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November 2023 by Amanda Augenstein
Our experience with LW Automotive was excellent. Highly recommend! We will certainly be calling them in the future if we’re in the market for another vehicle. Inventory was very impressive! By far the easiest car buying experience we’ve ever had. Very fair on the deal we worked out with them…With the car we purchased, they even offered to fix a few flaws the car had as part of the deal!
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November 2023 by Scott Copey
Finally bought my TDI wagon. Wanted one for years and came down from Rochester NY to get it. The guys at LW Automotive were great. Great communication pre-sale, no fuss paperwork, and a fair deal on a great car. Some very cool cars up for grabs (and rent by the way). All around great experience. Now to drive my new toy home. If the stock market comes back, i’ll be calling Aidan to get a price on that Mitsubishi mini.
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November 2023 by Steve Rauch
Not the best car buying experience, but still a decent one. The staff is super friendly and helpful. It took me over a month to get my car to TX after the actual purchase, but some things were out of LWs hands. Some minor parts had to be fixed and being that the car was older it took time to find a solution for the fix. Communication overall could have been better to me as the customer and the freight company they use needs a lot better communication. Car showed up here and I got 0 notice of how close they were. Even texted the main contact and not a word back. In conclusion, I would definitely buy a car from them again but would not have them ship it. I would pick it up myself.
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September 2023 by Stephanie Maksymenko
Excellent service! Anyone looking for special cars definitely recommend this place! Great team worked quickly to get me my new ride, very friendly people.
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September 2023 by Andrew Onorato
Had a wonderful experience renting a Ferrari for the day. Great employees, treated me with respect, and went over the car before I left. I was in the car on my way out and the owner came out to thank me for renting from him and wished me well and a good time! I felt like that was really nice considering how busy the place was. Highly recommend buying or renting from LW!!!!!
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September 2023 by Meloman Boy
Absolutely terrible attitude towards the transport companies that come to pick up there cars. I called them 1 hour in advance to pick up the car. They said they had the car. I drove 70 miles on way and discovered that they didn't have a car. They don't care. Horrible and disrespectful!0 stars.Answer:"There was no mention of your rudeness. The complaints were about your incompetence and your staff's lack of competence in clarifying information. Both my company and I called you an hour before my arrival to avoid such situations. However, I specifically called you and your employees, confirming the vehicle's serial number, and they told me it was ready for pickup. They also confirmed the time I would arrive: 'I will be there at 4:20 pm.' And I arrived at the appointed time. After driving 70 miles, I received the response, 'The car is not here, but we wish you a good day and safe driving.' This is disrespect. Sort out your employees and your organizational activities, as it is precisely because of such situations that you negatively impact this business."
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September 2023 by Troy DeFilippis
I purchased a vehicle with LW and the experience was very good. I dealt with Jeff, who was my kind of a guy - straight shooter. He told me exactly what the vehicles condition was and held his word to it. Buying a car online can be stressful, but it was nice knowing I was dealing with a reputable establishment. Jeff was great! I will always look at their inventory before buying another car.
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August 2023 by Michele Morris
My husband and I went to L & W Automotive (9234 Perry Highway)two weeks ago. What a refreshing experience. Aidan was our salesman, He was professional, knowledgeable and Didn’t try to push us to buy. He gave us the information we needed and was attentive. We took the Audi A7 for a ride. It was beautiful! From there we sat down with Caden. We went through some credit information, and Caden made the numbers work. Again no hassle, just a relaxing atmosphere, knowing this was the right place we came to. After a week the notification light came on. My husband went back to the Aidan and Caden team, and without issue they worked on the car. They gave us new breaks and pads. Once again the service was amazing. When I’m ready, I’ll go to L & W for my car.
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August 2023 by LYNDON ROANE
LW Automotive was amazing! I was an out of state customer and they made the process smooth! Incredibly transparent. The car was everything they said it would be. Picked up the car today and the process was quick and easy in closing out the sale. I am highly recommending them to all my family and friends. I plan to buy from them again!!!
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August 2023 by Aedan Tracy
LW Automotive is what every car buying experience should be, quick, professional, and transparent. Not to mention they have some of the sickest cars on the lot that you don’t get to see everyday. I had the pleasure of working with Aidan while purchasing my new Porsche Macan and him and his associates led me through the entire process and got me behind the wheel of exactly what I wanted. I think this was the shortest I have ever waited in a car dealer, these guys work very quickly. Check them out, you won’t regret it.
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July 2023 by Joseph Vaccaro
Everything was as easy as turn-key from start to finish. Rob is a fantastic communicator and always updated me. I purchased from 4 hours away. The delivery was easy and smooth and came without a scratch. Vehicle is one of a kind! Best Auto buying experience ever! You guys really know how to do business right! Thank you!
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June 2023 by Alex Dailey
Absolutely great place for beautiful cars of all sorts. See Caden when you get there. Process is fast and easy. Car selection is the best in the area. !!!!
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June 2023 by Alex D.
Absolutely great place for beautiful cars of all sorts. See Caden when you get there. Process is fast and easy. Car selection is the best in the area. !!!!
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May 2023 by Max Sergeev
Been here today to get a car for my wife. Great experience. Super friendly and efficient environment, real easy in and out. Caden was super helpful and walked us through all the paperwork fast and easy. Most importantly as compared to many dealerships - no super-annoying attempts to sell extras like GAP coverage, extended warranty and stuff. Though I think if we asked - the options would have been suggested since there is a pack of ad leaflets on the table. The price was right, the car is in good condition. Test-drive, computer diagnostics - everything checks out well. Took it home 100+ miles away (long and extensive test-drive) - no problems noticed. Waiting for the memo of title to finish the process. All-in-all - definitely 5 stars on every component of the service.
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April 2023 by jeffrey beissel
Caden was awesome to deal with. I left a message and he responded in minutes. I knew the car was what I wanted, but I live 4.5 hours away on the other side of the state. He took a bunch of pics and videos and was very upfront about everything. He took my deposit over the phone to hold the car until I good get there that weekend. The car was ready to go and the paperwork process was quick and efficient. I highly recommend this dealer and Caden. Best car buying experience I've ever had.
