July 2020 by David Bradstock
Great selection and service.
May 2020 by John J Walsh
If you are in the market for patio furniture, you must go to Ultimate Patios is West Chester.We were recently in the market for new patio furniture. Despite having taken good care of the set we had purchased at a big box store, it started to break down after just 3 years. By year 5 we needed to replace the entire set. It is no secret that the better the quality of a product the longer it will last. When we did the math, it made more sense for us to purchase high quality furnishings. We figured that quality patio furniture, usually with a 10 year warranty, would look good for the next 10-20 years. And, we really didn't like the alternative of buying junk and having to replace it every 4-5 years; with the last 2 years looking very worn. We decided to look beyond the big box stores. We were aware of Ultimate Patios and had stopped in there a few years ago. We decided that we would give them another try. Wow, we're glad we did. Ultimate Patios is under new management since the last time we were in there. The products they carry are still great but the new owner, Kevin Aylward, is fantastic. After introductions, Kevin asked us about our style preferences. He didn't ask us what we were looking to spend. He didn't try to push us towards a particular manufacturer. He didn't pressure us at all. Quite the contrary. He patiently listened to us. Talked to us. He showed us what he had on the floor but made it clear that he works with the best manufacturers and that his only interest is to give his clients exactly what they want. He walked us through fabrics; carefully explaining the advantages of each. He asked about the setting for the furniture; whether there was a pool and if the patio was exposed to late afternoon sun. He asked all the right questions and never tried to influence our decision. We were perfectly comfortable as we made our way through the store...trying out cushions, feeling materials, exploring the details of the construction, etc. We weren't rushed or pressured. We left the store without having made any decisions. Refreshingly, Kevin never made us feel like we were obligated to make a decision, as most sales people do. The only decision that we made while we were in the store was that if we were going to buy high quality patio furniture, we were going to buy it from Kevin. A few days later, after having explored the manufacturers online, we called Kevin. We told him exactly what we wanted. A few days later, Kevin personally delivered exactly what we had asked for. As he delivered each piece, he inspected them; making certain there were no marks, blemishes, or faulty construction. He explained how we should care for the furniture and went over the warranty. We couldn't be happier with the look and feel of the set we bought. It is a perfect fit for our oasis. And, we couldn't be happier with the store who sold it to us. Our shopping experience at Ultimate Patios was simply perfect. The next time you go into Ultimate Patios, please be sure to say hello to Kevin for us.John and Danita Walsh
April 2020 by Keith Critchley
Solid service. Lots of choices and good prices. Well worth the visit.
October 2019 by Rachel Beltz
They have a beautiful selection, but it depends on what time of year you go.
March 2019 by James Mancuso
New ownership of this place is great. Kevin the new owner is the best. From the minute I walked in I was greeted courteously and felt extremely comfortable. They have a wide selection of furniture to look at. All of which is high-quality and extremely well-made. I tend to have A LOT of questions and Kevin never got mad or upset. He answered every single one of my questions without hesitation. Some of the negative reviews you see about this place were from the previous owner. I cannot say enough positive with the new owner Kevin. I would highly recommend this place to anyone interested in getting great quality furniture to last a lifetime.
March 2019 by Bill Bradshaw
I am so pleased with our new patio set! Ultimate Patios provided great selection allowing me to choose a set unique for our needs. The customer service was excellent, they made sure we got exactly what we wanted. I would definitely recommend Ultimate Patios if you want quality and service.
August 2018 by Brandon Robertson
June 2018 by Byrons IPad
It feels strange to have someone follow you around the store while you browse. Seems to be a decent selection of table and chair sets, with many having fire inserts.
June 2018 by Tina Cooper
Great selection and awesome customer service. Local owner, easy to find location and tons of custom options. This was a great find!
February 2018 by Kristen Miller Aylward
Great selection and excellent service. They were so helpful finding the perfect outdoor space. I now feel I added another room in my house.
August 2017 by Michael Holt
Great place for patio furniture. I couldn't be happier with the selection and price. We wanted something that would be unique and so the owner helped me with a special order. Really easy. I would definitely recommend this place.
June 2017 by Michael Dean
Great experience with Gail. She provides the best quality of products with great customer service. I got to watch how the products were put together carefully at the store or at the homes of her customers. She is very hands on with her company. Excellent knowledge of the products. After working with her myself I got to see all of this first hand.
June 2017 by Jeff Dean
Our experience with Ultimate Patios has been nothing but top notch! We have been very pleased with the quality of furniture we have purchased, the assistance with color selection, the style, advice and overall superior customer service. The owner, Gail, has always been so helpful in answering our questions and providing us her expertise when making our selections. We recommend Ultimate Patios to anyone looking to enhance their outdoor living experience.
Lynne & Jeff Dean
April 2017 by Nancy Maratea
Don't go. Blond woman, perhaps the owner, interrupted my initial question to go answer the phone. When she did speak with me, she was rude, condescending and curt as I suppose my initial price range wasn't worthy of a respectful conversation. Answered my questions with much disdain. Ruined my morning. wouldn't give any stars if I didn't have to.
March 2017 by June McBride
Nicest staff and great customer service. I have referred several clients to them. Wide variety of patio furniture and firepits. Christmas wonderland is awesome!