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October 2023 by David Grayson
My account got hacked , and although PNC admits that they know the charges were fraudulent , they refuse to reimburse my account . They sent my complaint through a lengthy “ review “ that they already know you can’t win , then call you on the phone and tell you that they can’t help you . I have accounts in several other banks , and have never had a problem like this , that was so poorly handled . Avoid these thieves at all costs ! No idea of what customer service is … no wonder they’re laying off employees and closing branches …
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August 2023 by David G.
Run away ! Customer service is an absolute fiasco ! I had to call 3 different branches to get 3 different answers to the same question! Now they want to bill me for an account that I closed over a year ago . Apparently , no one knows where to send anything. I regret ever dealing with PNC , It's absolutely not worth the aggravation involved getting them to do anything ! This place is an absolute circus !
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July 2023 by David Wassel
I have been banking at PNC, and its predecessors, for better than 40 years and, with a few exceptions, receive good service.I received a check for services rendered today and went to deposit it at the local White Oak branch, where I do considerable banking and financial investments.Unfortunately, the check had not been dated. The teller refused to deposit the check and essentially accused me of attempting to deposit an expired check and of lying when I explained that I had just received the check that day. She questioned if I had written the check myself, even though she had my ID and account debit card and could see that the check was not from myself. She then simply walked away. Very bad service.
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January 2023 by Yosef Hirsch
Very accommodating and very helpfull really am glad I opened acct over there would recommend to all my friends
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January 2023 by Gabrielle Fields
They steal your money, tell you they don't know why they took it then refuse to give it back
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December 2021 by Daniel Manning
Sat in the drive threw for over a HOUR they should be ashamed of there service , pulled up to the window no one said anything to me for 15 minutes I am going to move my money this place is terrible
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December 2021 by Norma Hetherington
I enjoy going there. They are always courteous and friendly.
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October 2021 by DN
Service ok, but long line not enough tellers.
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July 2021 by Darren Legg
Alex the teller and the rest of the crew have treated me very well..
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June 2021 by Erina Marie
The young female teller would not cash a small check for me because it was not a PNC bank check. I have been a customer for over 10 years. I will never come back to this branch.
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June 2021 by Mike Zula
One banker, 30 minute wait. Go to a different branch.
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February 2021 by Muscle E-Mac
This isn't a legitimate bank. They are unable to process simple transactions relating to withdrawal of funds from a savings account related to a funeral. They are a front for probably the drug trade. Recommend taking your money to Wells Fargo, where they are competent enough to process simple transactions.
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January 2021 by anna haughwout
Have always found this branch friendly and accommodating. Great service!
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December 2020 by Hunbun
Sat in ONE line today for 50 Minutes!! They should be ashamed of their service. They blamed it on their computers today but it is like that every time you go. They need to step it up or open the inside.
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December 2020 by Sue Ference
This branch remodeled. Now only have one drive up lane and 3 Atms. They should have left more drive up lanes.
