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October 2023 by Wendell Murray
Purchased a new Genesis G70 sport prestige from this dealer. Kevin our sales person came to came back lot to assist my wife and i find the vehicle we were looking for. After a Kevin found the vehicle for us, we took it on a test drive and loved it. The hyundai/Genesis team met all our expectations great service. Would definitely consider purchasing another vehicle from this dealership.
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October 2023 by Mary Lou Kendus
We had a wonderful experience at Piazza Hyundai of West Chester when we stopped in to check out the cars and get an idea on what we'd be paying on a new lease. (Up until this point we'd been leasing from Toyota.) Our salesman, Kevin Penny was a breath of fresh air - personable, funny and letting us know what they could/couldn't do for us. (I really like red cars, which are almost non-existent on the Tuscon models.) We needed time to process everything and Kevin and the dealership gave us time to do that. We were more than happy to let them know when we made our decision what we wanted and they made it happen, even though it wasn't on their lot. We can't say enough how pleased we are with our lease and new Tuscon. Their taking our previous car and handling the lease end was a huge plus. Kudos to the dealership from the manager to the salesman. I would recommend them in a heartbeat for anyone looking to purchase/lease a new car. Thanks, guys!
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October 2023 by Mike Tegan
Recently bought a Santa Fe plug-in hybrid. Our sales rep, Michael, was knowledgable and friendly (re: not pushy). He was easy to deal with and when he brought in Dan to review the final cost, he was great too. I asked people waiting in the service area about their experience (figured, why not? they probably have an opinion) with the dealer/service, and it was all positive. We looked at other dealers that left us feeling like we were just a number, these guys made us feel like people.
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October 2023 by Leon Beaver
It was fantastic! John M., our salesman was great. No sales pressure and worked with us quite a while during the buying process. We got the car we wanted at a fair price. This is the 3rd car I have purchase from Piazza Hyundai and will do it again. 10 out of 10 as far as I'm concerned.
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October 2023 by Vincent S.
I purchased a vehicle from this dealership in early August. Mid August I attempt to cancel the extended warranty I had purchased but no response from their finance guy Dan was received via email or phone. I attempted to contact their sales manager, GM, and business manager and all have ignored me. Do not do business with them.
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September 2023 by Steven W.
I purchased a 2021 certified Genesis G80. I bought the car in Aug - 23, and the Heads up display stopped working and makes a very loud clunk when turning or hitting any small bump. Sept 28 2023 tried to make a service appointment and was told the earliest I could get in was Dec 15th. I would recommend to anyone interested in buying something from West Chester Genesis, go someplace else, or better yet think about buying something different. 2 1/2 months for a repair appointment is just unacceptable!
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September 2023 by Dan McDermott
It was a pleasure dealing with Piazza Hyundai! I had contacted them and asked that they put together a deal for a Santa Fe XRT, that would make it worth the two and a half hour drive I would need to take, to get there. They did not disappoint. By midafternoon we had completed the sale, and I was on my way back to southern Delaware. I'll be back...
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September 2023 by PAUL Lucas
Purchased my 2020 Hyundai Sonata out of end of lease. Very easy process on the paperwork side, the inspection of the vehicle took a little longer than expected. Mr. S Williams took care of the entire process and did a great job. He was my contact for my lease and took care of the end of lease and the initiation of the paperwork to purchase the vehicle. Will go back again when I buy/lease a vehicle.
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September 2023 by Charlie M.
My buying experience with Stefan Wilson was one of the best in my car buying history (# 23). Stefan was friendly, knowledgeable and businesslike during the sales and delivery process. I didn't interact with other dealer employees, but my vehicle was prepped and ready when I went to pick it up. Also Lew was very courteous. Overall a great experience and I highly recommend Stefan Wilson and Piazza Hyundai of West Chester.
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September 2023 by Justine Donnelly
We were in a pinch to purchase a car for our daughter after hers was stolen. He was great to work with even though he was already working with another customer. We never felt slighted. I would definitely recommend him and the dealership.
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September 2023 by Donna S.
Piazza Hyundai of West Chester is a great place to buy a car if you don't mind not getting your tags and registration or corrective actions from the dealership. The dealership did admit making a mistake with the paperwork but suggested driving without proper documentation. This was the 4th vehicle my family purchased in the last 2 years so I'm not very happy owning a $50,000.00 lawn ornament.
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August 2023 by Arnab Chatterjee
I bought Hyundai Elantra from Piazza Hyundai. The salesperson John was really did amazing service in this period. He listen carefully my requirement and explain finance process. There is no hidden charges I had to pay which unfortunately I found in some other retailers when I checked the car through website and actually visited. That is one of the best thing I find out about Piazza Hyundai. Definitely recommend.
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August 2023 by Denis O'Brien
We just bought a new Hyundai palisade - we love it. Amazing features and so easy to drive. Ron , our sales guy, was fantastic- efficient and knowledgeable. He knew we were on a time crunch and helped us make a decision quickly but he still got us a great deal! We are very happy with our experience
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July 2023 by STEVEN GREENLEE
The staff was very friendly, I recommend seeing my favorite sales guy Mohammed. He is Extremely knowledgeable about the vehicles, very helpful and honest. The dealership is very eager and willing to make a good deal with the customer. My personal experience there, the vehicle I wanted got sold moments after I test drove it (unbeknownst) to myself and Mohammed. But the manager Sam, and Mohammed worked it out with me and made a bed situation into a positive outcome. If you’re in the market for a Genesis I highly recommend you stop in and see my guys and I promise you won’t regret it. Happy car buying!
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July 2023 by John Amy
I’ve purchased many vehicles over my lifetime, but I’ve not had a better customer experience than what I had at Piazza Hyundai of West Chester. My Sales Associate, Kevin Penny provided best in class customer service throughout the entire experience and my wife an I are extremely happy with our new 2023 Genesis G70 3.3T AWD. Incentives were great and we got a fair trade-in on our existing vehicle. Our Finance Manager, Laura Todaro, was also a joy to work with and handled the paperwork, quickly and efficiently and with a lot of personality. I would recommend anyone looking for a new Hyundai or Genesis vehicle to check out this dealership! I’ve very glad I did!Make sure to ask for Kevin!!!
