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October 2025 by Niya Porter
awesome customer service & management.
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September 2025 by Lyell Read
Excellent experience and outstanding customer service!
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August 2025 by Todd Sherrett
It's just a shack and a single employee but that's all I needed to drop off a car.
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June 2025 by Joe Cicchelli
You see, they know how to Take the reservation, they just don't know how to Hold the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.
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June 2025 by Javier Hernandez
I was extremely disappointed with my recent experience at Hertz. The car assigned to me didn’t have wireless CarPlay, which I needed for navigation, text messaging, and hands-free functionality, when I brought this up to the front desk attendant, CJ, he walked with me to the vehicle but insisted that the phone connection was only for music only, I explained that I needed full CarPlay functionality, not just Bluetooth audio, His response? That it was the only car available that later turned out not true.
I told him I’d prefer to cancel the reservation and go to another Hertz location, maybe the airport, at that point, another employee named Qadir stepped in, but instead of helping, he seemed frustrated from the moment he approached, rather than offering solutions, he began lecturing me about phone cables and asked if I even knew how to charge my phone, I calmly explained that both of my phones charge wirelessly.
He then grabbed a cable from his desk to try, which turned out to be the wrong connector anyway, He continued to condescendingly explain that “all cars need to be paired with cables, first” ignoring the fact that wireless CarPlay is an increasingly standard feature and something I expected when booking.
Frustrated again and ready to leave, I asked about a Chevy Equinox I had seen in the lot, Qadir said it was available, in the middle of a downpour, I stood by the car while he connected my phone to confirm wireless CarPlay worked, They updated the contract, and I finally left.
Unfortunately, the problems didn’t end there, the car I received was dirty, the passenger seat was covered in food crumbs, the cargo area was full of pet hair, and the vehicle smelled like a large, wet dog had been trapped inside for hours.
The facility itself was just as disappointing, the main office reeked of cigarette stink, and the overall environment felt neglected and unprofessional, to get to the car, I was walked through a cluttered room filled with tools, vacuum hoses strewn about, and extension cords running across the floor, an obvious safety hazard and a terrible first impression.
This was an incredibly frustrating and unprofessional experience, and not what I expect from Hertz.
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May 2025 by Emily Provenzano
I had a wonderful experience here at this Hertz location. The manager Qadir Taylor was excellent! Thank you for all your help!! 10/10 would recommend.
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May 2025 by Jim Powers
Staff was great - Qadir did a great job!
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April 2025 by Hannah Jones
Beautiful cars and very clean
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March 2025 by Ronald Monper
DO NOT USE THIS BUSINESS!!!
Went with a friend who had made a reservation and paid for a vehicle. As many other reviews said when we arrived they had no vehicles. They also informed him that he must contact Expedia for his refund. Today he received an email from Expedia stating that had reached out to this Hertz location multiple times and there has been no response. Not have any cars is terrible but not unheard of. Ignoring Expedia so that you do not have to refund the money is undeniably corrupt. It is clear this business does not care, read the other reviews. DO NOT USE THIS BUSINESS!!!
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February 2025 by Logan Bowser
Reserved a rental for 4:30pm and I arrived at 4:45 pm and the place was already closed. Should have know from all the terrible reviews
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February 2025 by Jarrett Williams
Made a reservation through work for a rental car for two days. I get to the location and “there are no cars available” then why did it let me make a reservation. Dumbest thing I ever heard. Nincompoops. If you don’t have vehicles, call people and say that instead of making me waste my time driving up for no reason. Courtesy
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December 2024 by Renee DiTullio
I’ve rented countless times from Hertz. I’ve never had the LDW added to my charges. This location…yep that happened! Watch your charges closely!
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December 2024 by Brandon Quinn
The phone was ignored at this location all morning as I attempted to call so I came here to try to drop off a vehicle. The hours on Google and posted in the window say they're open till noon but the doors were all locked at 11:40.
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September 2024 by Bill Oehmler
I rent from Hertz almost weekly across the US, and only rent from this location for local travel. Hands down this location is the worst I deal with. I’ve promised myself not to use this location, but it being close to home, I find myself coming back.
People are rude, never have options to choose from as a gold membership does in almost every location I travel to. Cars aren’t normally clean…always a terrible experience.
Hertz, I know you’re better than this.
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August 2024 by Chop
Didn't have what I reserved, nothing even close. Visibly annoyed when I requested to cancel.
