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November 2023 by Donna M
My husband and I went to Jim Shorkey Ford in White Oak to look for a Ford Escape.Everyone was very nice ...and helped us through the process of the purchase.We dealt with Bob Lauer who really took time explaining everything. He was very patient showing all the new features and how they work.I would definitely recommend this dealership to go to for your next vehicle!
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November 2023 by Spence Wilson
This dealership is one of the stingiest that I have ever dealt with. I asked for $100 off of a brand new car ($30000+) and they wouldn’t come down. They offered me $500 for my RUNNING 2010 BMW. And on top of this, offered me an 8% interest rate for my 839 credit score. WHAT. I know know it should have been around 5%. I would highly recommend not buying your vehicles from this dealership.
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November 2023 by Drew DiRienzo
Worked up a deal to purchase a bronco raptor…submitted a credit app. They ran my credit. Didn’t hear from them in almost 24 hours. All I got was one text “waiting for the bank”. Then nothing. Super unprofessional. Not even a call no communication. Must’ve found a different buyer. Jokes
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October 2023 by Paul P.
I wanted to share one of my WORST experiences ever at a dealership. I drove just about an hour to look at a particular vehicle at Jim Shorkey FORD. After looking at the original vehicle we went there for, we ended up changing our minds after being told by D***n about a $10K reduction ("rebates") in price of a different car. I thought well heck that's a no brainer. We then did the sales dance and I negotiated a value to my trade, made a deal, and shook hands. Then came the interest rate conversation. I have good credit and was surprised at the rate they told me at first. After challenging it, I was told that original number was a mistake, and it was actually .5% lower. They were playing with my money now and it seemed very quick to pivot the change in rate as a "Mistake". My wife really wanted the car, so I gave them the first mistake with the benefit of the doubt. Now I wanted to see what I was actually paying with details after hearing what my payment was going to be. That number didn't match my calculations. When I asked to see the final price of vehicle, I was surprised to see it was $4000 higher than discussed. I asked where my price went? After hearing three excuses and not knowing what the truth was anymore, I was getting frustrated and started feeling like they were trying to pull a fast one. After challenging what the heck was going on, D***n basically blamed me to for seeing and accepting what was on their " 4 block". Which is their sneaky was to not show you the actual price of the vehicle you are buying. That was last straw for me, and I walked out. I told them on my exit, that this was unprofessional. Now I'm pissed after wasting a entire afternoon and disappointing my wife. When I went home, I verified the price online to match what we shook hands on (-$10K). I double looked and read for any fine print just to make sure I wasn't crazy, but there was nothing. So, they literally switch the price on me after verbally telling me a price and not matching what was online. The next day the Sale Manager called me to see what happen. They wanted to "earn my business" by telling me the same excuses that his salesman told me, but never really acknowledge that his D***n did not know the terms of the $10K rebates. Isn't that a salesperson's job?.....The sunny side of this story is that I got a better deal from a different dealer who were honest and straight forward with me. This other dealership matched beat the deal I originally made. Which they also saw online at $10K less. LOL. While comparing they also pulled the vin and said the car I almost bought was coded as a demo of some kind and it would have been sold to me as a used vehicle. That's interesting since they said it would be titled new. So, I dodged that bullet. Lesson learned. Never try to buy a car on Friday the 13th and be careful who you deal with. Also don't do the four-block thing that looks at payments. Ask for the price of the car you are buying and value on your trade.
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August 2023 by Donna B.
Just a shout out to Dylan Michling for selling me my new vehicle at Jim Shorkey Ford in White Hall! You made this purchase as easy as buying a car can be and for putting up with my hubby, thanks I'll definitely spread the word to friends and family members about where to purchase their next vehicle!!! Thanks again very pleased
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August 2023 by Apryl Watson
From the first step into this dealership we felt welcomed...friendly atmosphere, attention to detail and no games! Just genuine people breaking the old dealership mold! Thanks to the whole Jim Shorkey Whitehall team...especially Bob Lauer! Bob thanks for red carpet treatment and educating us on our new Mustang Mach-E!
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August 2023 by Bill B.
