it.
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September 2025 by Russ Frank
I just went to Pete's Express in West Chester to use my membership. It seemed that I must have cancelled the membership, which I forgot about until I was at the gate. The attendant saw that it was cancelled and let me still get my car washed. I am going to renew my membership as their service is GREAT. Thanks to your team
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August 2025 by Joshua Caruso
Had a bunch of tree sap stuck to my car and Christian, the site manager, was very helpful and personable. 10/10 experience and will 100% be going back whenever my car needs a wash
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August 2025 by Kevin Donnelly
Great care for their customers. Ive asked if I can run it back through because it needed 1 more drive through and I've seen people pull back through. Its a drive through car wash. The reviews claiming it scratched their car. They must not know that swirl marks happen at any drive through car wash and can be corrected with a buff polish and wax. Otherwise hand wash your car.
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August 2025 by Caitlin Fischer
I would avoid this car wash and instead opt for the no touch car wash down the street. I had previously held a monthly membership. Upon a visit, the trim on my roof was ripped right off my car. When I spoke to the manager, Christian, he was incredibly rude and dismissive. He raised his voice and told me it was part of a recall. He was wrong and didn’t even know what car I was talking about. I can only assume bc they damage so many cars. He eventually promised to send me a check for the damage (which was approximately $200). He said it was in the mail, then returned, then the person who does their accounting was out. All pathetic excuses to waste my time until I stopped following up. Really unfortunate that a local business treats their customers so poorly.
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August 2025 by Janet Douglas
Jeff was so helpful. He went out of his way to let me know how to clean the sap off of my car.
Pete’s Car Wash in West Chester, Pa is exceptional. Employees like Jeff make me drive from Downingtown to West Chester to use your car wash. Thank you!
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August 2025 by TJ Singh
This is a great car wash place. I have a membership because the services the vacuum and the whole set up over there is so convenient.
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August 2025 by Chanelle
I go out to west chester twice a week. Why is it that I get to this car wash after 12pm and the cones are up (closed). It doesn't say anywhere on your website that you close before 7:00pm.
I purchased the monthly subscription and only used it twice because of you closing around 12pm.
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July 2025 by Tobias Haines
Great wash and free vacuums, what more can you ask for? Oh yeah, the guys that work there are swell too.
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July 2025 by Jeremiah Kane
Car wash didn’t scratch the paint at least and staff are nice, however untrained on their “membership services.” Owners don’t answer the phone. Phone line is disconnected. I was signed up for auto monthly credit card charge of $25.43. I’ve called the other locations and was told I would stop being charged. We’re on month 8 now of the auto billing.
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July 2025 by doug bortle
Scratch my entire truck front side and back had to have it totally repainted over $5000 worth of damage. Beware don’t go there. They even admitted to doing it but didn’t want to fix it.
