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August 2023 by Mary Jo Rhodes
Great service. Very helpful on 8/3/23.
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July 2023 by Jedi Mike
Danny at the DML location is very knowledgeable and friendly. They have 2 lots, so plenty of space is available for parking. I'll definitely use this location again.
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June 2023 by Noel Pelletier
Very well run U-haul. I walked in and immediately was greeted. Vehicle was ready, fueled, and clean. Vehicle was in good driving condition. Drop off of vehicle was easy as well. Dropped off keys and they email you your receipt 5 minutes after I left.
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June 2023 by Noel PelletierJr.
Very well run U-haul. I walked in and immediately was greeted. Vehicle was ready, fueled, and clean. Vehicle was in good driving condition. Drop off of vehicle was easy as well. Dropped off keys and they email you your receipt 5 minutes after I left.
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May 2023 by Kevin Valenta
West Chester U-Haul is awesome they have great customer service and are very conveniently located.
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May 2023 by Lewen Myers
Rented a Van to help my college kids move out. Quick pickup. Clean van. Great customer service. Highly recommend.
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June 2021 by Tom Gurevitch
This poor experience is due to a more global issue with your entire reservation model. I reserved a trailer at this location, based off the recommendation from the Uhaul site, listing it as "Available and closest"! I received the order confirmation via email, listing the pick up location, equipment reserved along with a message that I'll be contacted by a certain date if there was any reason or need for a change. The day of the reservation, after the scheduled pickup time I receive a text message to go to a location 20-minutes away from the initial pickup, in the complete opposite direction! In the meantime I'm in the original locations lobby, with the staff simply shrugging their shoulders saying that there's nothing they can do and I'll have to work out any issues with the new site. The ball was dropped numerous times here, and as for someone who does supply chain and inventory management for a living, the inaccuracy of their website as far as what equipment exists at which location, as well as the length of time needed to confirm (or simply choosing not to do so until the customer is face to face), should be embarrassing at the corporate level.I've run into a similar issue three separate times with previous reservations, but the lack of ownership and willing to accommodate the customer in this case warrants the negative review. It's a shame that Uhaul holds the market share in this industry because it's going to kill me if I ever have to open my wallet and give them my business again after this experience.
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February 2021 by Mike Clendenin
I thought a van would be best... These guys knew I needed the small box truck. Worked out great. Experts!
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September 2020 by Jordan Parenti
I made a reservation to remotely pick up a truck at 6:30am (since they don't open until 8). They did not stage the truck so we couldn't pick it up. Our whole day was delayed and we had to drive to another location.
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September 2020 by Desiree Norris
This particular uhal location they lie to there customers. I took my vehicle to have a hitch put on they told me the hitch was the wrong one. It was the correct hitch. They did not know what they were doing. The bolt was stuck and they tried to drill it out and the drill bit broke off. I dont know. Dont think they wanted to put it on. Had to take to dealer to get hitch put in which was the correct one after all. They lied.
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June 2019 by robert richie
Friendly and fast service.
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March 2019 by Gerry DiNunzio
Terrible customer service. Don't rent from this place. My truck wasn't ready when promised and when I tried to call the number on the agreement it went to a voicemail and my message wasn't returned. This place sucks. I wish I could give him negative stars.
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March 2019 by Fernandos Matthews
Everything was great, but only one thing was the cost for mileage was a little high.
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July 2018 by Kimberly Moore
I've rented many moving trucks before, and generally shy away from UHaul because of issues in the past. Renting at DML auto made the process a breeze though! I was in and out of the store in less than 5minutes, and had great customer service. The truck was clean, newer, had exactly the right mileage and gas that the paperwork indicated. Drop off was just depositing the key in the overnight return. Everything was so simple, I couldn't believe it. I was also allowed to leave my car in their lot during the time of my rental, which made life easy.
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March 2018 by John V.
Helped us out in a pinch when another local business couldn't fulfill our truck reservation. Polite, friendly, clean facility - with another local hardware store getting out of the U-Haul business these guys become the new go-to.