The UPS Store

Shipping Centers, Printing Services, Mailbox Centers
Hours: The UPS Store #0753 in West Chester is a locally owned and operated business that provides a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is conveniently located at Paoli Pike & Boot Rd, facing Td Bank in East Goshen. The staff at this store is widely praised for being friendly, helpful, and welcoming, especially over the past ten years. Customers appreciate the warm and kind attitude of the team, who go out of their way to make every visit a positive experience. Many mention that the staff, including Zach and Ciara, are personable and genuinely care about their customers, creating a community feel that keeps clients loyal. However, some reviews highlight frustrations with certain aspects of service. There are complaints about perceived high costs, such as paying more for packaging and shipping at the store than if done online or through other means. Additionally, a few customers feel that the staff could improve in providing assistance during return processes or handling logistical issues more efficiently. For instance, during a return, staff members were present but did not actively help, which some found perplexing. There are also occasional negative comments about customers' attitudes and behavior, which are seen as beyond the staff's control. Overall, The UPS Store in West Chester is regarded as a friendly, helpful, and community-oriented business, valued for its convenient location and dedicated team, despite some occasional service frustrations.

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1. West Chester, Pennsylvania