Before I even start with my issues and you say that I should have taken my truck to another dealer, I will say this. I am stubborn. The people that work here took my money and put it in their pockets when I bought my truck. The money I work everyday for. I want them to stand behind their products and make it right. Not pass me off to someone else, as they've suggested to me to do. I have nothing positive to say about my experience here after the sale. Bought a certified used F-150 with 18,000 miles on it, even purchased the extended warranty. The truck was burning a quart of oil every thousand miles. I called to schedule my truck to come back for warranty, explaining that I worked 7 days a week and couldn't be without a vehicle. I was told for 4-5 months that I was 15th on the list for a loaner car. After that, I spoke with the service manager who informed me that I was never put on the list because they had to run an oil consumption test. It was hard for me to find time to get it to the ford dealer, which is an hour away, so I was told to take it to their sister dealer which is much closer. Jim Shorkey Kia had no issues taking an appointment after I explained what was going on. They took my truck, did the state inspection and an oil change and told me they couldn't do any of my warranty work, wasting my time. Once I was finally able to get it to the ford dealer, I was told to bring it back after 3,000 miles to have the oil checked. So when I was at 2,700 miles, I called to schedule an appointment and inform them that the oil level wasn't even on the dipstick. I was once again informed that I had been given the wrong information. They told me to add oil and we would have to start the process over again. The test is to bring the truck back every 200 miles 5 times. I work weekends and it's 80 miles round trip to the dealer. I wouldn't be able to work and keep it at 200 miles. I offered them to take my truck and use it to put miles on or even give it to a tech and let them drive it, I just needed a way to get to work. They did nothing. Absolutely no effort to help a customer. I spent a lot of money on a truck so I would have a reliable vehicle and they will do nothing to back their brand. Every time I spoke with someone I got the same answer "I understand why you're mad. I'd be mad too. I'm going to do whatever it takes to make it right" and nothing would ever happen. I finally cleared my weekend work schedule so I can get the test done. I show up, they do the test and I was then told I wouldn't have to bring it back at all. I lost two weekends of work because I told them I couldn't be there. They apparently had a plan to get my truck fixed and told me they would take care of it. 5 weeks later, I sent an email asking what the plan was because I hadn't heard anything. A week later, I started calling because I still hadn't received any information or call from them. Finally after two days of calling and leaving voicemails, I was told I was on the list for a loaner car. Once my truck finally made it back, I waited two weeks without a word from them. No calls saying what they found, how long it would take or anything. Once again I called and called before anyone would even answer me. Finally on a Friday I got ahold of them and was told they had submitted everything for warranty. I was told they would probably get approval by Monday and he may have my truck done late that week or early the following week. I didn't hear anymore about it so the following Monday, I stopped in since I was working in the area. Walked right up to my service advisor who was busy watching videos on his computer about the NFL, which clearly takes precedence over calling customers. I was informed that they needed to submit more pictures and hadn't even gotten approval yet. I get things happen. I get that warranty approval takes time. All I'm asking for is to be kept in the loop so I can plan some work for my truck. I am doing all the leg work. No calls from them. No
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July 2023 by Adam Smoley
Salesman TJ was great. Got me what I was looking for and worked out a pretty good deal. Would not hesitate to shop here for a vehicle again. Super fast paperwork process, easy trade in. Detail job on the new truck was a little sloppy, nothing a quick wipe with spray wax couldn’t fix.
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July 2023 by Joseph Evans
Recently, I took my 21 Bronco Sport badlands in for service due to a bunch of error faults. I didn't buy the car from them, but they treated me like I did, knowing it was warranty work too. Despite them being extremely busy, they still managed to diagnose the issue and resolve the issue in a timely manner. I worked with Bob Reese in service, and he was a pleasure to deal with. Honest, upfront, and communicated through the process, and that's rare these days. These guys set the bar for the Ford guarantee. I won't hesitate to take my car back with future issues. Thanks boys well done.
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July 2023 by Sara Morris
Very nice and easy to get along with people that work at Shorkey! Got me a good deal for my trade in so I am satisfied!
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July 2023 by Lonie Felentzer
Buying the truck was great, the salesman was extremely helpful. I even bought the biggest extended warranty they sold. That's where the good ends. First problem with the truck and I can't get service even with that huge warranty it's been 2 months waiting cause "there is no loaner car available" sorry pal you will have to wait. That's part of the warranty I paid for. And why i bought it. But hey lesson learned. Last vehicle I but from them. Maybe it's me but after 2 months I'm not feeling like they are giving me what I paid for.
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July 2023 by wayne e
Salesman Brett did good helped in anyway he could. Kept me up to date and answered all my questions. There were issues tho when I bought my truck in on Tuesday. Was never told of a second price on my trade in. Which made me very angry! We eventually worked it out but a lot of it was unnecessary. Also my truck was bought as a commercial vehicle. No one understood this. Made som mistakes that ultimately cost my company money. But all and all they made a good effort to make the deal and sale.
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July 2023 by Shelby Harris
My experience was great! I was a first time car buyer and my salesman, Bob, did an excellent job in letting me view my options and explaining the process I a way I could understand. Everyone was very personable and kind during my time there. I am so happy with my purchase!!
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July 2023 by Joe Davis
I worked with Julian in buying my 2023 Raptor. Julian and the entire team at Jim Shorkey Ford made the buying experience easily the best one I have had with any dealer. I highly recommend them!
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June 2023 by Cody
I've been to many dealers over the years and Brett Rathbun at Jim Shorkey was the best. He understood my needs and worked with me to find something that worked for both of us. They made money, I saved money, and that was the point.Low key, chill dealership and that means a lot for a big purchase like this. Highly recommend at least talking to them
